Asante SmartHome

I wrote this company about the permissions needed to run the app in last update. Because of these permissions for security I could not have the app my phone. Not only did the company respond quickly the kept me apprised of what there development team was doing to fix the issue. Now today with this most current update they did exactly what they said they were going to do and reduced the permissions. Great job and thank you the amazing customer service!

Couldn't get passed the "Upgrade Now" prompt after installing the app. It kept crashing, and there's no option to skip the upgrade. I contacted customer service via email and received a quick response. My Asante unit had very old firmware, and the Android version of the app will when trying to update it. The solution from Asante was to use an iPhone to access my account and run the upgrade. This worked an my Android phone can now connect to the unit. Customer service can also run the upgrade for you if you don't have access to an iPhone.

Can't get past the upgrade home extender screen, No cancel button. Can't even get setup, only stuck in app crash cycle with the update home extender screen

Keeps wanting to upgrade but crashes.

Doesn't work when needed.Connecting issue always.

Great when it works. Barely ever works. New upgrade is worse than prior which was relatively reliable.

Constant connection issues. APP constantly locks up. Now the new version is worse. With every move made it searches for devices, checks device software......horrible. I wish I hadn't installed them. I have two cameras for a 4 car garage and this sytem is just far too slow and isn't worth the trouble. I'm constantly on with Customer support with very little in a way of a better design.

App worked 'OK" for about 2 weeks. Now can't get app to connect. Locks up and won't connect to explorer. Will give it some more time to improve before returning to Amazon. Not having a working app makes this device worthless...

This app is a POS. Devs need to learn how to code. Never works when you need it to, or ever for that matter.

Constant connectivity problems....works one minute down the next. Tech support is not helpful. A major upgrade is needed that actually works!!!!

Constantly disconnects. Security products need to be reliable.

It crashes all the time. Reset does not , correct the problem, of lost connectivity.

It works half the time. I have great wifi connection but the app has issues connecting

Ever since last update, ago shows that garage door is open when it's closed and closed when it's open

I'm happy with it. I hated not remembering if I closed my garage door or not and this fixed that issue 100%

Rating is for the overall garage door system. Works perfect with my 25 year old Genie opener. There are no windows in the garage, so it gets pitch black even during the day. But the night vision mode gives me a perfect image of what is happening inside the garage. Opener function works terrific, especially if paired with a smart for bell.

For some reason app stop showing the camera.. I have connected asante. I wonder if there server is down??

I get a continuous stream of notifications even though they are all turned off

Garage door open / close

UPDATE: 8/30/16 New version is way better on Android now, video loads quickly and interface is much more responsive. ORIGINAL REVIEW: App crashes and is unstable, claims google location services need to be on even though they are. Video feed takes forever to load. iPhone app seems to be considerably better. It eventually works but leaves a lot to be desired. UPDATE: denying the app location permission seems to make it more stable but it still takes a few seconds to load sometimes

I purchased the asante sprinkler controller because I bought a house with underground sprinklers. It is easy to install and 100 times easier to program sprinkler times. I also love that I can set my water to the minimum and if it is really hot for a couple of days add extra water from my phone even when out of town. Changing or adjusting the sprinkler heads? No need to fight a running sprinkler or run back and forth to the garage. Turn em on and off with the phone.

I have an android phone. Device works more reliably on iPhone. I get disconnected a lot.

Lagged at first, but after installing update, works great. Love it

Worked fine before but got a LG G5 and it freezes when connecting to the actual camera/control unit. I don't get why they don't have fixes for this sooner ...

Not working on my note 5. Freezes and does not connect frequently

App is kind of slow. Not very reliable either.

Works great

App always crashes when selecting my garage door

Won't let me get past "enable location services" even though the service is enabled. Shouldn't need location for a sprinkler system anyway now I will have to reinstall old sprinkler systems and return to home depot.

App design is okay. Had to re-boot phone after enabling location services for app to actually recognize that I had enabled them. Why location service is required is beyond my understanding. App crashes about every other time I open it. Opens successfully on 2nd try but I have to login all over again. Love the garage door opener/camera/monitor, but the app isn't great. I might consider other system components if they get the app working smoothly.

Yet it keeps prompting me to turn it on. Worked fine until recent update. Why does it even need my location? Samsung Galaxy S4. Android v4.4.2.

I can only connect to the home maybe 1 out of 15 times I try. I have master reset the system multiple times and reprogrammed multiple times just to get the same crap.

You have to purchase the hardware for this. I have the garage door camera. It allows me to see my garage and open/close the doors. It does wonders. Works great.