Emirates Identity Authority

The app is ok, but I don't know what the problem is, when I want to pay by credit card, it shows error and I'm trying from morning till now and the problem is still the same, please fix the issue. So everything can go smoothly. Thank you.

Piece of junk.... hopeless too many errors seems not tested and they never read our reviews .... I sent massage no reply.. the app show that the id of my son expired -190 Which in fact already renewed till 2020 I m uninstalling and use the typing centers instead

Printing option missing for applications I had to wait 4 days to get copy. 5 stars if that option is added

I thought the whole point of the app and the entire smart government initiative was to simplify processes and save time. This is far from the case with this app. Once you submit using the app it informs you to proceed to any EID center for fingerprints. Simple right...? not exactly: 1. It does not tell you that it takes several days to update the application on their system and that when this is done an SMS is sent to inform to to go to their center. 1.5 hours wasted driving and queuing on 1st visit. 2. It does not inform you that when you arrive, after queuing at the reception, you then have to queue to at the manager's office so that they can print the paper application (which is already submitted in digital form!). After which you are sent back to the reception to gain a token where you will have to wait again. 3. It does not tell you that certain centers do fingerprinting, while others do not. 4. It does not tell you that the ticket number that you get is different from the other applicants and is low priority and last to be called. I'm here still here waiting to while writing this. I've complained to the staff, who are very helpful. They informed me that they have already reported these issues but nothing's been addressed and told me it's better not to use this app in the future.

Doesnt work.. Error messages from the start

very bad not reliable at all

Needs improvements. Not working well

Lags alot and force close alot

I created my profile and now i want to uninstall it but how i Delete my identity from there

Please add Bar Code Scan option to track any application

crashing from first use.

Can't even open the app!

استخدم سامسونج نوت ٨ وما يشتغل البرنامج

Cant login showing that check your internet connection

تطبيق لا يرقى ابد لتطلعات الحكومة الذكية

The app isnt working on ios or android

Some bugs and errors

نظام تعبان دوم معلق

It's not functioning

Not even working

No working we can't enter birthday

Not working

تطبيق فاشل

Not open..

Waste of time

Its best applications

very good app

يعلق

Great app

Very bad service, Useless APP As I created application through this app but payment didn't reflected in system, Contacted service center & by email, respond to wait 5 days, not resolved after 5 days so I created new application in order to process the visa. After more than one month continues follow up responded as resolved issue & cancel application but refused to refund the fee paid. Recommend not to use this app to create application.

Ridiculously useless app!!! App performance is poor and interface is not user friendly. New user ID and password required and does not integrate with the web portal! User has to contact the call center and wait for 24 hours to get a copy of the application required to be submitted to immigration for visa stamping. Since I am switching jobs, this has resulted in unnecessary loss of pay due to delay in joining by at least one more day, which is a substantial amount! At least the user should be alerted prior to applying through the mobile app or before making payment that the copy to be submitted to immigration will be available only by email and could take upto 24 hours and that too after calling the call center! At least let the user know that the web portal is a better way of registering an application. Wondering why I decided to use the app instead of using the web portal! The history of applications is now split across typing center, web portal and mobile application! Extremely disappointed!!!

Nice but one thing is missing and that is bar code scanner, how I wish u guys update it with bar code scanner and make it more simple to scan bar code with mobile camera and get the status of application.

I renewed my ID and my family without any difficulties.. easy and simple.

برنامج فاشل مجرد دعاية على أساس أنه ( نزلوا البرنامج و خلصوا معاملاتكم إلكترونيا ) لا اتعبون عماركم سيروا مبنى الهوية و خلصوا هناك لأن هذا البرنامج لا يخدم

لا ينصح للطلبات الجديدة. المراكز غير مهيئة لاستقبال طلبات الإلكترونية و تم تأخيري لمدة أكثر عن ساعة. الأفضل الاعتماد على مراكز الطباعة للطلبات الجديدة.

Printing fecility to be added as pdf .

App not working.

Very good

It will make the application more coplicated to get , not integrated with all id centers and cant be recognized there

No integration with existing account. Transaction done through this app takes 24 hours to reflect in the online status. Eida office cannot process fingerprint done through app users because their systems not integrated. Only one user have been given access but unfortunately he is not available. Call customer care to email the application form paid by app. Which takes 24 hours to send. Calling customer is 600 which is not tollfree