nextbike

The app is not working at all. I have installed and reinstalled it several times attempting to register but it would not send me the confirmation number. My hubby had an accout before but he needed to change his pin which was task imppssible as the app is broken anf shows you code instead... Very disappointed

This app was fantastic as I use the bike scheme regularly. However I can no longer get past the loading screen. Have tried multiple reinstalls and app no longer opens.

Charges you 10€ upon registration without explaining what it is for. The developer falsely responded to this comment that this is communicated on the app and website. This is blatantly false.

Hi guys, you might want to look into the following use case: User enters bike number; receives a code and when she enters the code realizes that the bike number entered is wrong. -> this, ideally shouldn't book any bike since the code and bike number don't match but currently the system will book the wrong bike and charge for it although it hasn't been used, and it also allows at the same time to book a different bike. Hope that helps to make the experience better! Cheers!

The app is very easy to use. The only time I got confused was when I have returned the bike on the app without checking the code so I couldn't lock the bike however I called customer care and they helped me out.

It's literally impossible to return a bike using this joke of an app. The service itself is semi-ok, but do yourself a favor and only use the website - or better yet, vote with your vallet and don't, until they fix this.

No support for Android Oreo 8.0/8.1 (Adaptive Icons). And please don't just shrink the icon and use a white background. Looks ugly. It has 2 layers: icon and background. Quick and easy to implement! Thanks :)

I wanted to use the app in Frankfurt. I found two stations and I tried to unlock the bikes that were there, but it kept saying that the bike is in use. Tried it with 4 different bikes. Very disappointed.

OK when it works. The DANGER is that the app often won't connect and so it is not possible to return a bike when you try. I hired a bike for less than 30 mins but was charged for 2 hrs as I couldn't connect! They can't refund your credit card, only give you credit. You also have to be extra careful that the correct return point is selected. I was charged €10 fee because somehow the wrong return location was selected. They gave me back €5 credit, but still the whole experience left me a little unnerved. I had to block my credit card to stop the app charging me when something went wrong :( The bikes are great so its a shame the app lets down the whole experience.

Great concept, some glitches with the execution. As a frequent user, two key areas make this a less than stellar experience: 1) crashes. Some issues pulling info from the Internet, there seems to be a wifi/4g complication; 2) returning the bikes - needs a better solution. I've missed/skipped this step a few times, due to the way this screen is designed. Perhaps a reminder of sorts? Luckily, the customer support team are amazing! Thanks

The registration process is ridiculous. Once I reach the part to submit the payment details, I figure out PayPal does not work and to enable direct debit I have to make a bank transaction, typing manually the information and now I'm here waiting to get a confirmation email which will probably never arrive today. The bike is in front of me, out of my reach. Disgusted

The app for very useful service but it's SO extremely dumb and slow and often does't update my status. Please do something about it!! Also it would be useful to have push notification if you are biking nore than N hours

The app is horrible slow, crashes regularly and forget it credentials very often. Then you've better a good memory because it does not allow to copy/pase them into it. I think nobody would use it if there was an alternative to use the nextbike service.

Spent more time on the phone to customer service as the app kept getting 'errors'. Bikes wouldn't release from stations and we spent half an hour trying to just find bikes that would. When we finally got the bikes they were great but there seemed to be lots of technical Issues with the stations which is a shame.

Absolute rubbish. Impossible to rent bikes as it won't let me connect my bank account, so I can't add credit. Not really a problem, as rent prices as ridiculously high: three times as high as ov-fiets! On top of that: the website is buggy and partly shows up in German, completely unusable for average Dutchmen. Worthless!

Very unclear when it comes to payments as doesnt show exactly where you money goes and what are you charged for. I think the fact that you need to have wifi or 3g will stop most from renting the bikes though. Otherwise, taking and returning the bikes was swift enough. I also would suggest more bike stops in e.g. Pieta as the connection between taxbiex and Valletta is uncovered

Five stars for the bike quality. I use them everyday to go to school and I love it. I really enjoy being able to ride a bike even though I don't have one. One star for all the problems I had. There's still no official station at the Wiesbaden Hbf. I understand that it takes time to choose where to install a bike station but please STOP charging me 20€ (happened to me 3 times only this week) for leaving the bike there, where all the other bikes are and where a bike station should be. But there is not. Here are some bugs of the app, if it can help: -sometimes it's telling me the username and password are wrong while there's no internet connection instead -everytime I don't have wifi the app logs me out. -sometimes it's saying there are bikes available, but there are none showed in the app -everytime it's saying there are 5 bikes available, there's more than 5 One bug from the website: -everytime I try to enter my account or a friend's, after I press log in it just redirects me to the home page

Nextbike in Limassol, Cyprus simple does not work. Wifi point has terrible slow connection. The application shows error. I spent 30 minutes and missed an import meeting.

