Your Texas Benefits

For some reason on my samsung s7 I can't read my letters I used to just get digital copies of them to avoid having them mailed but everytime I try to open pdf it just stays on the please wait thing n loading and stays frozen on that I factory reset my phone and downloaded two pdf readers but still isn't working not even on WiFi

I like using this app because it's extremely convenient and simple to use. The only downfall I have is that I get locked out of my account almost every time I try to login even when typing the correct password. This app also saves me money due to the fact that I don't have to pay for a fax or print things off.

After downloading the app it asked for my sign-in info, followed by my SSN and DOB. Then it says in order to upgrade to full access I needed to answer a few more questions and I only had one chance to answer them correctly. The problem is there weren't any questions listed. My only option from that point is to close the app by pressing the home button on my S4. So frustrating!

Right before i click submit, the entire app is on stand still. Frustation. Anger. Sadness. I see potential in this app, but that bug wont let me click submit after i answered all the questions....is there a waiting period? If there is, might be helpful to put: please wait.

Every time I go to upload a file to this app is always tells me that "we are unable to upload your files now. Try again later." I'm sick of trying again later. I'm a mother of two, a college student and a full time worker. I do not have time to sit down and fill out paper work and send it off or go up to the health department to sit there for 3 hours. This app was supposed to help people like me that are on the go all the time. Instead it's nothing but a pain. And 211 is a joke.

This app use to be great until recently it wont let me log into my account. It tells me to log out and then log in. Also a message popped up saying the system is having trouble loading your cases. Please fix this issue because obviously 211 cant!!!

I recently received a message saying I needed to send files in and it would not show me what needed to be sent or anything even online wouldn't. I went to everything trying to find it and it showed nothing. Hopefully I got it in in time. Easy to use and keeps me up to date on everything going on

It was working fine. All of a sudden it will not get past the account upgrade pop up. It tells me to upgrade my acct for full access. I enter in my ssn and information and then it tells me that I already have​ an account! So frustrating. Please fix this issue so I can get into my account.

Quick & easy to use. The only thing that sucks is when i want to upload something from my phone already (like pdf or i downloaded to my phone so i cant upload it) i cant, only uploads pictures gallery or i have to take a picture. But other then that i love it quick & easy.

It has a lot of problems that didn't let me make a change because it was just blinking and too slow. Didn't write anything I was typing, and it even froze my phone. Please fix this problems we do need a lot this application.

I log in, it asks me to upgrade my account by adding or verifying info, then when I submit it, it says I already have an account and need to log in. Then the whole cycle starts over. Pointless

Easy to use. Sometimes when uploading it lags or says there's an error. Can be frustrating at times because I'm scared that it may lose the information I'm uploading or it won't be uploaded properly

Great idea but needs some work. It freezes alot and it's sometimes confusing when you're trying to look up case info. It took me over 10 minutes to update my address due to the freezing and I don't need a denied case from 3 years ago at the top of my list and then the pending/ approved one from last month at the bottom.

This has helped me so much. I can upload forms or do changes. As Im disabled it really helps a lot. So glad its here. NOW I'll see if it REALLY works and they get information. I hope so. Need the help.

Needs much improvement on uploading files! This is an extremely important step, especially for those of us that cannot make it to the office. Trying to get the necessary documents faxed or mailed if you have no time can be a nightmare as well if you no transportation for fear of loosing your benefits.

Keeps telling me I don't have any cases when I do in fact have 2 cases! I have tried multiple times to enter the case numbers....it tells me there was a system error every time though.

I love this app but dont like how it freezes from time to time. Sometimes I call the main line just to be sure info was submitted correctly, which takes a while on hold, however, the reps over the phone are super friendly and help out alot. Im very pleased with how wonderful customer service has improved. Overall love the app so glad it has been made.

My account is full access and I can't get past the second page.. And I was on the phone with someone from hhc and they said you guys have yet to fix the glitches... Would be nice if you can fix it.

The app keep stating it's unable to upload my cases and to sign out and sign back in but nothing has changed. I'm unable to see my cases. Just redirected to the login screen. Called 211 made sure everything was correct and still having problems.

It won't open any messages, won't upload any files. There's ZERO customer service or technical support to contact except for calling 211. Complete waste of time!! Don't bother!!

This app takes the stress out of having to deal with those overcrowded offices and dysfunctional clients. Information submitted is instant and easy.

Easy to use and also very helpful! Instead of waiting hours at the office or mailing it which takes days sometimes even weeks, or waiting for awhile on the phone, this way it goes thru right away and the respond right away!!

It's great to have such easy access. But the app keeps stalling and closes down. Super frustrating!

The old system was much easier to understand, had way less problems & took less then 20 minutes to complete! & now it asks questions I don't understand! When I'm renewing my application it freeze up & doesn't allow me to complete one of the pages. I have reported it but still doing the same thing! Better to do it on paper & mail it! It was way easier online since I work overnights but the new system makes it so hard & complicated to understand

Good idea but needs constant fixes and improvements . Wont upload files needed in time sensitive situations. I see this happens alot yet you never answer anyone in the comments regarding their issues being fixed with this app. I see you though. Yall think yall slick having us all email you in private and never really fixing any obvious real issues. Yall are full of it im writing a formal complaint letter as well. Yall are playing with folks lives not fixing the obvious issues with this app.

I love this app. I do not have to drive anywhere or ride the bus for a appointment. Especially with my new baby. Thank God for this. Whoever thought of this app. Must have read so many minds,lol. And it is easy to use.

Upload feature needs work, cannot upload doc only photo, glitches so it is slow to use. Serves purpose but with its set of frustrations.

This is an incredibly old interface, for example to put in a DOB can take many minutes on the antiquated calander type widget they have, you must move backwards from the currant date via a slowly incremental arrow, to go back 66 years (in my case) can take many many presses on that little back arrow, over 5 minutes worth of back presses. This is absurd. There are many date or dob widgets that are much easier and intuitive. Then if you try to reset the password it either fails or locks you out after 2 try

Problems uploading files I can't upload pics it just says to try later hope the problem gets fix. this is a very helpful app indeed just needs the glitches to get fix

Take snapshots of documents and pray for the app NOT to freeze on you.

Absolutely CANNOT upload documents. I've tried the gallery and take picture option. Same message every time "can't upload, try again soon". Customer service was zero help. Pretty stressful when it's time sensitive. Ended up facing (which took 4 times) and mailing (Just in case). I've not had much luck with the website either. I feel for those with fewer resources.

Extremely helpful, and useful way of avoiding the Office with all the screaming, tired, kids ad well as the rude ppl that go in there. Everything at the tip of ur finger and no waiting!!! Which is good for those that can't take a day to just sit at the office every time.

Photo feature is a little delayed you have to be sure to not move even after pictures sounds until you see the files upload. Love the convenience!

For the last 3 months it will not let me upload files from my gallery. Keeps saying it can't be uploaded right now. Im beyond frustrated when my friend can upload when she signs in but my account wont.

Used to help me but now I cant access my account until I answer a question that is not even there or can't be seen!! I just want to be able to access my account through my mobile device

I live to far away to always take papers back to the office. This app makes it so much easier to be able to be able to get forms sent back in.

App camera not the greatest, had to use my gallery camera. The app camera will not stay focus, it waivers up and down. What am I doing wrong?

Every time I want to report something there's always some sort of updating on the app and it doesn't let me report! If it's not that then it's some "system error" I'm annoyed with this stupid app

Wonderful for a working mom of 3 with 2 jobs. No more long waiting in line, when everything can be sone online... Love it!!

It's great to add documents but other than that it's completely useless.