Zoho Desk
Free App
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About Zoho Desk
Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business.
Key features:
- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.
- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.
- Tickets are displayed as conversations, so agents can stay updated on ticket activity.
- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.
- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.
- Perform frequent ticket actions like edit, close and move with quick swipes.
- Create, view, edit and delete tickets from any department.
- Add and update comments and ticket fields.
- Receive push notifications on ticket updates, comments and @mentions.
- Re-assign tickets to other team members and pick up unassigned tickets.
- Move tickets to other departments.
- Receive and view attachments on tickets.
- Save responses as drafts, access, edit and send them later.
Key features:
- Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.
- Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.
- Tickets are displayed as conversations, so agents can stay updated on ticket activity.
- With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.
- The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.
- Perform frequent ticket actions like edit, close and move with quick swipes.
- Create, view, edit and delete tickets from any department.
- Add and update comments and ticket fields.
- Receive push notifications on ticket updates, comments and @mentions.
- Re-assign tickets to other team members and pick up unassigned tickets.
- Move tickets to other departments.
- Receive and view attachments on tickets.
- Save responses as drafts, access, edit and send them later.
All Application Badges
Free
downl.
downl.
Android
4.0+
4.0+
Bug
buster
buster
Android app
App History & Updates
What's Changed
- Bug fixes and performance improvements
- Bug fixes and performance improvements
More downloads Zoho Desk reached 10 000 - 50 000 downloads
Version update Zoho Desk was updated to version 2.0.4
Name changed Name changed! Zoho Support now is known as Zoho Desk.
Version update Zoho Desk was updated to version 1.1.7
What are users saying about Zoho Desk
W
by W####:
by W####:
This application is awesome
Z
by Z####:
by Z####:
Currently all function work fine. Just a little bit polish to perfect. Fast response.
Q
by Q####:
by Q####:
The new UI is much more user friendly. Thank you
Q
by Q####:
by Q####:
This is probably the worst app in the Zoho suite. I love the other apps, this one needs work. Sad I'll have to use an app from another provider. Would have loved to run everything on Zoho.
Q
by Q####:
by Q####:
Ridiculously slow and annoying. I can't work as fast as I used to. Please fix it.
X
by X####:
by X####:
Superb
Q
by Q####:
by Q####:
It doesn't sync very well, tbreads are constantly showing as fully loaded but missing sometimes days of content. Even a manual refresh won't force it. Unreliable.
U
by U####:
by U####:
This app would be tons better if it could have two of the most used functions in the web version of Zoho Support - Spam ticket and Merge Ticket function are STILL missing!
Q
by Q####:
by Q####:
Simple and basic almost to the point of useless. No Tasks, no Contact or Account Management, just simple ticket functions. Will shortly be uninstalling and sticking to the web version unless this is made much more user friendly!
U
by U####:
by U####:
I like the fact I don't have to open up my pc to manage a ticket. Would like to see more functionality/interactive in the future.
X
by X####:
by X####:
Seems to work fine but push notifications don't work. When I manually go into the app and look at notifications I can only see really old ones and nothing recent?
U
by U####:
by U####:
I emailed support with no response and it's been a week.
U
by U####:
by U####:
Bought this app to use in conjunction with the zoho crm. There's absolutely no support and the app is rudimentary. Uninstalled & cancelled subscription to this particular service.
R
by R####:
by R####:
Sir I have a account on zoho support but it say you have no account
Y
by Y####:
by Y####:
Bought this app to use in conjunction with the zoho crm. There's absolutely no support and the app is rudimentary. Uninstalled & cancelled subscription to this particular service.
P
by P####:
by P####:
Works as it should and has most needed features
Y
by Y####:
by Y####:
Works as described, easy to use.
J
by J####:
by J####:
I am the only person managing the support desk. I only get a notification of it is something I am assigned to. I need a push notification anytime a new ticket comes in. If I get that, then 5 stars.
J
by J####:
by J####:
When a new ticket is created on desktop, push notifications do not work on any devices.
K
by K####:
by K####:
When I click open new ticket, it crashes, hopefully there is a fix soon.
K
by K####:
by K####:
Does OK at viewing tickets, but crashes every time I try to edit a ticket or create a new one. Submitted crash reports for both edit & new ticket crashes. Galaxy S5 on AT&T with 4.4.2, fwiw.
K
by K####:
by K####:
When u try to add new ticket, it crashes
R
by R####:
by R####:
Thanks...this will help tremendously when I am not at my desktop PC.
K
by K####:
by K####:
So far so good. Been waiting for this for a while now. Well done zoho!
K
by K####:
by K####:
Its really helping
by Q####:
Cannot view tasks, only tickets.