Zipcar

I cannot even log in to pay my bills. I hate this company. They don't provide me a way to even fix my billing information on the website on my phone so that I can pay this bill. They make it so hard to just pay a bill especially when they say that my account can no longer use zipcars until I sign up again. I need to pay my bill so my records don't get ruined all BC they won't let me pay my bill

Horrible app. Doesn't work or doesn't work as intended. You're better off using the webpage on your phone

Worst service ever can't cancel application nor can you get a zipcard through app terrible!!

Very bad service by Zipcar.

Need more refine

Love it

Their late fee rules suck. I called to extend my return time by 30minutes because I was stuck in traffic. They charged me a late fee even though I ended up returning 10 minutes after my original time. Not cool at all and very unsatisfied and not recommending ZipCar to anyone ever again! Why bother to extend if you will charge the late fee anyway!!

Hey Zipcar, I would give you a 5 star rating if I could get your app to remember my password and log me in directly. I always have to go find the password on my laptop. That sucks. My phone is secured down. That;s good enough for me and I accept the liability. I am about to abandon your app and just use the website on Chrome -- which remembers my password.

Constantly signed out for no reason. What's the point of showing my Past Reservations when you only show a useless "This reservation has ended." message upon clicking? Total cost, miles driven, hours reserved, anything? edit: 10 months later, still no improvement at all, what a joke.

You cant see rental rates until after creating an account. Creating the account costs money up front. I had to search the web for info on actual rental rates. The cheapest listed is around $70 per day! Thats crazy exspensive considering all the apps already in existence that allow you to rent personal vehicles of random people in your town. I just rented a Corolla using "Turo" for $18 per day and a flat $15 fee. I suspect users of the Zipcar service simply like being able to setup a car rental using an app. But, the math doesnt justify using Zipcar for me personally.

My first experience with Zipcar was a very underwhelming one. I reached the parking spot but the car was not there and the guy on the help line had no idea where it was. They just cancelled my reservation and refunded the amount but there was no effort to arrange for another car or give complementary hours. This service is unpredictable and can't be depended on. Horrible experience. I hope that my perception changes in future but this point of time I do not like how they are handling there customers.

The app does not work with any phone but the one you used to sign in for the first time. So lf you change your phone for whatever reason and don't have your card with you, it's not possible to use the app. Screwed my day.

I gave zipcar a second chance and they still messed up. I rented a car and it didn't have a key. They only consolation was 2hrs of free driving. That is useless. I needed a car when I booked it. They left me car-less! I accidentally selected a time and it changed my reservation! And it charges me $6 just to change it again. Not impressed.

Zipcar is the worst company I have ever used. Their rates is not right. They only give u low rates after mid night. They dont have offices and the response time for somebody to get back to you is horrible. I am def going to cancel my account... I am from NY and its not worth every week calling and fowarding a email. Do Not Sign UP new yorkers trust me

Got into a car with less than 1/4 gaa. I was forced to go to the gas station to refill the tank, even though I only drove a couple KM. The card they provided didn't work, so I was on hold with customer service for an additional fifteen min. So I had to pay with my own credit card, wasted twenty min at the gas station to fill a tank because the last user didn't bother to fill it before they left, and on top of all that, I had to extend my time by 30 min. They refused to give me a credit for the half hour, reading a contract line item to me over the phone. Definitely won't recommend to my worst enemy. Possibly the worst customer service I've ever gotten. Lost a customer over $5.

Poor customer service. called to complain about stereo not working...what u want us to do about it attitude refunded 1 hour after I paid for 3. They don't care about losing custom. The actual service they provide is good though

I had trouble getting my car back to the lot because of a massive detour and I kept being taken the SAME way no matter what I tried therefore I was late and charged for it. Simple and easy but that was ridiculous and the car was on E when I got it. I have a picture, disappointed about that but the car was clean and good quality.

