Track My Pension for Android
Can't login - have the mobile app username and PIN from the ePA web portal but just receive an error message
Touch & Go to get it working (see other reviews - eg will not progress from blank title screen). To solve this, try opening the app with the device held in the other orientation (landscape instead of portrait, or vice versa) - oddly, this seems to make it work! Then when I entered my password, it said password was not recognised. But I had saved the password, and the saved version was correct when I tried again! Note that you need to obatin an app password from the website - it is not the same as your password for website access.To answer another query, ePA is the online pension website for your employer (who may call it by a different name). Once the app is running, functionality is useful but limited (eg can view values but not change from one investment to another).
Wont let me log on acts as if password is incorrect so went to epa to change password and this won't work either. I put in secret answer and new password hit submit and then the page refreshes and nothing happens
I used to sign in without any problems. Now I can't
Login error more often than not. Is reasonable on the odd occasion when it actually works.
Said I'd input password wrong too many times, followed instructions for password reset but now just keeps telling me I need to reset even though I've already done it it grrrr.
After 5 attempts to login and showing error 101 it does work finally.
The app won't let me log in despite following the instructions on the website. The support team have been telling me they are waiting for technical support to confirm a solution for weeks now. Useless
"ERROR 101". Given up looking for support and resetting password. seems very clunky.
Shows white main screen with logo, but nothing else: no menu, buttons, nothing. On BlackBerry Priv.
Set a password on the website. App refuses to accept it. Rubbish. Didn't really expect any better given how useless everything else from Tw is.
Buggy, prone to crashes - one to avoid !!!
Was working on HTC, but stopped after the New Year
Loved the flexibility and graphics
Does what it says. Does it without unneccessary phone permissions and provides functionality without fussiness.
Not the apps fault. Please escalate calculation issues to UK Government :-)
Waste of space shows you nothing at all. Why?
Gives me information. Why would this app not have something that's on the site though? Something as simple as comparing current value versus contribution. Not the best user experience either
Would be great if it worked, but most menu options and views don't!
Does what it says. Does it without unneccessary phone permissions and provides functionality without fussiness.
Insufficient instructions on setting up; they don't include info on the prompt that appears on your first login. The login then fails. Rubbish!
For such a basic app the set up was far too complicated and kept crashing
Not very good for easy access
Does what it says. Does it without unneccessary phone permissions and provides functionality without fussiness.
Since the change to needing a pin number I am unable to access the app - keeps getting stuck on pin entry screen
Couldn't close it, kept popping back up. Unusable on nexus 7
Would be good to see historic fund values, not just unit prices.
Just what I need to know.
Galaxy S5
Wish all my pensions had a similar app.
A great app when I could use it on my older device but just upgraded my phone which uses Android 4.4 Kit Kat and now the app is not compatible. Please get the developers onto this quickly!!!
Does what it says. Does it without unneccessary phone permissions and provides functionality without fussiness.
I just installed this on my Nexus 5 and it crashes immediately every time I open it
Force close on open. Uninstalled.
Every comment on here: force closes. Why market something with direct mail that is this broken?
... and has been for some time.
Force close when it opens
Since the change to needing a pin number I am unable to access the app - keeps getting stuck on pin entry screen
Does not work, crashes trying to start. Nothing I can do but delete the app.
by T####:
Switching to a landscape view to achieve graphical representation of the stocks doesn't work. It keep giving the same error message: 'There was an error obtaining data, please try again later'. This is an ongoing problem for at least a year or longer