IMS Mobile
Free App
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About IMS Mobile
ICICI Merchant Services (IMS) introduces its digital self-serve and multi-payment acceptance mobile App. Using this App, merchants can manage an array of service requirements such as Paper Roll requests, Terminal Related queries, Statement related requests and many more, just with a simple click within the App. The latest version of the app is enhanced to enable merchants to accept QR based payments from customers, accept sound based contactless mobile payments, send an invoice via SMS/Email and also help merchants to upload chargeback related documents for the chargeback case IDs.
Service at your Finger Tips – No more waiting in queue to speak to a Customer Care Officer. The IMS App is service on the Move! Merchants can also go cashless by performing QR based transactions using the App (mVisa and Bharat QR). Merchants can contact customer care with a simple click and also give their valuable feedback using the App to help us improve our services.
For feedback, or queries pertaining to the ICICI Merchant Services App, write to merchantcare@icicims.com or call toll free 1800 102 1671
Service at your Finger Tips – No more waiting in queue to speak to a Customer Care Officer. The IMS App is service on the Move! Merchants can also go cashless by performing QR based transactions using the App (mVisa and Bharat QR). Merchants can contact customer care with a simple click and also give their valuable feedback using the App to help us improve our services.
For feedback, or queries pertaining to the ICICI Merchant Services App, write to merchantcare@icicims.com or call toll free 1800 102 1671
All Application Badges
Free
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Android app
App History & Updates
What's Changed
Our latest update includes the below additional service request functions adding ease and convenience to our merchants:
Request for a transaction refund.
Request for additional terminal(s).
FIRS (Foreign Inward Remittance Statement).
Change/update the mobile number registered with us.
Change/update the email ID registered with us.
Change/update the postal address registered with us.
Change/update the company’s name registered with us.
Change/ update the account number registered with us.
Our latest update includes the below additional service request functions adding ease and convenience to our merchants:
Request for a transaction refund.
Request for additional terminal(s).
FIRS (Foreign Inward Remittance Statement).
Change/update the mobile number registered with us.
Change/update the email ID registered with us.
Change/update the postal address registered with us.
Change/update the company’s name registered with us.
Change/ update the account number registered with us.
More downloads IMS Mobile reached 10 000 - 50 000 downloads
What are users saying about IMS Mobile
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One off the wrost merchant mentioned by ICICI bank this people looting the money and no proper service I have lost more then 10000 in this merchant edc . No customer service roud people I suggest my all indian seller don't take any edc machine from ICICI bank
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Nic
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Worst
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Horrible service, I am very dissapointed with ICICI merchant services, they just looting, I am feel cheated, fraud company.
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This app and service providing of icici merchant service is worest... I cal to customer care so many times. For complaint
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Pathetic service from ICICI merchant. Since 2 months edc machine is not working properly.. and no assistance has been provided till now
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No management.. No service.. FRUSTRATED & FEEL REGRET TO JOIN ICICI BANKING & MERCHANT SERVICES.. I WILL NOT REFER ANY ONE ELSE TO JOIN..
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Screwed up app. Waste of time. Doesn't work most of the time
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Great app for simple transaction
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Very good app
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Great Services
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The worst service from icici merchant. Heavy hidden charges. They don't provide any detail regarding transaction. I been calling the customer care from last 7 days still it's busy. Sales team is most misleading. Never had a call back from them. Failed to generate t pin from 2 month's.
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Very bad service of icici merchant they are not providing any kind of deatails of any transaction. Heavy hidden charages. i swip 22900 and they credited only 19200. Giving no deatails Plz dont go for this machine icici merchant They just want to eat your money I have not received any email related to my transactions. Not even statements Customers care and app fukcs
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Useless app . Worst services. Customer services is a very pathetic . They doesn't responds to our calls . Dear merchants please do not take their pos machines because after the settlement our money doesn't gets credited to our accounts plus there is not appropriate services also to contact customer services.
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They activat any services and deduct amount from my saving account without my permission. No risponce from customer care
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Pls don't use this machine the service is worse I have ever seen. I m not satisfied at all.
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Waste app don't show any transaction only charges are levied on any statements you needs to check
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Worst app and worst customer service provider , pls do not opt for any services from ICICI bank.
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ICICI services will eat your time money and brain. Worst service. They charge money without giving any message.
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Half of the stuff on the app doesn't work, looks like a jumla
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Icici merchant service is fake they only make money to customer
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Worst app please dont use this service it will make you fool and you will be cheated
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not able to show me my transaction history of previous date.
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Worst customer care. I am filing a case against them in consumer forum
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Fantastic app..!! This is really a giant move in the service industry and I'm sure this will take customer service to the next level.!! Kudos to u ICICI MERCHANT SERVICES
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very dirty and bad services
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Worst most misleading app
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Worst ever service of ICICI
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Bad Aap must improve
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Poor customer service
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Good app for mechanism
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Cheap service
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Great app for making new requests.
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It's great merchant APP
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Amazing app for self serve
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Awesome app.
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Good app
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Still feasible
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User friendly
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Simply avoid this merchant service. Exorbitant charges, nil customer support and pathetic overall experience. Will never advise anyone to go for this.