EZ Receipts

Prompts you to use fingerprint but fails to launch most of the time.

Will not allow me to log in.

I can log into the website without issue, but I can't log into the mobile app. I receive the "your username and password did not match" message even though I have verified they are the same ones I log into the website with. I have called the wage works support number only to be frustrated by people with a language barrier that can't do anything to help with this situation.

EZReceipts and companion ap, MyFlex, are not doing it for me. Like many other reviews on here, I am unable to login. I even went back to the website and changed my password. STILL unable to login. Based on the positive reviews, obviously some people are having a good experience, I thought that I could install this (these) ap(s) to remove a few steps from the claim submission process: take a picture/pdf from the phone, email it to myself, use my laptop email to save the image, submit the claim from the browser-based ap (btw way, tried using the BB ap on the phone - could not attach images - may be a Chrome/Android thing.) Anyway, since I can't login and all of the "try here" links didn't help. This ap is useless.

Same issue as all the rest of the most recent bad reviews. The app doesn't recognize me, but I can log on to the website no problem.

Complete fail. I couldn't login on the mobile app though I am registered on the web portal. Worse than useless because it wasted my time.

The app works well and is convenient. However when it is opened the user name and password boxes are grayed out. The only way to get logged in is to go through the process to reset password. Don't want to have to reset password every time it is used.

Very convenient & does exactly as it is says, helping track your account. Neat & organized. Fingerprint sign in a plus. The app has been improved to make it very simple to submit receipts for payback right from your phone....BIG improvement thank you

I've been using this app for a year it is great when submitting a claim. The response is 2 or 3 days when submitting a photo of receipt. I've had no problems.

You can't paste in secure passwords from a password program...

Challenging to login, even with the correct password and username. I then wanted to submit a photo of a receipt but initially the app only would accept a pdf submission & then I restarted & magically, a different interface popped up that would allow me to take a photo. Inconsistent login and receipt submission processes make this frustrating. Update 8/22/2017: HOWEVER, the app is superior to human help as their personnel quality has deteriorated and you may get someone like the rep I just spoke with who had GREAT DIFFICULTY SPEAKING ENGLISH.

Insurance is such a crock of chit. I submit receipts that are provided to me yet the insurance company denies them because they are missing some minor piece of information that the insurance company dam well knows isn't provided on receipts, yet they still require said information.

Won't open

Pretty stable, had basic info, really like the fingerprint login, but.....please please ppplllleeaassseee allow upload of pdf and other file types besides jpg photos!! I rarely submit receipts, but I often download benefit docs as pdfs on my phone, but can't submit them from the app because it will only allow you to select from photos in the gallery app.

Wage works is the stupidest thing ever! What else would I be using my dang card for at a doctor's office?? Submitting receipts is retarded and I've never had a flex spending account before that required this! Just this stupid company!!

Switched phones and downloaded the app on the new phone, now I can't log in. Very annoying. Tried forgot password, to attempt to fix the problem, even though it's correct since I logged in from my old phone just to be sure, and the stupid thing says I don't exist. The only thing that doesn't exist is ease of use here.

Not linking up to my web acct.

Logging in from a cell phone is a major pain. I understand two phase login, but if it is my phone and my fingerprint why do I need to then go back and forth to the message app to get a one time pin? Also, why is the name not WageWorks FSA or some such. Calling it EZ Receipts is just plain arrogant. With multiple apps on the phone, it is hard to remember each icon. That is why we have a language called English.

I like the easiness of the app. Just take photos of the receipts and attach to the claims. However, one day, I submitted 3 different pay me back claims with 5 photos attached each. Only the first claim went through. The 2 others didn't get photos of receipts attached. I don't know why. I asked Wageworks CS though their Facebook, and the CS couldn't see which claim went through. (I was submitting pay me back claims for my son's braces through CareCredit which incurs monthly payments of $105 per month. I had 3 months worth of receipts to submit.) The CS suggested me to resubmit those 2 claims again, so I submitted the 2nd one next day which went though fine. The 3rd one, I resubmitted through this app on 6/21 but never received the confirmation email about them receiving the claim as of 6/23. I had to submit the last pay me back claim (3rd) again for the 3rd time today. I hope it goes through fine. I really like the app but it is very frustrating to see my pay me back claims not being properly submitted when I get "The claim was submitted" popup after submitting them.

Forgot my password and I'm unable to reset it. I can't even find a contact to reset it.

App almost always freezes. Normally at the point when I need to enter the total amount of claim. Very frustrating. If you could fix this you'd be a 5 star in my book.

It's unfortunate you can't give 0 Stars this app did not work at all. Would not access previously taking photos to submit receipt. Would not access files to upload and attach to submit receipt. Would not do anything really. Unsure why a company would bother to create an app that does not work at all.

I absolutely love this app. It is so convenient. I used to go to the library to fax off my receipts but NOW I can just take a pic and send it with a touch of a button for FREE!! AWESOME. Thanks :)

The app doesn't work. The end.

App does what is sets out to do. Well done.

Log on fields are not responding

Extremely disappointed you can't submit Paymeback claims using the app. Manual PDF on website? Really? At least make an electronic form, with an attachment button for receipt.

I would given this app 5 stars but it wont let me in. Went to reset info and it says my birthday is not legit. I know my birthday and it wont let me continue

Just logged in 10 days ago but now I can't. Can't even reset my password.

Update: 2/14/17- Will not pull up my transactions or any of the required info on my new note 5. How am I supposed to use this app without being able to see account info???? Fix so I can use it! One star until then!! Worked the first time I used it on my Samsung Charge

This app is infuriating. I'm pretty sure I'm doing something wrong when I try to add receipts for existing transactions but I can't figure out what. Or maybe it's fine. I can't tell. I thought they had to be specifically added to the transaction but there doesn't appear to be a way to do that.

The pop-ups, web based, are to large to read what I'm entering wrong. Doesn't give me a window, with a code, to submit to reset my password. Customer service - frustrating that I have to wait to businesses goes to get my questions answered.

After the update, I am not able to log in. It used to be user friendly, simply submit photo receipts for reimbursements but am now unable to even log in! Help!

Ridiculous that WageWorks allows for claims to be submitted for your HSA but not your FSA. If you don't allow transit needs to be purchased at a local grocery store, then you should allow the option for reimbursement. Very unhappy and dissatisfied.

This is crap making me re-register to get the userid and password that I already know.

Security is broken, says it needs to send an sms code but won't do it. Makes the app completely useless

App is so confusing. Submission has been sitting for weeks no explanation.

The previous versions were great and easy to use, but I cannot even login with this new version. I see from the reviews that it's not just me.

Unable to log in. Uninstalling.

I need help to register been trying