MEL Trial

Yeah I get it, not everyone can use this if they don't live in the right place, but if you're fitting meters why not complete the job and make sure everyone gets what it takes to make this work?

Had this app for a month and I also agree it is addictive my energy costs for the first month have halved by being able to see how much wasted energy I was using each day.

I have smart pre-payed meters installed and already use the standard British Gas app to top as that's all it appears to be useful for. I downloaded this one as I thought it would give me better up-to-date information on my usage and remaining credit which the other app does not do for some reason. Yet this app doesn't even let me log in!!! If we don't have working apps then seriously what is the point of us getting these so-called smart meters installed?! 'Smart' in name only it seems...

Well I asked about this app with the Smart Energy Expert on the day of installation and he had no Knowledge of it. He only knew about the ordinary British Gas app. It will not accept my BGSM on ether my Electric meter or Gas meter. I have a BGSML for some reason. I was told by British Gas over the phone that I can't use it as I have Pre Payment Smart Meters, but it might become available for Pre Payment Smart Meters.

Can't register and it's not clear by app name that it's actually a private trail! Very annoying

When try to log in to my British gas account I get Error message "Sorry we seem to have technical trouble logging into your account..." this error has been coming up for weeks now, never seen the app working.

Useless, won't allow me to login . Keeps saying my password or user name is incorrect which isn't true. The other app (my energy live) allowed login but won't show any usage information.

Hasn't worked since I installed it - am now uninstalling it

Will not recognise post code or meter is registered to a email address

Installed this but unable to log in or register ridiculous and annoying

Doesn't accept BGSML number. Rubbish app

Nothing working cos login won't open.

Waste of a download

I've had my smart meters for a while but I can't register it on this app as it says that it can't find me

Cannot register

Absolutely rubbish! Setting up app to get notifications and you get nothing! Got more chance of being hit by lightening

Won't let me log in and really need to. Keeps saying problem with your system

if the staff at British Gas don't know what they are talking about or what's required what chance have the customers got? What I say to the people who cannot get this working is don't worry even if you don't have the additional box required your not missing much, it only intermittently Talks to the meter so what you end up with is 9 times out of ten it gives you no reading at all. Yes I know British Gas its only a trial ( nice get out Clause), also the price of these additional addons you can buy such as the remote power socket or the door sensors for the British Gas Hive system are ludicrously priced.....such greed, your almost as bad as Sky.

Two months after install I still can't register an account. British Gas didn't say anything about extra hardware or it being a trial. Gathered that from the comments here. What is the point of rolling this out with bits missing! So much for the advertising.

Crap

Great better than the rubbish on t.v. lol

Absolutely rubbish! Setting up app to get notifications and you get nothing! Got more chance of being hit by lightening

This app works great for me which is why I've given it 5 stars. You can monitor your electric and gas while you're actually using it. You can see exactly how much you've spent by each second. No more nasty surprises when you get your quarterly bill

Won't let me log in and really need to. Keeps saying problem with your system

Good to see how much each electric appliance uses.

So the option to add top up codes has been added. It now needs the option for a full top up rather than having to use the other British gas app

Great to keep track of usage and even better now I can top up in app!!

Can't create account due to server issue. I live in correct area & have had the British gas engineer install correct equipment required But still not working

Not impressed, engineer was here for 3 hrs fitting my smart meter and app just says can't create am account due to server error, not happy

I'm just keep getting "Cannot create your account due to server issues. Please try again" At the moment for me and seems like not for me only this app is useless, will change my rating when I'll be actually able to use it.

Server error... Doesn't work for everyone. The not so smart meter. The data is being updated almost constantly with these things so why can we not have access to the info?

Can not create an account, keeps saying "server error"!!! What am I doing wrong?

Doesn't work . Server error when signing up

Want to be able to see my data on the app without having to go onto laptop. Keeps saying either postcode or bgsm number incorrect. Tried all possibilities. Rubbish and disappointed. Sort it out British Gas. Smart meter installed for nothing right now.

Even though Sainsbury's energy is part of British gas and I have a British gas smart meter this app doesn't work.

Would not allow me to log in so never saw or used any features of the app.

Can someone please tell me where i can find the BGSM number as the 2 ive entered arent being recognised

If you have a British Gas Smart Meter this is great app - can see my consumption as it happens and historical data with todays upgrade nice improvement

Looking at other comments, the service is not available in my county. So why all the commercial leaflets propose to install the app?? I'll change my rating when the service will start to work...

Yeah I get it, not everyone can use this if they don't live in the right place, but if you're fitting meters why not complete the job and make sure everyone gets what it takes to make this work?