Santander Cycles

Easier than having to use your card at stations to get bikes. Did have trouble registering as it kept sending me text codes which it wouldn't then accept before going around in circles many times. Eventually uninstalled and tried again successfully. Hiring a bike from the app is very easy and quick. Had no issues with bike unlock codes. Still some other little bugs / improvements needed, but overall saved me lots of time.

Details of spaces / bikes in docking stations aren't correct. (City mapper app does have correct details) App is buggy, ugly and slow. They haven't bothered putting in proper error messages so you get "account expired" even when it's not. Very little about this app isn't terrible

Unable to create account. All works fine until I have to choose my full billing address, when an error always comes up saying "We were unable to contact the server. Please check that you have a network connection". But I do have a network connection.

Security flaw! App won't allow you to login if your password contains symbols or non-alphanumerics. Website login does allow these symbols, when trying to login with such a password on the app, error message unhelpfully says your login details aren't valid. Once I logged in via the site and removed non-alphanumerics from my password, I could login and hire bikes. The part of the process of hiring bikes is much faster than using the terminals. I will give it 4 stars once this login bug is fixed

Very annoying. Entered all my details, put in my card details....then it goes back to the screen asking for my name etc. Can't sign up because of it. Update... Was able to sign up, but most my card details and I cant sign up again.

Awful. Constantly crashes. The info on docking stations is usually wrong. How hard can it be to produce a stable app that let's you unlock the bikes from your phone?!

Terribly unreliable. Often can't see docking stations at all, let alone number of bikes. Is anybody even maintaining it?

Used to like it, but wont even open. I have missed 2 trains as a result. Fix it or give me my £90 back

App is frustratingly slow, laggy, unreliable and not much better than using a terminal. CityMapper is quicker and more accurate for info on cycles and docking stations. Amateurish.

I use the app the whole time to hire bikes so it is invaluable but I wish it were better. It is buggy, crashes frequently, docking data is often inaccurate. TFL - pls sort!

Activity list doesn't close down all journeys. Says 'open' when I know they're closed. Seems a bit amateur for such a big company.

Unbelievably buggy. Cannot finish the registering process. The app is spamming my phone with confirmation code messages in an indefinite loop (received about 20 messages so far). Truly embarrassing. The security cannot be trusted. I am genuinely worried that I actually provided my credit card number to this buggy app!

App is quite buggy, and wouldn't let me verify my mobile. UI is stale. Recommend CityMapper.

The app is not easier than using the terminal, at least not for casual users. Do not recommend for fellow tourists.

Won't let me set up account. It crashes upon trying to get payment. I've been trying often over the past 8months never worked. Android OS

App didn't register a redock, was advised to delete and reinstall app but now I get a parameter type error when I log in and am unable to use the app.

Won't let me register. "Sorry there's a problem with your registration. The payment could not be processed" tried with two different cards, same error.

Update: if you are having problems logging in, try manually typing your password (instead of auto fill or pasting). I was finally able to login! Original review: I hoped to use this to make it more convenient to rent santander bikes... It seems that I can't create an account (there is a bug when selecting my address which makes it always fail). After creating the account on the website, now the login also fails... Not impressed. The only thing that might work is the map with stations and the availability of bikes/bays but haven't checked it in real life yet.

Buggy and unreliable. Codes would not work multiple times. Great idea but far too unreliable

I'm trying to create an account for more than a week and it keeps showing an error when I select my address

Full of bugs, crashes the whole time, have tried several tomds using both my android and Apple phones and have been unable to hire a bike through either. Given up.

Useless, works half the time. Crashes, doesn't load the right info. You waste time hoping this will let you get a bike out every time, the information isn't even up to date at times. Pile of garbage

Doesn't work on my OnePlus handset. Gets to the Santander splash screen and hangs.

Great when it works, but unreliable. Cannot be trusted for commuting.

Keeps freezing and not loading up at all. Might as well just use the docking stations to get your codes

Absolutely awful app. Half the time doesn"t even show docking stations. Seriously TfL sort it out

Do not try and set up and account as there is a known fault where it takes money but doesn't register you

Bugged out and wouldnt even load on first time opening..after reading reviews I just uninstalled it

Happily takes my money but doesn't actually send me a code to get a bike - shocking app and now I can't use the same card at stations as well. awful

Doesn't work. Bug in programming gives me 'string' error when trying to create account password. Android version.

It keeps changing my bank account 8 pounds a day for some reason. Support is unavailable.

Payments fail 100% of time. Not worth the effort of trying to cycle any more

Had the same issue as previous reviewer-got the couldn't contact server error when trying to enter address

It's okay. Easier that using my card, but the app isn't very polished: the times are UTC and not BST, also it often times out...

Doesn't work half the time. Claims that Zone 1 is outside the scheme area.

The times on the activity section is an hour earlier. People working on the app please correct this defect. Otherwise fine

The signup failed verifying my mobile device and keeps sending me new codes over SMS even after I've verified it a few times.

Slow and useless. Cannot even login properly

Impossible to create an account, unknown error at the end.

Handy alternative to using membership key, but usually has incorrect information on number of available bikes.