Kokeb.com

Rated 1.00(1) — Kokeb.com

This app illustrates how the seminal workforce scheduling model invented by Prof. Dantzig[1,2] can be used to generate optimal/near-optimal weekly agent tour schedules for a call center operating 24x7 given a weekly call volume, service time for the...

Rated 0.00(0) — Kokeb.com

This site gives a detailed description of our product as it relates to generating weekly agent schedule for a call center using Dantzig's workforce scheduling model.

Rated 3.93(14) — Kokeb.com

This application uses Erlang C formula[1] employed in call center applications to estimate the number of agents required to handle a projected call load at a prescribed service level. The inputs required are 1) number of calls arriving in a 15 minute...