Universal Customer

Universal Customer is a translation technology tool for businesses, facilitating multilingual interactions between salespeople and foreign customers who speak different languages.

Universal Customer can help businesses increase the likelihood of successful sales through multilingual cross-selling and improved customer service with foreign customers.

Universal Customer currently provides solutions for Hotels and Shops with content aimed at improving customer satisfaction and optimizing the resources of various establishments.

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- Context -

More and more visitors from foreign countries are coming to Spain who may not speak our language. Some businesses have chosen to hire staff that are natives from foreign countries or that speak foreign languages, but this is a costly solution and customer profiles can be so wide and variable that it may not cover 100% of potential customers.


- Our Solution: Universal Customer -

Universal Customer solves this problem by offering a tool that is designed to facilitate sales and multilingual customer service for businesses that have an influx of customers who speak foreign languages. Universal Customer helps the seller and the customer overcome language barriers to communicate effectively and easily without knowing each other’s language. In turn, customers can explain their needs and questions with ease, and will feel that they are taken care of through a tool that enabled communication.


- Languages -

Spanish
Catalan
English
French
Russian
German
Portuguese
Portuguese (Brazil)
Chinese (Simplified)


- Features -

* Hundreds of phrases with audios by native speakers in 9 languages
* Unique design that facilitates an easy and intuitive multilingual shopping experience
* Topics in commerce cover: initiating and closing the sale, payment procedures, customer service, and more. The goal is to increase sales through cross-selling and a good shopping experience.
* Topics in accommodation/hotel services cover: arrival, departure, explanation of services, hours, information, health problems, transportation, and others. The goal is to increase customer loyalty and also be able to offer the best amenities and therefore increase spending in the lodging facilities.

The translation technology platform used by Universal Customer has been implemented in the area of health services for several years (known as UniversalDoctor Speaker) and has proved to be very user-friendly, valuable and reliable. The design of Universal Customer is therefore well tested and adaptable to various situations.

Universal Customer aims to provide a successful shopping experience for both the shop and the shopper.