Genesys Care
Free App
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About Genesys Care
Genesys Care Mobile Application enables entitled Genesys Customer Care users to view and update Cases opened with Genesys Customer Care, receive push notifications about Case updates and Alarms, view Case Owners' status in real-time and make Case-related phone calls into Genesys Customer Care Centers. Newer functionality includes Alarm monitoring functionality from within the Genesys Care Mobile Application, as well as the Chat functionality to chat with analysts assigned to cases.
Requires data connection, registration with Genesys Care and valid entitlement.
Genesys Customers:
Please use the same credentials as for Support website.
You can find your PIN in your Profile on Support website.
Please contact care.mobile@genesys.com for support and assistance.
Requires data connection, registration with Genesys Care and valid entitlement.
Genesys Customers:
Please use the same credentials as for Support website.
You can find your PIN in your Profile on Support website.
Please contact care.mobile@genesys.com for support and assistance.
All Application Badges
Free
downl.
downl.
Android
4.0+
4.0+
Android app
App History & Updates
What's Changed
Upgraded for Cloud customers
Upgraded for Cloud customers
Version update Genesys Care was updated to version 8.1.210.00-210417
Version update Genesys Care was updated to version 8.1.208.00-160915
More downloads Genesys Care reached 500 - 1 000 downloads
More downloads Genesys Care reached 100 - 500 downloads
What are users saying about Genesys Care
Q
by Q####:
by Q####:
Get service error when attempting login.
S
by S####:
by S####:
As I have several end user accounts and many open cases, found little difficult to navigate through them. Would be helpful if you can add drop down selection menu similar to the "Manage Cases" page on GTS Site.
O
by O####:
by O####:
Does exactly what it says it does
by N####:
Authentication Failed, using same credentials as those in front of me on the Genesys Support Website.