Cardiff Bus

When I add a new card it will always fail at payment. If I remove and add it back it will usually work. Also, removing a card ends up removing ALL the cards. At payment screen a message sometimes says unable to contact server, check connection. Connection is fine. The payment button is then greyed out so you have to start again. This app is so poorly written it should be bummed and started over. Please fix these issues as its been this way for a long time.

Downloaded this despite the poor reviews. Added my account and card details and just can't purchase tickets. If I try to add a ticket to my basket it won't update - it's like the app just freezes. Anyone else had this issue/know a fix?

It's a scam. It won't open and you then can't access the tickets you've legitimately bought. You stand there like a lemon trying to activate a ticket or just open the appwhile stony faced utterly unhelpful bus drivers sit and deny all knowledge of it. Then you end up paying 2 quid because you don't have change and cardiff buses don't give change and you didn't bring the right change because you have paid for tickets on the useless thieving app. Avoid at all costs. And cardiff bus -train your drivers. It's pathetic that they refuse to admit they know anything about an accepted method of payment, and have no consistent response or course of action to follow when the app doesn't work. It's so poor. Stop treating your passengers with such contempt.

Just not reliable at all! When trying to purchase a ticket you constantly get a connection error message. My connection is fine. I even uninstalled the app to reinstall it and even that didnt fix it. It took me half an hour to purchase a ticket. This really can't be used as an alternative to paying by cash because when the app doesnt work - you're stuck. Always carry change!

Refuses to stay in memory for a long time and refreshes when back in the foreground. Poorly designed with complete disregard for Material Design. Often fails to process payments. No Android Pay support. A very poorly implemented (practically a walking security risk) user login system. I hope Cardiff Bus didn't pay a lot of money for what clearly is an incredibly cheaply-made Hybrid Web App.

This app is very slow and buggy for android. But somehow works. It's like a ancient boat, water flows in sometimes it drowns. But with enough patience it manages to work.

Corethree sucks Purchase tickets, then the app crashes. It's not down to your phone, it's the api / server infrastructure at the other end. Clearly done on the cheap

Performed factory reset of my phone, when I re-installed the app I discovered that my tickets that I purchased were now gone. Absolutely DISGUSTED. Cardiff Bus is a shambles and their software is even worse.

I was so wary to download this as it had such bad reviews but it's been amazing! I've had no issues with it at all so would definitely recommend it to anyone worried about the low star rating.

It's absolutely shocking, the app never connects to the servers so I can't get to college. Waste of time.

Left stranded after the app refused to open and I had no money to purchase a paper ticket. Tried emailing the cardiff bus team but to no avail, no refund offered and heard nothing from them aside from "we will tell our app developers of this issue". Not happy at all.

So many bad reviews don't do it justice. Didn't have problems at all on android.

Buggy af. Never loads and leaves you stood at the front of the bus acting apologetic whilst the rest of the passengers sit and glare at you because you're holding them up whilst the driver simply shrugs. The only app thats buggier is Cardiff bus' other app for route times. This app is about as reliable as the rest of Cardiff Bus' service. Fingers crossed NAT put on more routes!!

Like many others have said app is very buggy. Can't even get it add ticket to the basket let alone pay for it. Useless

It generally works and when it does, its fantastically straightforward. Seconds to get a ticket, doesn't seem to have any issues showing ones you purchase. The problem is it sometimes doesn't work - messages like "cant contact server" even when you're definitely connected will happen sometimes and stop you buying tickets when needed. So when it has a problem and you NEED to buy a ticket you're basically screwed, unless you have enough change for your trip on hand already. Which makes the entire thing pointless, really. Better to stick to physical IFF cards, at least until Cardiff Bus find a way to either make this app more reliable or help people when their servers are down.

Relied on this for quite a while, and other than the occasional hiccup it's been fine... Then today it decided I had no tickets left of the eight I should have had remaining.

Functional so, mostly does the job. I use the app at least twice a day and it normally works ok. Sometimes I need to restart it and it's prone to not loading it's resources for a few seconds if the phone goes to sleep, but honestly it gets the job done better than paper tickets. Doesn't cope with a phone reset or transferring to another account well at all, says to phone the company to move a ticket to another phone. Interested to find out how it copes with the next android version.

This was always an unstable, slow and cumbersome app but since the last update it crashes constantly. Urgent development required.

App times out a lot, can't add CC. Android 7.1.1

The amount of times I've ended up paying cash for a ticket when I've got a ticket on this app just because the app won't open is ridiculous...seems pointless paying for a ticket on this app only to have to pay again on the bus

This app is terrible and crashes and won't open etc. But I think Cardiff bus don't care because what alternative do we have? Oh yeah and if you reset or change your phone you lose the unused tickets you've paid for.

Can't understand negative reviews. Works great.

Can't login. Can't buy a ticket. Just hangs. Rubbish. *Turns out, I needed a separate account registered to the app before I could purchase a ticket. Thought I could have logged in with the account I created earlier on the PC.

When moving phones after signing into my accout i dont get my tickets on my new phone and it doesn't remember my ccard no. What is the point of having an accout?

Does dim ffordd i'w ddefnyddio yn Gymraeg There's no way to use it in Welsh. Big thumbs down Cardiff Bus :(

Never works for me when I need to by a ticket its rubbish.

Can't purchase tickets. Doesn't allow me. Same happen before . Not a good app. Android user here

Was fine but had to get my phone reset due to problems with android upgrade and when I re installed and logged in to the app my tickets had gone. Only used one of ten. Thought they would be saved to my account?

Awful. Totally unusable. Don't bother as you'll loose money

I'm on Android. Works perfectly for me. Never had a problem with it. I don't use the bus that often so this beats hunting around for change when I do.

Doesn't even load. When it does load, it cancels. Might be as bad as the actual bus service; perfect app for the bus service.

Doesn't work at all.

This app is terrible on android. Usually gets stuck and wont load the ticket. Works perfectly on my iphone. I wish app developers spent more time creating apps for android like they do for ios rather than releasing buggy rubbish that barely works

For the very first time trying to use this app. I bought a ticket, activated it then jump a bus just for the driver to tell me that he can't accept the app but will accept the card. What tha hell I wondered who owned what, isn't it the same company?

Like Cardiff buses themselves this app is hit and miss. More times than not a miss!

Application is still broken and need a full recode. Fix it.

It's 2 stars for a reason, I got this app paid for a week to go, received no ticket and was charged 13 pound, never will I trust a app under 3 stars with my money again

I've never reverted to using cash or an Iff card since I started using this app.

How do I change my mobile number on this app