SkyDesk Support

SkyDesk Support is a web-based customer support application that lets you deliver more happiness to your customers every day. It can be customized to your needs. It's convenient to use. And, it doesn't cost you a fortune. SkyDesk Support comes from SkyDesk, a suite of web-based business software built for growing businesses.
With SkyDesk Support for Android devices, you have access to the following features.
• See a beautiful feed of all your request activity.
• Perform frequent request actions like edit, close, and assign.
• Use @mentions to tag other team members and collaborate via statuses.
• Create, view, edit and delete requests from any department.
• Search for specific support requests.
• Add & update comments and request fields.
• Receive push notifications on request updates, comments and @mentions.
• Re-assign requests to other team members and pick up unassigned requests.
• Receive and view attachments on requests.
• Save responses as drafts, access them later and send them to customers.
• Use any existing reply template or canned response while replying to requests.

Note&Restriction
- SLA is not working in case of updating any request via Mobile Support
In case of updating a request via mobile applications, SLA is not run. If you use SLA, please update any requests via PC browse


Terms of Use:
-To start using SkyDesk Support, you must first sign up to become a user.
-Communication charges may apply
-Maintenance schedule will be announced on the SkyDesk website in advance.
-For other inquiries, please visit our support page or contact us at skydesk-support@fujixerox.co.jp.