Virgin Active

Hi! I'm sure this app would be great if it wasn't so frustrating. I only downloaded it today but the second time I tried to log on it keeps on telling me my password is invalid. I keep on resetting it and it tells me the same every time. I can't get access! So what good is this app then? Please explain?

Great app, two issues. 1. Goal tracker issue - I edited two of my logged workouts and it added 2 workouts to my goal tally so far 2. Can we have a search by class type and time across clubs feature? I like to look for certain classes at certain times, and going through a range of clubs timetables is tedious

I have just updated my app and was extremely disappointed that there is no longer a monthly club visits progress bar graph. It was the most motivating feature of the app. Please bring it back!

Haven't been able to log in for two days. Tried changing password 3 times. I can get in on the browser but not the app. Haven't been able to track my workouts and it's really annoying

Everytime I login, it tells me that I am using the incorrect password- I reset it and if I exit and try login again, I have to repeat the process. So everytime I want to use the app I have to reset my password. Also doesnt remember you- so you need to login everytime, instead of having a "remember me" option, so atleast then I wouldnt have to keep resetting my password. Very dissapointed.

The app is much better than the old version, however I feel you could have incorporated a digital card or QR code to access the gym. Physical cards are outdated.

I am not even able to log in on this app. Can log in perfectly on the website with my details, but the app tells me the username and password is incorrect, after working perfectly fine since downloading it.

The app is really only for getting club timetables, but if you live only for classes, it's a lifesaver. Biggest annoyance is it is unstable. About 10% of the time it says my username is wrong. And then I can't access it. Maybe also add club directions. I am often in unfamiliar surroundings, and looking for a gum nearby. Once I find it, I have to go into Google maps to get the directions.

● Hoggs the phones RAM (memory), even if you put the app to sleep. ● Does not have Android based device links like (Google Fit, S-Health) nor others like Wahoo. ● Uses data, whilst Wi-Fi within the gym is always not functioning. ● It utilises all of your resources for them to keep a record of your data, which you already have. ● The only benefit is the number of gym visits you make, all other info is what you provide.

Please can you fix the bug. It keeps forgetting my password and every time I want to log in I have to reset my password first. And the new layout is also a lot worse. Not user friendly at all

Why can't I log in to my account? It keeps telling me my email and / or password is incorrect?? I was just in the app about 5 min ago. I'm currently at the gym and can't log the rest of my workouts now ????

Sorry. Wasn't sure how to add a comment. Where do I find my achieved goals?

Great app thanks to the developers. Please include samsung health as a workout tracking device/software. As I have a samsung gear S2. However it is not compatable with the app. Thanks in advance

Can't log in, registered twice and check my details... Still no access

It's not working anymore after update

The new layout is just terrible. Give us back the myvirginactive dashboard and put all your new items as clickable icons at the top right of the dashboard. I won't charge for this consultation, but will have to for the next one, as your designer is clueless.

This app is fresh and new but it has no support on Apple watches or Gear (S Health) which is quite weird as Discovery had market a loyalty program based on the Apple Watch and they have arrange Tariffs with Virgin active but no one has thought to incorporate either of the two above mentioned systems. Syncing takes forever. I have to sync my gear S3 with my S health. My S Health with MyFitnessPal and then Sync it with Virgin Active app which is an absolute nightmare. I really do hope you consider adding the above mentioned features. This would definitely adjust my rating

I've tried to connect my TomTom device and strava. The app keeps taking me to the "provide access" pages for apps, and then just "hangs"; you have to completely close the page and reopen the app. The new app then does not update with the data from the connected devices and app to the challenges, and therefore no movement on the leader board. I've tried doing this since the change of the app, and still nothing. I've tried on numerous occasions to connect the device and strava, and remains unsuccessful. The concept is good, the app does not work as intended.

Disappointed, limited functionality, requires details to be reentered on certain pages even aftet logging in, no digital access card yet for club access (come on guys, its2017). I know you can do better VA.

GUI is really cool, but takes forever to load timetables and schedules. Whether on WiFi or LTE it's slow, must be a way to fix this?? Otherwise web is a much better option to use.

The personal data (weight, body fat percentage and blood pressure etc) has disappeared from the app!! How else can clients track this data without using the equipment at the gym? Please bring a way to access this data back to the app!

Can you add the booking limit reached icon back in the timetable view? Without having to click on it and then see it is fully booked. Thanks!

I like the new changes and the ability to log workouts and set goals. However whenever I try to specifically log a yoga workout it crashes. Please fix this

The classes is wrong. Showed up for box but zumba was on. But app showed box. And it's the right gym and schedule. Please bring back old app.

Fantastic app!!! You guys have done a fantastic job, change is always good, keeps you motivated and the new features are awesome

Hello. This app just updated, I honestly prefer the older version. That was called myvirginactive.

I have to sift through things to find the info I need... Miss the monthly summary

App looks good, they fixed the issue I had quickly and I can log in now. Thanks for the quick response from the dev team!

I have a Huawei honor band. In the device selection it's not there, does that mean I won't be able to connect my fitness device?

Error message about invalid ssl certificate....?

Please bring back the graph of visits. I found that really motivating to easily compare month on month and month per year.

Love the upgrade but would have been great if it could have connected with S Health

I attend classes, can those be included as a type..

I love the new look and easy to find your way.

Please make this app compatible with Samsung Gear Fit

I can't book classes ???? so frustrating

Supports all the apps except samsung fitness.

Terrible. Seriously... Manual entry for challenges & competitions... Yeah, because everyone's is that honest. How did nobody at Virgin Active have the foresight to see that. Forced to enter a minimum of 5-500 km per exercise!?! 5km on a step machine is 2+ hrs! Ridiculous. Needs some serious work.

It's an improvement in many ways. However the big thing I think is missing is the way the old app gave a summary of gym visits for the current month and previous months. 99.9% of the time this is the info I need. I only look at the details if I have a query. I find it very frustrating to sift through the details to get the same info on new app

Can't even log into the new app. Changed password, deleted app amd downloaded again. What a load!