SmartMobile 9
Free App
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About SmartMobile 9
Zafire’s award winning service and repair management software Smart supports best practice business processes and boosts quality, efficiency, and profitability for its customers. Smart is a comprehensive browser-based integrated software suite that has been designed to provide a complete solution for modern repair and service management businesses. All of Smart’s features have been designed by people with in–depth knowledge of the Service, Repair, ERP and CRM industries.
Requirements: This app is an enhancement for use by Zafire’s service and repair management software Smart customers. It will not work with other field management and repair tracking software packages.
Now Smart customers can improve efficiency and communication with their field engineers by giving them the SmartMobile app to use on their phones or tablets. SmartMobile allows a field engineer to:
• View his or her current job list, which will be updated from Smart in virtually real-time. Visual and aural alerts will ensure that engineers always know when details of new jobs have arrived.
• View full details of each job, including site address, contact name and number, product, service level, visit details, and any associated tasks.
• Accept a job and record its progress using intuitive wizard style screens. The information that will be displayed or requested on each screen will be completely configurable using Smart. Examples of typical information that might be included for each job are:
• Date and time that the journey to the job commenced
• Date and time that the engineer arrived on site
• Duration of the journey
• Cause of the problem
• Action to be taken
• Parts required to complete the job
• Additional remarks or information
• Follow up notes
• Whether the job is chargeable
• Date and time that the job was completed
• Once a job is completed, confirmation from the customer that the work has been carried out to their satisfaction, including their name and signature
All details of the actions that have been recorded on SmartMobile will updated in Smart in virtually real-time and can be viewed Incident Management.
Requirements: This app is an enhancement for use by Zafire’s service and repair management software Smart customers. It will not work with other field management and repair tracking software packages.
Now Smart customers can improve efficiency and communication with their field engineers by giving them the SmartMobile app to use on their phones or tablets. SmartMobile allows a field engineer to:
• View his or her current job list, which will be updated from Smart in virtually real-time. Visual and aural alerts will ensure that engineers always know when details of new jobs have arrived.
• View full details of each job, including site address, contact name and number, product, service level, visit details, and any associated tasks.
• Accept a job and record its progress using intuitive wizard style screens. The information that will be displayed or requested on each screen will be completely configurable using Smart. Examples of typical information that might be included for each job are:
• Date and time that the journey to the job commenced
• Date and time that the engineer arrived on site
• Duration of the journey
• Cause of the problem
• Action to be taken
• Parts required to complete the job
• Additional remarks or information
• Follow up notes
• Whether the job is chargeable
• Date and time that the job was completed
• Once a job is completed, confirmation from the customer that the work has been carried out to their satisfaction, including their name and signature
All details of the actions that have been recorded on SmartMobile will updated in Smart in virtually real-time and can be viewed Incident Management.
All Application Badges
Free
downl.
downl.
Android
4.0+
4.0+
Bug
buster
buster
Android app
App History & Updates
What's Changed
- Convert smart-task-date-input to timestamp and save to answers rather than using current time
- When ping fails, add to outbox to send later (for gps)
- Add ability to search for parts from alternate reference (eg. barcode)
- Fix partsused search field returning only 1 part for parts with same product number but different serial
- Fix log off confirmation on back button
- Background geolocation
- Convert smart-task-date-input to timestamp and save to answers rather than using current time
- When ping fails, add to outbox to send later (for gps)
- Add ability to search for parts from alternate reference (eg. barcode)
- Fix partsused search field returning only 1 part for parts with same product number but different serial
- Fix log off confirmation on back button
- Background geolocation
Version update SmartMobile 9 was updated to version 9.0.54
More downloads SmartMobile 9 reached 500 - 1 000 downloads
Version update SmartMobile 9 was updated to version 9.0.42
More downloads SmartMobile 9 reached 100 - 500 downloads
What are users saying about SmartMobile 9
K
by K####:
by K####:
Sick of trying to get on line even with 4G is a joke , it's slow even worse now with smartmobile 9. Loosing files get it sorted please
V
by V####:
by V####:
Absolute cack since update...constantly kicks me out of the system....can no longer ring fone numbers from ya stupid software...please rectify
K
by K####:
by K####:
Leading the line in the service industry. Smart mobile hands power and information to your engineers.
K
by K####:
by K####:
Delivering great and responsive tech to the servicing world.
by H####:
Better than it was,,can now dial out fone numbers from within the app again,,,much more stable,,,,still runs a little slow at times thats on a cutting edge fone.