Tratos

Tratos Mobile app is a customer support platform for retaining and engaging our mobile users.
The platform is able to support the full lifecycle of the customers with an easy-to-use mobile app and website.
The objectives of the platform are:
- to let our customers know the Tratos World and acquire valuable information
- to access a complete management tool for customers' employees operating in the field
- to respond to customer requests, and collaborate with Tratos' support team from anywhere.

The customer management tool is used to track the main activities and interactions about delivery, installation, issues, warranty, etc related to Tratos' products.

Main Benefits for the customers:
- Report deliveries and installations to immediately activate warranty
- Report issues related to the relevant events of each cable using GPS functionalities and pictures
- Visualise and email the warranty
- Never allow cases to fall through the cracks
- Access complete customer support with an all-in-one app able to track communications between the customer and the support centre
- Proactively reach users with Push messages
- Help and Support

The sleek, intuitive interface lets our customers communicate with our support team using a fast and productive tool.

The platform automatically collects and organizes customer interactions, so:
- when Tratos' team log in to the console, they can dive right into their cases, prioritized based on business needs;
- assign the right cases to the right operator
- add pictures and notes to cases to communicate with Tratos' team.
- escalate high priority cases to managers, or send product issues to subject matter experts so customers get the best answers
- focus on what’s important for easy organization and prioritization.

Please contact us by email for any feedback, suggestion or support: service@qwince.com