Trax Play

I got the Trax today and installed the App. It crashes on startup ... This is crazy!

Geo fencing feature crashes app every time I try to create. That's a very important feature when you're trying to track a child with Autism who wanders!!!

This company is a crook! They charged me $200 for 2 years. The tracker stopped working in 6 months. They won't replace it because the silicone usb door fell off and they claim that voids the warranty. They have stolen my money. Don't use them!!!!!!

App won't start without giving complete access to phone. It should need access to take videos, make calls, or know who my contacts are.

Newest patch seems to have solved our login problems so now it is working fine. Good for making sure kids get to school, friends houses, and home. My only request would be able to update the tracker location on demand.

After latest update the app will always crash upon launch. Nexus 6P Android 7.1.1

App keeps crashing/stop working can not log it. Samsung edge 6......very frustrating

Innovative app? what?? The Android app doesn’t support landscape, crashes a lot, the menu button is not shown permanently, I can’t switch between several map view options, and so on (tickets are opened). This is not innovative, this is miserable and awkward!!! Are you aware of the concept of software testing?

UPDATE....as of recent updates and what seems to be a better broadband connection in the NYC area...the device and app are rock solid. The updates have also prolonged battery life by at least 50%. I may get another.... .................................. My TRAX PLAY app crashed today. As described by others, it will start up and then immediately crash after trying to sync. After uninstalling the app and then installing again, the app works again. I have been using the TRAX device and the app for 6 months now in the NYC area (mainly Queens and the Bronx). I find the device and app are as good as the network that it uses. Currently in my area it uses the older AT&T broadband network. Not the best network at this point and the majority of the time it works fine (90%). The 10% that it has trouble getting a good signal is very annoying. I switched my cellphone from AT&T to Verizon for their better broadband signal strength so I'm pretty sure its the network and not the device. My one suggestion for TRAX is to make the battery life longer. It lasts for about 8 hours (when the update frequency is set to 1min) . I would like it to last 12+ hours given that some kids, in the city, commute 2 hours a day to school and also have after school activities. I wouldn't mind a larger form factor if it meant longer battery life. As for other devices, I haven't found one yet that is better overall....BUT I am always looking....

Cannot use since December update. Will crash upon launch. Update: needs to be uninstalled and reinstalled to work after the defective upgrade. Not sure what the update was supposed to fix as creating geofences or opening augmented reality still crash the app on Nougat 7.0. This developer's bug resolution time is disappointingly slow.

Not consistent and battery runs out fast. I would not recommend.

My device failed updating location and had to return it to get replacement. Second device failed too. I am looking for another company that is has better gps trackers

Paid a good $ for the device +subscription, and app is very unstable on Nexus 6P with current Android 7.0. Crashes frequently and EVERY time I try to open augmented reality tracking (sounds like others have same issue). You need to fix these bugs fast or return and abandon product for another is coming soon!

With this product I feel safer when my kids are play/running around. Now if I suddenly can not see them I can quickly check traxplay and I know their location.

The ap crashes often and even when it does work, the gps has very poor accuracy. It is basically worthless.

I have been very pleased with this app. Being in software development, all applications all going to have a few bugs. They are minimal and support is great. I have recommended this package to many friends.

The tracker itself is pretty neat, but the app is buggy and crashes a lot. Geofence alerts don't work at all!

Error code -505 multiple times. Now I cannot log into my account from the app version I have on my phone. Something about unknown server error. Annoying.

Doesn't work part of the time. Or if you manage to sign into your account after several tries you don't get the actual location of the GPS device. I was signed into 2 Android devices and had two different locations for the GPS tag. Neither location was correct. I want my money back.

This worked ok for 1 week. Tracking device shows my daughter is at home but she's really 2 miles away at school. Tried uninstalling and re-installing app. Device still won't work and has no way to reset it. I'll be requesting a refund!

A few days ago, I could enter the ID and pin then the app would ask me for activation. Going back, I bought activation and was emailed my code but now the app errors out after entering the ID and pin. Tried reinstalling app with no luck. Even made sure device was on just in case. Wish plans were monthly instead of at six months so I wasn't robbed of $54 for the plan and $99 for this paperweight. I would email for help but the last two I sent about my device not showing up on my account were never answered.

This was working perfectly when I first got it 6 months ago. After the last update it is next to useless. Battery goes flat in a matter of hours, regularly get the error message " cant connect to server" . Wont accept my password 1 out of 5 times. Had to update my phone as my Samsung Galaxy 3 won't run the new app . Not a fan of this any more and can't recommend this product now.

Error code -505 multiple times. Now I cannot log into my account from the app version I have on my phone. Something about unknown server error. Annoying.

Do not get this product or app, they don't EVER work... Currently filing lawsuit against company.

Not reliable keeps looseing gps signal frequently .will.never recomend this product not unless they fix this.update 10 22 still not reliable frequent signal lost and lately have problem connecting to server definitely dont buy this product so not worth it

Tried to do the sms so i could track phone to phone and it never sent it and you can't resend it can do anything with it Note 4

PLUS: geofence is great, good accuracy, great tracking, instant notifications on mobile phone, continuous location updates, great features, fast recharge. MINUS: problem with synchronizing and reconnecting to GPS after being in an area without GPS connection (sometimes gets stuck on last available/known position and it needs manual restart and waiting for a new connection for quite some time). A problem when you're not with/near the kid you're trying to track (therefore not 100% reliable - not even close).

I had to get this app to use my tracking device but why does it need my location and the ability to use my camera for pictures and videos?!? Not cool at all.

Not reliable keeps looseing gps signal frequently .will.never recomend this product not unless they fix this.

I use for my trax unit to track my little one. I love the geo fences so I know when ever she leaves the house or gets to school. I even use it when I'm at the part to alert me if she wonders too far. Any problems I've had have been resolved quickly by email.

It look awesome.

Some indicate having issues but on my end all been working flawless.

Do not get this product or app, they don't EVER work... Currently filing lawsuit against company.

Upgraded app today and stops on launch. HTC One Android 4.4.3

Is there no way to refresh the tracker manually? I haven't been able to connect the device and it says it's still in China when I'm in the States, so I was thinking having this feature would be helpful to have. .it also seemed to only work for a short while before the gps/app stopped getting signal updates despite the unit being in motion; overall seems really buggy :( Tracker stopped loading at all when I last opened the app and when I tried logging out then back in, it told me I couldn't @_@...what???

I got the Trax today and installed the App. It crashes on startup ... This is crazy!

Gb007

Its a good app. I have been trying it since yesterday. some of the problem so far is that the app does not close if you press the home button it keeps running in the background and is a massive drain on battery. Update 3/july/14 new trax has arrived charged up an on for the last 2 days. Still not detected by app.....

Unlike most of the reviews on here where people are using it to track other mobile users, I'm actually using it with my trax , it does work but needs stability improvements , caching of maps within radius, and too follow the trax tracker as you walk, augmented reality needs to be more accurate, also issues with device turning on itself and not tracking sometimes , that said for the money its the best dog tracker out there by far and worth the money ,just remember it will only get better in the future .

I can't use the gps tracker bcs the app locks up and closes. Happens on: Samsung S5; Samsung S3; Samsung Tab 4 and an Asus TF301. I can't even look to see what my unit #s are. Unimpressed.