Alamo Drafthouse: Times + Tickets

Unable to check out for the past few weeks. Payment info seems to be a gamble on whether or not it's saved. Put some money into fixing your app or I cannot spend money @ my local Alamo. That simple really. Spent the last 2 hours unable to buy tickets for multiple shows.

LOVE Alamo! HATE App! "Sorry we are having problems" is the only reliable message provided by this app. I can no longer view my Victory account and rewards. Always left pulling up a browser to compete transactions. Alamo, this app is a terrible representative of your fantastic organization. You must have at least hundreds of app developer fans who could make this app the success for which your company's is known. Please find them and trade some movie tickets for a useful app. :-)

Would love the app if it ever worked. 90% of the time I open the app and it says it's having problems contacting the cinema, please try again later. So basically it's unusable. Seems like any easy fix if they would just address the issue because when this notification isn't there, the app works just fine. But this is rarely the case.

It never works for me. It says I'm inactive, it never pulls up any cinemas for me. Won't show me any movies. I dunno how to make it work. I really want it to because I go to Alamo frequently, but it has never worked.

Love Alamo! The app works great except for when I first open it. It won't show anything on the first screen like there is an error but then I just go to the menu and select cinemas and then it works fine. I think it is the movie tab that does not work for me.

It's mediocre. So it gets a mediocre score. You will have to pay a "booking fee" which clearly doesn't go towards making this app suck less. It won't remember your theater. Fails to load most of the time. When it does load, sometimes still freaks out. Won't remember credit information and charges you extra for literally less service. You guys can do better. I expect more from a theater chain that I absolutely love.

I would have given it 5 stars but the app is still buggy. Sometimes it has all the contact info, sometimes it disappears. The app crashes a bit.

I would love this app a ton more if it was more consistent sometimes it randomly drops and doesn't want to connect to any theatres, or pull up tickets. But when it works it's useful. Update lately this app has just stopped loading theaters or times I can use it to look at tickets I've purchased but not to make a new purchase.

Buying tickets through the app is fairly easy but using them at the theater is still somewhat difficult. At most theaters you still have to print out paper copies when you arrive. I also wish you could use your victory rewards straight from the app rather than waiting in line at the theater for them to print the coupon. I love Drafthouse and the app has it's uses, but there's certainly room for improvement.

Everytime I try to use it it says there is an error communicatin with the theater. Tried uninstalling and still have same problem. I'll stick with a different theater.

Sort of works about half the time. Constantly tells me it can't connect even when my internet connection is solid. When it works, buying and displaying my ticket is convenient. It forgets my payment info even if I ask it to remember it.

The app is buggy poorly designed and charges $4 more per ticket than the website. The website works fine on mobile devices too. Basically thus app is strictly worse and costs you more money. It would be better if Alamo hadn't wasted their money developing it.

Revised from 5 stars to 4 stars because it always errors out when you first load the app. Refresh and it's all good. Easy to pick movies, seats. Would be great to be able to order food and pay your bill with the app too!

Alamo is the only way see movies theatrically. App mostly does what it's designed to do. Crashes are a problem, but I'll continue to use it.

I love the Drafthouse. The app, not so much. Recently, I can't even access my victory profile or rewards. I need to go to the main website, which isn't a big deal, but it defeats the purpose of the app's convenience.

So far so good, app operates at a good speed and efficiently. I'm sure they'll have more updates to fix some minor things, like making it easier to browse through movies.

This is great! I was able to logged in right away and see my ticket purchases which is great! Much smoother than using the website on mobile. Haven't tried purchasing tickets through the app yet. Hoping it'll be just as smooth. Good job devs!

I love the layout. Especially how easy it is to find tickets for upcoming movies. The only thing that I think could be improved is to make it easier to find rewards. I don't want to have to go to settings every time.

LOVE that Alamo Drafthouse has made an app! This theater is the best of the best, and now checking my account/rewards, and buying tickets, have never been easier! Quick access to pull up tickets, and you can watch trailers within the app itself too! Defiantly recommend this app.

