ScottishPower - Your Energy

I had bugs a few days ago you released an update and its running smoothly now. Outdoor temp is working again my connect is working again so am impressed within days you have fixed bugs in the app. Now all i need for you to get 5star is for you to move my connect account currently on an old closed account to my active elec and gas account. So i dont have to log into 2 seperate accounts to manage my energy and connect console

Allows you to log in to the app and apply for expensive boiler care but does not allow a user to use the "connect" facility to enable them to connect with their smart meeter/boiler control. Similarly internal temperature cannot be accessed as "connect" is constantly unavailable.

It's OK but there are some login issues like it hangs a bit on login. I would like to see a widget so you can see your temperature constantly on your home screen and maybe have some functionality to quickly change the temperature in the widget

Not good and certainly not SMART! Very basic graph drawing app (not great on a phone screen!). It's happy to sell you boiler contract and other services but email contact via app usually fails or is not replied to. No way to actually change things like meter reading frequency. All-in-all a waste of government (our) money.

On the surface this looks a great app, however when i went to submit electricity meter readings via it i got a message saying that electricity meter reads must be 9 digits long & yet there is only space to enter 6. The website only has space for 8. I don't think this is very good for a company of this size. Having read through the reviews now i see this has been an issue for about 18 months now. This is really poor. I've emailed the developers and scottish power about this

DO NOT BUY CONNECT. Simply does not work. Havent been able to use the control from home feature at all. Scottish power are not helpful at all. I have had to make all the phonecalls. I havt once had a call back. I'll be wanting a refund if this isnt sorted soon.

Utter junk. Seasonal use keeps showing usage from ! to 2018! As I have yet to use any energy for this future span of time its not got any graphs. Daily charges now have empty days but it never catches up so is showing a lower charge for the month.

Poor app. Regularly crashes, regularly does not connect to connect system. Connect works on SMS text messaging which is poor, old, unreliable and slow technology. This is also open to security holes. For example if I text the phone numbers around the phone number allocated to my connect, I get responses back from that device, this means I can turn in random people's heating.

Would be nice to have a frost feature and different temperatures at different times. Very limited compared to nest or HIVE.

After reading really awful reviews before installing I was expecting it to be, at best ,clunky. Wrong!!! Worked well. No glitches. Hooray!

Very poor information and so slow to open. Seems more interested in selling people boiler care and remote control heating systems.

Won't let me submit a meter reading. Nor will your website.

Trying to submit a reading for gas and electricity just doesn't ever seem to go through but then a message says something has gone wrong when I have entered the readings again another message comes up saying you can't enter more than 1 reading a day. I'm going to uninstall this app as it is to unreliable.

Dreadful. Unable to log in despite resetting my password. A waste of time. Still doesn't work despite update!

Buggy - smart usage screen crashes app when it loads. More work needed.

Whenever I go to submit a reading it says it needs 7 digits for the electrical reading, but there is only 6 spaces to but numbers in?????????

Can't seem to log in. Have tried resetting my password a number of times. Same uname and password works online but not on app. Been going on for 2 months..

'Electricity meter read must be at least 9 characters'. Well I would enter 9 characters if there were 9 squares to fill in!

Never had a problem using the Scottish Power app. Worked flawlessly since started using it in March 2016. I only use it for submitting meter readings, direct debit management and reviewing energy usage though!

App doesn't work or connect to the box and im paying for the service?! Being fobbed off when calling for help also.

Does its job, but can be very slow particularly at log in and when trying to submit a meter reading.

Are you ever going to fix this broken useless app?

The app says it can be moved to SD card but it does not move Please fix.

Email us function does not work, it keeps asking for the query type to be selected when it already is.

Useless, hasn't updated for a week, usage data all over the place, come on SP get a grip!!!!!

Rubbish, keeps crashing just as bad as their smart meter displays, worst on the market.

It does not work never let's you log in even worse than the website which is a total nightmare

Tried to submit meter readings but it said I could only submit one per day. I'd only just installed the app! Used PC instead - worked fine.

I'm a on line customer. And I can't get on this app to submit my readings. What am I suppose to do now.

Doesn't allow you to switch what package you are on, but it's a menu item

Should be named Scottish Energy NOT Your Energy, then it would be far easier to find amongst all my apps #intuitive

When I try to pay my bill it goes through the motion then gives me a link to download the iphone app...I have an android...needs a bug fix thanks

Total rubbish not fit for purpose

Keeps crashing everytime i try to go to my bill

Doesn't work for me. Desktop terrible as well.

Does not connect to connect total waste of time and money if no joy in the next couple of days I will be demanding my money back for connect

App is very poor. Only way to switch between accounts is by logging off and then logging back in and then selecting the account you require.

crashes in android nougat on smart meter readings

Tells me everything I need to know and easy to understand my energy usage.

Meter read wants 7 digits and app only has 6!