Westerra Credit Union Mobile

Can not use any functions besides checking balances. When you use the decimal point it blanks out the amount. It use to work great. Contacted the VP of Westerra 2 weeks ago and he said it was the first he heard about app not working and he would get it fixed. Still waiting. Everyone call the bank and complain.

Awful app! the photo option doesn't focus and makes it impossible to get a clear image. When depositing an amount in th triple digits ($100 or more) you need to trick the app into letting you input the check amount because the decimal makes all the numbers disappear. FIX this app!!!

Camera does not focus when taking pics of checks for depositing. Then it doesnt accept the check because it cant read it.

Does not focus the check image...garbage!

Works as advertised. Use everyday too keep track of balance and other utilities.

It used to work just fine now it doesn't let me log in at all.

Hardly ever actually works and won't let me log on half the time even though I can easily log in on my computer the same day. It barely reads the handwriting on checks properly and is just a pain to use on general. Would not recommend installing.

Copy and paste doesn't work for acct sign in. If anything that makes it less secure. Please enable paste in the app.

Keeps force closing it was working great but now it says I have to call you guys for some reason. Now I'm really worried I can't call you guys because my calling isn't set up only online banking is set up

After this last update the app doesn't work! I really depend on the ability to deposit checks (or drive 20 miles to the credit union) and now EVERY time I try to deposit a check it crashes the app. Totally useless now!!!!! PLEASE FIX!!!!!

Both the servers and this app are incredibly unreliable. Previously, I haven't been able to log in consistently. Now I can't even get it to advance past the splash screen, even with root permissions. What is going on?

The new "update" now crashes the app every time I try and deposit a check. Incredibly inconvenient. Might as well just switch credit unions.

Works ok, I just wish it had a "user fingerprint to unlock" option like all the other banking apps. Also if you get locked out (3 wrong password attempts) it will just cycle through security questions, you have to call westerra to unlock the app if this happens.

New permissions I cannot agree to. There is no reason for a banking app to need to look at who I called and what I browsed on my phone. Keeping the old version until it stops working then uninstalling and switching banks.

Been trying to get this ridiculous app set up for 3 days now... 1st payment will be late because of this impossible to navigate app...

Horrible crashes all the time after update even worse

Never works!!! Makes me wanna switch Banks

I was able to log in once or twice now with double checking everything I can't log in

The mobile deposit never works, but it is good for checking your balance. Biggest disappointment to me is that it doesn't allow you to click on the transaction so most of the time you can't see who took money out of your account because you can't see the title.... so basically you see that the money isn't there but you don't know where it went.

Other than looking at balance or history the app is useless. Description says make payments but you can't do that.

Only used once so far

Easy to use, small file size. Deposits do not show on the deposits tab. Will give 5 stars once this issue amd those listed below are resolved. Would be nice to manage alerts via the app. Does not support having two apps open at once on Samsung phone. Will not let you paste password. Inconvenient since most people have strong passwords.

This app used to work very well on my android phone. Since the end of July it won't work at all. I have uninstalled and reinstalled multiple times. I also called Westerra to no avail. Luckily it still works well on my iphone, so I can still make mobile deposits. When it is working it is a convenient app.

I can't use this app at all after the update. It tells me there is s system error every time I open it. Work really well before the update, but needs to be fixed now.

Will not let me deposit a check. Westerra needs to correct this. I certainly am not the only dissatisfied customer

It would be nice if the Instant Balance showed Available Balance rather than Current Balance.

Crashes every time

Easy to use, small file size. Deposits do not show on the deposits tab. Will give 5 stars once this issue amd those listed below are resolved. Would be nice to manage alerts via the app. Does not support having two apps open at once on Samsung phone. Will not let you paste password. Inconvenient since most people have strong passwords.

It worked for a long time but now I've tried to reinstall it about 4 times to get it to start working again. Log in window won't even show up! Worked again after the first reinstall but not this time.

Continously gives me an error when I try to open the app. If it does open, I then get an error while entering my us and pw, which I know are correct. Clearly not much thought and development has gone into this.

I haven't been able to log in for weeks now. Tried many times to uninstall and reinstall with no success. So much for convenience... When it worked it was great to do a quick check on my balance.

The app completely stopped functioning for me and would not let me log in.

The app has just stopped working and will not open what so ever and it is very frustrating!

Crashes my phone when I try to open it.

The deposit function only works about 1/3 of the time.

Stopped working please fix

It doesn't let me deposit or transfer money

Its simply not working anymore

Online banking is easier with this App

Keeps force closing it was working great but now it says I have to call you guys for some reason. Now I'm really worried I can't call you guys because my calling isn't set up only online banking is set up