Very unclear about their services, confusing way of charging money for their packages that damages the customer, be very careful. And avoid the app for now, its not very reliable. Use the terminals directly instead

Fed up being told there's free bikes only to find there isn't. At any stop near me. For the last three weeks. And the app won't let me report the problem anymore.

I doesnt exactly know for what i was charge off. It is really confusing when you return bike and apps doesnt update that as still counts minutrs. I lost 20 minutes on call to services until application update status

Love the nextbikes in glasgow, find them quite handy & easy to use. My only criticism is that quite often the map doesn't display the correct number of bikes at each station, meaning several times I've gone to my nearest station to find there were no bikes, even though the map was still saying there were some there.

While the app is not terrible, the rental system is. In Maastricht it is nigh impossible to return a bike to the station without having to call the help desk. Combine this with the fact that helpdesk support is spotty outside office hours and you've got a massive deal-breaker.

I used it 3 times when I travelled Innsbruck. I loved the concept and the cycles are good. There are lot of points where you can drop your bike, however it's not many as you head out of City center. For ex: I need to walk 900m for my hostel from the nearest stop. The biggest advantage is it runs 24 hours so even if you miss the last bus, you can take this and go safely. I hated the map showing the stations part. It was little confusion and I had to use 2 maps. I wish they integrated with Google maps for easier navigation. Also I wish there was a way to enter destination with who h it'll show the nearest station. Now you have to open the app and manually check.

Its pretty good. But I beleive there should be some alarm system at the end of an hiur or after 1 hour free ride for students. Sometimes due to net failure the app doesnt accept the retyrn and later there are charges attached to the account altgoygh the cycle has been returned

Horrible payment service, horrible customer care. Riding the bikes work most of the times, but if you have any problems and need to contact their offices, forget about it.

Warsaw Veturilo supported no more? Is this some sick joke?

The app does what it's supposed to do but the bikes no longer return without a phone call. Perhaps it's too cold for them in Glasgow. Often the keypad on the bike is frozen (literally) and doesn't respond or the GPS thinks it's in an invalid place and rejects the return.

There are 7 cycles in station 8904 and none of them are available to rent and this app has collected a deposit of RS 500. And the hotline contact number is invalid. VERY DISAPPOINTING!!

Pay extremely close attention to the return. If the GPS is wrong they charge you twenty ????!!!! No argument never answered. Incredible..

It is a brilliant app for those who like to stare at blank screen with next bike logo on it (while it seeks for gps) or without anything (after it finds it). Pretty useless though for renting a bicycle, hence one star only. EDIT: gave it anotjer try and now i find the above true only oncce in 5-7 times. Most of the time it works ok.

Return has issues. If you park it even thoug you think you returned, you still get charged. No notifications for after 3 hours to realize the mistake. Update the app and notify users. Also app is not very performant... there is a big lag and no indication...

It's not bad however there are some issues which really affect the usability of this app and service. App: Occasionally when you try and open the app it asks to login again with user name and pin. This is annoying as you need to find an old text message with the pin number. Would be better if you can change the pin to something memorable within app. The app will also show you available bikes but when you get to the station there's either less/no bikes or the ones that are there can't be hired. This happened to me three times this morning at different stations. There appears to be a lack of synchronization between stations and live updates to the app. Service: There are times when returning the bike at a station and locking it, the bike still thinks it's unlocked. This results in you being charged for a longer hire you never used.

The return of the bikes didn't work through app, it was needed to call for every return. But the most annoying part are pop up ads.

Deposit money of 500 has been debited from my account without my knowledge. I want to get my money back... So I am giving least feedback.

Much improved from months ago... The flash button caused my phone to half crash at some point though

Fantastic and easy to use. My only difficulty was registering in Germany with a US phone number. I would recommend Americans register online.

Would have been 5 star but can be glitchy when returning bikes could potentially take you over the half hour free mark

Easy to use. Reminder to rate every time is annoying.

Unfreundliches Servicepersonal Die AGBs sind steif und die erhobene Servicegebühr von 20 Euro, wenn man das Rad 15 Meter von einer Station entfernt abstellt, ist unangemessen hoch. Die Räder sind gut, das Unternehmen grauenvoll unflexibel.