VCC Live Mobile App

This application is an extension ​to​ ​the ​VCC Live (VCC) professional cloud-based call center solution, ​providing the ability for non-agent employees to handle business-related calls and share information between call center agents and other employees.

FEATURES
* Manage personal and business-related contacts
* Synchronize contact information with VCC's database
* Upload business​-​related CDRs
* List, filter and export CDRs
* Calculate cost of business-related calls
* Manage timed callbacks
* Set call dispositions and descriptions
* Offline mode

POTENTIAL AREAS​ OF USE​
* Field sales
* Customer care
* Support
* Administration

AUTHENTICATION
​You need to be subscribed to ​VCC Live to use this mobile application​. A VCC user with 'Administrator' access ​is also required ​to grant permission for you.