Email Know How

The learning objectives of this game are formal and informal written language within the workplace. The player is expected to recognise the context and nature of the relationship between the sender and the recipient of the emails, including workplace hierarchies when answering formally or informally.

• The game is divided into a practice component (sections one and two) and a challenge component (section three).
• In the first section - the player receives internal work emails, simulating email exchanges between staff within the same workplace.
• The second section covers emails received from a mixture of external sources; personal emails, customer/client-related queries, service provider emails, etc.
• The third section then tests the player on the knowledge he/she has acquired working through the previous two sections.
• The player receives a variety of emails from internal and external, known and unknown sources and must respond to these emails without any information as to the level of formality appropriate to the relationship.
• The player will be able to identify the nature of the relationship by checking the name of the sender against their email account contact list and interpreting the style and formality of the email.
• The player may receive a pass score for an email which if sent in reality could have consequences but perhaps not serious ones, for example causing slight offence or confusion to the recipient.

This serious game has been produced as part of the the RISE project (Refugee Interactive Skills for Employment), a Leonardo da Vinci – Transfer of Innovation project

AGREEMENT NUMBER: UK/12/LLP-LdV/TOI-584
PROJECT NUMBER: 2012-1-GB2-LEO05-07950

This project has been funded with support from the European Commission.

This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.