Employee Complaints

A complaint which appears simple or trivial to you may be very serious to the person making it. So the way in which it is handled becomes critical. Get it wrong and you can cause resentment and demotivation, and the problem may grow out of all proportion.

Get it right and you have a better result with improved teamwork.

This app will help you to:
- cope with someone who is upset or angry
- get to the heart of the problem
- gain the employee's co-operation
- move through to appropriate action
- avoid taking on unnecessary work.


Full explanations plus two demonstrations with commentary - from typical work situations - show how you can be sure of dealing with just about anything that comes at you.The skills have been proven in a range of industries.

The skills in this app, instantly available on your smartphone,are vital for the listening part of your communications.

To try another app from this family for free, look for "Giving Recognition". Giving Recognition is a fully functional app that you can try before buying this one. This app is one of four which can be purchased separately. You can save money by purchasing them together, for just £3, under the title Practical Leadership Skills. See "More from Developer" on this page.