ConnectNetwork

Used to function perfectly until about three weeks ago. I have tried all day to log in from both mobile app and from desktop website, but both just freeze and say unable to process request, try again later. I would suggest you get it fixed immediately GTL before family and friends of inmates begin to petition their governors and other elected officials to get involved and switch to another, more reliable service. There is a huge population of us who can make our voices heard!

I've tried on two phone now, but still the same. I'm not able to add inmates. When I select the area that should have a drop down menu for state and facility, no drop down menu shows. It just selects the state area, but no menu. Same for facility area. Going online doesn't help either. I have a facility added, but it doesn't recognize that facility. I tried removing the facility, then readd it, but the system still doesn't register this facility, so I get no options to add inmates. Setting up these accounts have been nothing short of complete pain in the backside. No account creation emails, took 4 times to get email. Just seems sloppy development all the way around.

This app is okay. However, there is a bug right now that needs to be fixed pronto. I forgot my password. When it prompts me to answer the security question it is fine but after I check my email for the temporary password and use my id and the password provided it says login failed. How is that when I used the id to get the password in my email in the first place? Need to work on this bug. Vert frustrated right now!

This is the worst app I have seen. It is confusing to use and easy to put money on the wrong thing . I put 50 for music and it went on the phone. This app is a way to rip you off. Now​ I need to add more Money​ for music. JPay has a lot better app the this GTL crap ....

I can't even log in. I made a new account with a new email and I still can't log in!!!

Shocking. The only available service for prisoners is absolute garbage that will never get fixed because GTL is still making money off of modern day slavery. Can't actually use this app to do anything. All the controls are broken with no "report a bug" function.

I added over $100 for phone calls through this new site,horrible! 8 days later,still nothing! Glitches,mistakes,this are our loved ones,you don't care but we do! Fix this stupid site!

Cant login even with username emailed to me by connectnetwork. Cant get customer service to email back or pick up a call no matter how long on hold. These issues prevent any transaction I want to make because the services I use are not available over the phone.

Can't add inmates when I want to see my transaction history it just shows current balance calling you guys is a 30min wait time only to be disconnected tells me I need to as Dd inmate then won't let me and this all is online to not just app you need better technicians

I can't log in. I am entering the correct user and password and it says log in failed. I even reset password via website, cleared the apps cache, forced closed it and tried logging in with new password and still... Log in failed

Garbage!! This is who we are stuck with using?? Come on!! There is a million of you out there and GTL is the biggest scam artist rip off ever. They call themselves GTL then it's connect network find out they are not the same, yet use the name on everything they do!! Ask for a refund of the $29.99 I PAID all I get is well we can only refund $20 you will be charged $9.99 even though The service is not THE RIGHT ONE!!! They know it's not the right one because they looked the facility up themselves!! Then say oh our website says we can charge $9.99 even though NO call has EVER been placed! We all need to file a complaint with the Attorney General of our State. They will listen real quick. Also report these idiots to the BBB. Better Business Bureau. They need to know this is a SCAM!!!! Like someone else said and I have had same issue, my email now of 20 YEARS is not unique?? Ok it works great for everything but these IDIOTS!!!

I had all my family's info filled in an maybe like 22$ on my phone account, had to get a new phone with the same number now all my info is gone! I uninstalled an installed an now it says user not validated...someone please help me!!!

Terrible sent three messages now n they have not gotten them their end. His tried to send me messages and not I've not gotten them

This app sucks tell me my email address is not unique like get it fixed

It does not give access to the trust fund only the phone. Very disappointing since I use only my phone when I am not at work.

App keeps saying not able to log in even though it worked before. Keeps shutting down and asking to restart app.

Its slowe and freezes sometimes but ive found its my internet server and google page that arent functioning right at those times

Used to work great, but be careful, it didn't look like it was adding funds and sent payment for our phone 6 times in one day to the tune of $150! So watch carefully when adding funds.. thankfully I could afford it at the time and didn't end up bouncing my checking account..

It won't let me log in. Keeps saying login failed

This app is flipping useless. Can't log in to check messages even though my username and password work on the actual website. Seriously a useless app.

Every time I logged in I have to add the inmate number and start the process as if I've never used the app or website before.

It works good for me but it freezes a lot hopefully with the update it will not freeze up any more

Totally screwed up app. I hate just thinking about using this thing!

Easy to get login into. .you can see were your money is on there page..I was taken by one that try to look like them on Internet. .be careful get this one.

Was working great until the last update. Now it says user not logged in so I can't do anything at all on it. Please fix fast!!

Where is the messaging feature? Ridiculous.

Will not let me select my facility

Can't add inmate on app or online and nothing but trouble to set up this account

Just downloaded this app. Can not add my inmate? Don't have an app that wont work.

Sucks!! This app needs to be fixed asap!!

It's not working at all

I cant add an inmate

Horrible pls fix

Why I can't log in

how can i send picture?

Works great i love it

It is more convenient to put money on inmate's book

CANT ADD INMATES WHAT THEY HECK????

It ok I think it could be better

i cant add an inmate bad app