I would rate Zipcar 0 stars if I could. I recently switched mobile devices and could not unlock my vehicle for my reservation. I have only ever used the app in all my reservations. Never used the card because I never got one... Anyway, the app will let you sign in, make a reservation, honk the horm, and lock the vehicle, but not unlock. I called customer service, and was in the caller queue for 10 minutes. When the call was finally answered, I was asked a bunch of security questions. When I explained that I could not unlock the car, I was told that if I switched devices, I could no longer use the app to unlock the vehicle. I then asked if there was a way to fix that, then I was again placed and left on hold. When the rep came back on the phone, all they could do was cancel my reservation, and say that someone else would reach out to me to answer my questions. I always have issues with my reservations that are usually outside of the company's control. But this one is totally the company's fault. They didn't solve my issue, and if they dont, I will be cancelling my membership

Horrible app + horrible system + horrible customer service. First off, having to return to the original location is limiting and counterintuitive. App does not give any details - reservation? Drive? How do you unlock a car with your card? Where do you need to pick up and return? This is very confusing and misleading. In the middle of the confusion caused by all of this, the customer service guy threatened me that he would tow the car and charge me if I don't return the car immediately. I had to beg him for one hour to persuade him not to do that. And at the end of the turmoil, I got charged $200 = $72 (day fee) + $50 (late fee) + $72 (mischarged) + tax for what could have been a $10 trip. The biggest frustration was this: The customer service said there is no way for me to complain.

Today was my first time using zipcar and I just have a few complains the car was dirty.. Now I have to take pictures report it etc. That takes a few minutes.. the customer service representative gave me directions and than told me to take pictures and send them on the app which I didn't see than she also told me to go.. i can't even remember because I couldn't here but somewhere that I can send them the receipt when I had clean the car. Which again I know that they reall don't inspect that cars that often but come on it seems like that car had been dirty for a while. But other than that I had a smooth ride and very convenient location to pick up and drop off!!

Since I upgraded this week, the app won't acknowledge my password. I could use the mobile site and log in, but not the app. I even changed the Pw so I could make sure that was the case. Now my account is locked! The mobile site link to the full site isn't a full site! I couldn't get the cost of the rental anywhere.

I can't even log in. Gives blank error messages and then I use a different password and say they can't find the credentials. I've uninstalled this twice now. I need to rent! Why is this not working??

The app has had issues for years and Zipcar just doesn't care to fix them. The date pickers are really hard to work with, the map search can't find anything even exact addresses. The app signs you app if you open it when there's no connection, the list goes on ...

This is the worst company. They take fees upfront and don't follow through on anything

Makes it really easy to book a car and find it afterwards. It gives directions to the spot and the ability to honk the horn right from the app!

"Sorry something went wrong" toast msg when trying to change reservation. Resulted in me calling Zipcar and being told they could not change my reservation without paying in full plus £1.50 charge... but I could cancel it in 30minutes of booking without charge!! Bizarre logic. Policy needs improvment. Zipcar customer for over a year.

This company double charged my membership fee and refuse to corrrct. Very bad business, avoid at all cost

App is great but the service is EXTREMELY expensive - $70+ for only 5 hours? I could rent from Hertz for $50/24 hours. Used once, never again.

Dreadful. Tried to sign up and kept freezing on the card details page. Will keep an eye out if any payments are taken...

hi everyone long story short best prices at 12 midnight, also everyone at 6pm untill 8;30 am, mon 39dollars tue untill thur 51dollars 6untill 8;30 fri .also daily rate and they have flat rate. do homework i learn their trick.

I just signed up for Zipcar, so this review is primarily about the application interface. It worked well except for a few broken buttons and that I couldn't change the address my zipcard was sent to.

Phenomenal service, been a member for 3 years. They're constantly changing and growing! Reserving a car is simple, and as long as you follow the rules you'll have a good time.

I would say " Less price but very worst car maintenance", never got a car from them without calling customer care with some sort of complaints abt car....very very worst maintenance...

They move the cars from different locations. They also cancel ur member unknowingly, prices change unotice. WHO APPROVED THIS APP

How could designers of this app be so dumb that it does not show necessary details for cars e.g. how many people can sit....

Una buena aplicación para rentar un carro lo puede rentar por hora o por día devolverlo en el mismo lugar puedes extender el tiempo si se te pasaste de la de una hora extender del 30 minutos o una hora más

Why can't you recognize my user name or email address? Get your app. up to speed.

Didn't work on my phone at all. Tried to sign in numerous times and it literally does nothing lol. Also, your website sucks.

Useless app won't let you login with correct username and password but have no problem logging in my computer.

Zipcar is fantastic. The best part about it is the one-way trips, that feature needs to be expanded greatly. It is very practical and a life saver when I can get the one-way trips that work for me.