Vodafone SmartPass UK

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Customer support don't seem to know how to help (no contactless product awareness), smartpass support services never pick up the phone, emails are responded to purely to uphold SLA (nothing meaningful or helpful with first email) and since the withdrawal of the contactless cards, you now have to pay for a replacement NFC SIM Card, which also doesn't work. Makes a great way to save money and not touch it, but that's not the point of the app is it now

After a week of attempts and password resets I still can't sign in. My username and password are correct as I can sign in on the website just not on my device. I tried calling the number it gives but I get cut off after 2 rings. I call Vodafone support and they can't help. They try contacting the support line and even they get cut off. This is after a very long list of issues with Vodafone in general. If you say you have a service it should be provided!

I installed the app on Friday morning (it's now Monday evening)... filled in all my details... got the confirmation email... couldn't wait to try it out... The only problem is that I'm still getting the 'waiting for card' message in my Vodafone wallet so I can't test it...

Hugely unreliable. App keeps logging me out, but it only works when logged in. I was recently sent a new NFC SIM by Vodafone, which is supposed to let me use my phone to make payments without needing an NFC tag stuck on the back, but it doesn't even work in shops where the tag did.

says wrong login details. went to the vodafone shop and they aint got a clue. called vodafone and they also dont have a clue. whats the point in a customer help line or a help desk in a shop if you cant help. ill find a alternative contactless method

I have a samsung s6 edge plus and the nfc tag has stopped working messaged vodafone a few days ago and they haven't bothered messaging back terrible company

I thought this would be a good way to manage my contactless cards. You're supposed to stick and NFC card to the back of your phone. What's the point in having an NFC phone?

Poorly implemented and poorly supported. The reviews say it all! Why have two apps smartpass and wallet? Why do you need both username and password each time the app is launched? Why don't Vodafone staff know anything about supporting the apps? Apple, Google and Samsung will take Vodafone share in this market space.

Why wont it let me add my contactless bank card to the app? Why do I need to have a companion card? Very unprofessional

It worked well on galaxy s5 , but after 2 weeks off trying to get support from Vodafone and constantly being cut off. I got through to be told that vodafone's flagship phone galaxy s7 edge does not yet work with smart pass!!! Trying to get custom support to provide help with both the smart pass and wallet is a joke , nobody seems to know anything about either. My wallet has been broken for 3 weeks and nobody can fix it ! Just been to the wallet also don't work on the s7.

Tried this a couple of times using galaxy s6, various outlets dont pick up NFC signal. So annoying as I had it working some time ago. Can't use with confidence, always make sure you have cash with you!

Useless app but better than the support. The app does not work. I have money stuck in my vodafone wallet which I cannot access. I've contacted support several times, been told that they are aware of a problem and will call me back within the hour. This never happens. Its a great idea but utterly useless.

Tried for 2 weeks now. Un installed 6 times. Umpteen calls to Vodafone and still nothing. I'm beginning to think that the money you preload is just for them to scoop the interest. If only they would do as they promise and sort it, more importantly, contact you instead of ignoring the problem.

The odd hiccup here and there but that's to be expected. Give it a go!!

Works after retrying and retrying, sometimes up to 4 attempts. Consequently, it is only useful on self service tills as on a normal till it is frustrating and embarrassing

Works on every daily shop I am using without problems.... nice to see I can now open SmartPass without going via the Wallet app!

Once upgraded the SIM card to NFC and migrated the card details from the tag to SIM card, you can remove the tag and the payment will be truly from the phone's NFC. There were some glitches during the card migration which took a few days.

Doesn't make clear during sign up that you have to load up cash onto a separate Vodafone account. What a waste of time.

When it looked hopeful that I was able to use my galaxy note 3 (due to changes with their compatibly) I thought great however that is not the case and the CS from the smartpass team was non existent and tried to refer me to Vodafone. So as Android Pay is compatible with both my phone and bank I am now using that instead

Use this all the time. I just wish more places upgraded their machines so I could go cashless and walletless. Using nfc sim so now it's 5*.

Well, i have been trying to set this up for sometime now and i get the error "Google Authentication failed. If problem .............". Called the customer care like 4 times now, but no one seem to understand what the problem is or proffer a solution.

I've used the app alot and It's works everytime I needed it to it does take a while to get it up and running though.

Why are you stopping support for the tag? Really has made this app useless now. Especially with Google pay now

Haha, oh Vodafone. My phone has built in nfc. I'm not going to slap some extra tag thing on the back of it. I might as well use my contactless credit card. Useless, uninstall. EDIT: as per reply from Vodafone below I got a new card. Still didn't work. Called and was told I'd be sent another one as this one had a "glitch" (ha!). Didn't receive one. Few other calls, decided it wasn't worth it and closed account. Totally totally useless.

After a period of inactivity they freeze you balance and keep it while you spend hours trying thier customer service, hoping you give up. DO NOT USE OR DEPOSIT

Great app and very convenient. Only problem is that every time you update the app it makes you login again. Would have given 5 stars otherwise.

Will not install a card with the wallet app despite calling Vodafone approximately 10 times now. Each time the staff say the issue is sorted but the card still fails to install.

Burn this app with fire. Customer support a joke, managed to confuse everything and locked me out of my account AGAIN! EE for me when my contract is up. Shower of s***!

What an absolute waste of phone memory! Do not install

It work great in my Samsung s7 edge prefect working when I fill petrol then pay use this so easily no problem at all

Looks cool people ask how the f*** did you just pay for that haha. Nice one Vodafone :)

It's worth having. But the downside it's call security. It would be nice to have a fingerprint as approval before completely the payment. That's why I'm giving 3*

Account locked, money on account, customer service appalling!!!! Fighting to get access to account, avoid like the plague!!

Had to have a sim change and I was told they no longer do contactless sim. So I guess that's that.

Never had any issues using my phone to pay contactless, easy to set up, even easier to use, just top up and spend!!!

Love the fact it works even when the battery is flat

Too many times it fails to recognise, the correct log in details.

Can't log in can't get thow to voadfone work ok on my s5 for two weeks then stop

Finally got the app working after installing a nfc sim. Works great with no problems