This app is amazing. Prompts you to use your rewards, has your ticket history, no need to dig through email. Can even add to calendar from the app.

Update dropped my location and cleared my login.

The app is great, but the icons sorely need a Oreo update so that it doesn't look weird on devices with Android.

Unable to authenticate in to app with f b.

Can't sign in which makes this app completely useless

Their theaters are the best

Such a great update to your app. The interface used to be confusing and performance used to be slow/broken, but both seem to be much improved. Hooray!

Disable vibration, plz

Alamo . THIS NEW UPDATE TO YOUR APP IT LIT ! FINALLY add the feature to buy merchandise with your tickets . LOVE the look and feel of the new app. I still stand by my previous review "Alamo is one of thee BEST cinemas out there. Now that they have app that allows you to pick your seat and see all their available theatres to see your favorite old or new moives is amazing. -Its easy to use -easy to buy your ticket This app is the bomb"

App is not allowing me to sign into my Facebook account, which is linked to my Victory account. Unable to proceed. Please fix!

This is a such a good improvement from the previous app. Great work Alamo!

Good App. Makes buying tickets easy but it won't show everything that you would be able to buy with the movie like the original alamo drafthouse site does. For example, the cups and pins that sometimes come with a premier and stuff like that. Also, I specifically asked the app to remember my card details so that I don't have to input the info every time and it keeps forgetting. Its pretty annoying when I'm trying to buy tickets in a hurry and I have to stop to input my card info again.

I love the Drafthouse, but the app needs some serious work. It is constantly freezing, and cannot find my account info half the time. You can't purchase tickets online from your mobile device, so the app is needed. I have had to uninstall and reinstall this app countless times now. When it does work it's a dream, but when it doesnt, it's a giant pain in the behind.

Overall, good experience. Wish it would successfully save my CC info to make future purchases much quicker but that's alright. App doesn't remember my saved theater but again that's ok. Those are the only issues I've experienced. All in all, good experience on my end!

I love you guys, but this app needs help. It was going great for awhile, seat numbers loaded, Victory info loaded, easily buy tickets, some stability issues. Now we still have stability issues, but lost some valuable information, namely the seat and Victory info. Please find the mid ground, and thank you for all the hard work. Also, can someone look into why there's no login for the app? It's a bit fubar.

Love the Alamo, but why has this app has been so unusable for so many years? More often than not, the app hits a wall before displaying showtimes, citing Server Issues. On the occasions when you can choose # of tickets, it again freezes and displays "Something went wrong, please try again." Again and again. Experiencing these issues on both ipad and android phone. Always keep the app updated, but the errors continue. I wanna buy your tickets!

Live the layout and look of the app. It feels great to use and is very simple to understand. It looks fantastic. However there has been a bug where no data is displayed when you first launch the app that is really annoying. Also the in app ticket doesn't show which theater room the movie is in.

App often freezes and cant pull up info but when it works, it works well. Able to buy tickets and you can select seats. Can even just walk in and show ticket while in seat. Be sure to take a scree shot though in case app freezes

Riddled with bugs. I can't view my theater or seat info in the app for my purchased tickets, I can't see my victory info or rewards, I have to input my card info every time to buy a ticket. It's so unusable. Ridiculous.

It's great, when it works. But it's very inconsistent. For example, my card wallet and Victory Rewards info has been MIA for the last week. The list of available movies was down for a week until just a moment ago. And you can't purchase tickets with your saved card info unless you view your card wallet first. Again, great app when it works. It's just that right now, it doesn't.

This really is a bad app. Once you log out there is no place to log back in. We use my wife's victory account when going together and a I use mine when going solo. I had to un-reinstall the app to log in as myself. My biggest pet peeve is that there in no tickets on the ticketing app! You need to open your email to see your theater number and seat number. It really feels like they hired someone's "brother" to make the app and the website which is not much better. Sad I expect more from such a "disruptive" company.