Mindshare
Free AppAbout Mindshare
Get mobile access to real-time Voice of the Customer (VoC) solutions from Mindshare Technologies.
Your organization must have Dashboard 2.0 or Feedback Inbox™ enabled for your organization to use this application. If you are having problems accessing your data please contact your Mindshare Technologies contact.
This app synchronizes with your Mindshare Platform login, so, whether you’re a manager, director, or executive, you can view the relevant business insights for your daily tasks—in an intuitive mobile environment that’s always up to date.
The highest priority insights for your business, pulled from current customer feedback, are brought to the forefront using an interactive platform built on the latest iteration of Mindshare’s Dashboard tool.
Follow your company’s progress using the full library of Mindshare’s dashboard reporting components, including:
∙ The unit grid (displaying instant alerts, incident management, Coach™ recommendations, and more)
- Explore™ word rankings (text analytics to follow the customer conversation)
- Location and area trends (location performance measured over time)
- Peer comparisons (location performance in side-by-side context)
- Service exceptions (charted by occurrence and layered with insights)
REQUIREMENTS
- Android 2.2 and higher
- Mindshare account configured with: Dashboard 2.0 or Feedback Inbox™
All Application Badges
Free
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Android
2.2+
2.2+
Bug
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Android app
App History & Updates
What's Changed
Manual Tagging
- Users can now manually tag responses from the mobile application (Users must have rights to manual tagging to use this feature)
Various bug fixes
Manual Tagging
- Users can now manually tag responses from the mobile application (Users must have rights to manual tagging to use this feature)
Various bug fixes
More downloads Mindshare reached 10 000 - 50 000 downloads
More downloads Mindshare reached 5 000 - 10 000 downloads
Version update Mindshare was updated to version 2.1.331
What are users saying about Mindshare
K
by K####:
by K####:
Doesn't work. Login to complete blank screen
K
by K####:
by K####:
Nice app wish I could do more. But does let me keep up on my css
T
by T####:
by T####:
Great app definitely helps me comunicate with my customers more
U
by U####:
by U####:
Would be great if I could review the reports though.
Q
by Q####:
by Q####:
It's a great app! But I would like to have the reports available besides just the comments.
Q
by Q####:
by Q####:
I would like it a lot better if it had the reports and some of the other functions that it does on the full computer version. It's very convenient though. Would also be cool to have a notification option.
Q
by Q####:
by Q####:
Very handy app. I only wish I could run reports with it.
X
by X####:
by X####:
I could not see anything other than my csi without the app shutting down.
Q
by Q####:
by Q####:
I can only see the actual surveys I can't get very much useful data in the app
Q
by Q####:
by Q####:
Why can't I open surveys the have issues?
Q
by Q####:
by Q####:
Glad I have a way to stay up to date on our comments.
O
by O####:
by O####:
Over all a great app to help monitor buisness surveys and reviews. Down fall is if comments are left they can't always be seen for a few days
Q
by Q####:
by Q####:
Good App But I can't see my score.
I
by I####:
by I####:
Needs some work needs to give the accurate percent out %100
I
by I####:
by I####:
I love that my reviews are a touch away.
F
by F####:
by F####:
I wish we could get the overall results for the current week for individual stores
U
by U####:
by U####:
I would like the app a lot better if it would show the score and would give an alert when a new survey came through
J
by J####:
by J####:
Love listening to the voicemails
U
by U####:
by U####:
Love the app. Would be awesome if I could see my scores for the period and year to date.
S
by S####:
by S####:
Need to be able to see your overall score for the period, then it'll be a 5 star
T
by T####:
by T####:
Great app!
A
by A####:
by A####:
Nice & fast.
U
by U####:
by U####:
I would like to see overall
U
by U####:
by U####:
Very helpful. .
T
by T####:
by T####:
Great app
Q
by Q####:
by Q####:
Not the greatest for LG G2
U
by U####:
by U####:
Great
U
by U####:
by U####:
None of the things the new update claims to do are present. Also, share via SMS does not work. Would be nice to get push notifications for surveys that trigger alerts.RAZR HD.
R
by R####:
by R####:
Would be nice if I could get Overall Satisfaction and CSI scores - very good otherwise. Smooth & simple UI
I
by I####:
by I####:
With this app I can keep an "eye" on my crew even when I'm not at the store. Can't get better than that!
Y
by Y####:
by Y####:
Why can't I open surveys the have issues?
Y
by Y####:
by Y####:
I love that I can look easy on my phone for surveys but what I really don't like is I still have to log on to the web page if I want to see what % I am at. As a manager that is something I keep a very close eye on.
J
by J####:
by J####:
Great way to stay connected with what's happening in my restaurant when I'm not there.
F
by F####:
by F####:
It would be good to be able to view individual store results by specific dates or date period. Other than that it's great for the overview
N
by N####:
by N####:
Helps keep an eye on guest satisfaction even from home.
L
by L####:
by L####:
Great app helps me stay on top of all of my CSS reports and makes me able to check at any point in time. If you ask me if you guys set it up so you can see the overall rating of the store in quarters and just in trending months I think that would make it even better .
C
by C####:
by C####:
Great app. Let's you know just what your customers are thinking
B
by B####:
by B####:
Help
U
by U####:
by U####:
Pretty good app wish I could view our over all satisfaction.
by K####:
Wish I could run reports and other stats from the app as opposed to being only able to view them.