Trainline - UK Times & Tickets

Could have been good. But there isn't a obvious way to find the next train, from now, when you've previously set a date /time for another journey. Contact is only via Twitter or phone call, or email. Uninstalled (luckily there are better options in London suitable for commuters.

Good app using it all the times. Only issues is the tickets options. Most of the time I cannot have a e-ticket and the only option available is picking it up at the station. So despite using an app to make easier the travelling you may end up in a queue the next morning to pick it up at the machine, especially if you just book the day before. Why cannot be extended the e-ticket options to the majority of trains in Uk?

So I'm not sure how common this issue is but every time I refresh the purchased tickets section, the departure time of every train goes back a minute. This doesn't correlate with actual departure time and only resets if you close and reopen the app. Apart from this, it's an easy to use app but I will be switching to something else until the issue gets fixed.

Easier but not cheaper than booking with national rail. Does not have options for bicycles, disabled access etc. When you refresh your purchased ticket it sets the departure time one minute earlier each time you check it so that departure time shown is no longer the train you actually booked.

Have been most delighted with this app for several years now as it was giving the options to see the live trains as well as to plan a journey and buy tickets in advance. However, I woke up this morning to see that the live train option does not work!!! It shows the route, the stops along the route but does not indicate where the train currently is located. For me this app now becomes totally useless. Please correct this and I am willing to give you full High5. I am on Samsung G S4. Thanks.

I came away (and stayed away) from the trainline a few years ago due to poor interface and a screwed up journey on a previous phone. Pleasantly surprised that it's all back up to speed now. Can't complain. Yet..

The worst app I have ever used. The ticket never appears. I've tried this app in emergencies when I haven't had any money on me and I've bought the ticket but it never downloads. And the customer service it atrocious. They couldn't do anything to help! Do not download this app. It's a waste of your time.

Most useful app for train travel at a time when I need to book tickets frequently. Would be even better if it were possible to select cheapest prices first. Not sure why it states "cheapest available", only to scroll down and to find the journey listed at an event cheaper price.

Love this app! Would be so lost without it! Really helps me to organise my travelling, VERY up to date & the prices are so decent! Would recommend to everyone and their mama! Actually, that's a good point it's so easy to use that I'm sure anyone can navigate around it!

Just saved £17 on this app. Virgin charged me £36 for brum airport to Oxford, lady said it was cheapest ticket. Thought it was steep then saw same ticket was £19 on train line. Got refund from not very happy woman at Virgin and bought ticket through app, simples! Brandon's lot are a bunch of money grabbing thieves when it comes to trains! Can't wait for Corbs to nationalise them!

Filter train tickets only by 15min?! Seriously? Once filter value is changed there is no way to change to "now". Do you know that trains departs in radom timw not each quoter of an hour?

Great app, has everything you need! Only problem I have is that it shows your the wrong station rarely, be vigilant and double check before a journey.

You app is broken I can't search for any train times let along buy a ticket without running in to an oops error everytime have to use the chitin railways app now to buy tickets

It's a pity the popups detract from its usefulness: "No Internet" overlays the search button when not logged into public WiFi; Busybot displays over the arrival time - move it below or allow it to be disabled; "what's new" displays on every update - convention is to display this info in Play store, please I've not found it useful in the past year.

No complaints. Easy to buy and manage bookings and fairly straightforward. Could use a little more support in the sense of when you make a mistake (buy a single when you wanted a return) but does the job

Good little app. Haven't had any complaints about it so far. I like the love train time functions especially for informing me of any delays etc

I use this app regularly as it is quick and easy to buy tickets compared to other options. It would be better if included Local Authority Concessions though (eg in West Yorkshire 16-18 year olds get half price LACON tickets), and maybe even an option for season tickets in the future.

So easy and intuitive, a fantastic app I particularly like the mobile ticket feature. I am partially sighted so struggle with ticket machines. This facility is a godsend.

Great App. Easy to use & purchase tickets. There isn't a ticket office or machine at my local station so this is perfect for making sure i have a ticket.

Great app so far. Few small bugs with departure times in purchased ticket section. Easier than National rail in my opinion but not any cheaper.

Fantastic! This is a great app. Works much, much better than the National Rail's own one, and rather than making want to tear out my eyeballs, it has a nice, material design. £0.25 booking charge is well worth it (and especially with mobile tickets!). One feature request: save tickets at the payment stage to consider buying later?

An absolute wonder for those of us with travel anxiety. I love to be able to export my travel info to my calender, but other than that it's great

The latest update is a disaster. The merged live trains and search means it's much harder to quickly and easily see live trains. Uninstalling.

Always happy with the speed and detailed info this app has. One of the best apps, saving me time to queue uo to buy tickets, I can buy them whilst walking to the platform! :)

At first I thought the app was pointless but... it's actually handy and efficient Worth the free download for sure!

It's a scam. Do not purchase tickets here but use the website-> much cheaper!

Its good but needs to be better. Love the e ticket functionality and very fast and easy. However, the "trains you can also use" function is poor. Doesn't align to match reality. I've been stood for 5+mins many times trying to work out which train is allowed and quite often the trains on the app aren't available in reality. I end up having to use this app AND the National Rail app.

I do rather like this App. My biggest complaint would be poor management of cancelled or already collected tickets.

Where do I start? I 'activated' my return ticket, which was an open return and when I got to the day of travel it had already 'expired'. That was only the start of my problems. Having held for customer services (almost 10 mins) there were clear communication difficulties as the Customer Service Agent was based in India. They then told me that there was nothing that could be done and I had to buy another ticket. I asked to speak to a manager, another 10 mins later I spoke to a 'jobs-worth' that said that it stated in the Terms & Conditions etc etc etc. I know that I made a mistake by activating the ticket but there was no allowance for this. He just said "under the Terms & Conditions" .... I had to buy another ticket when I thought that I was activating the correct one! I would suggest that you never use this company due to their abhorrent T&C's, poor customer service, lack of communication and total disregard of my situation. I fully expect a response at the end of this to say "We are sorry that you experienced...." but the damage is done and I will never use them again. Ridiculous policies and out-sourcing Customer Service to India has clearly shown that cutting costs and putting 'policy' before customers needs, clearly doesn't work. I will always book direct with the rail company now.

Cant see what everyone is complaining about, great app that keeps as much offline as possible (codes times ect.) Great app

One of the best travel apps I have ever used. Very well designed - clear, easy to navigate and a perfect balance of simplicity and relevant information. Customer service is also fantastic. Would definitely recommend this app to any train users!

Awful customer service, awful app. I tried to make a booking which errored out, and told me 'trainline mothership could not be reached', i then booked at the station, only to realise once i got onto the train that the booking had gone through. I cancelled immediately and was charged £10 for their mistake. I have complained and am being told it was my fault. Awful product

The app needs updating as in the purchased tickets section your train departure time reduce by 1 minutes every time you check your tickets, please rectify this problem asap.

This app is terrible. I can't book train tickets in advance. If doesnt show the option of choosing a date or time.. It only shows trips for that day.. Regret downloading it

Sometimes it's completely updated and telling me exactly where we are after the journey started. Love it when I open the app and it shows which platform our train is at, which is a great head start but I wish it would do that on every journey.

Great app. Please add the option to export any trip details to my Google Calendar directly from the app.

The universal search universally doesn't work. I cannot choose other stations than the ones I had put in before the update.

I only use this app to get the same train back and forth from coventry to Leamington but it's deffinitely mad sit a lot easier, not having to wait at the ticket stalls is a bonus

Great app. Quick and easy to search & order. However Mobile tickets dont show seating. Only shows in the preview and not the itinerary.

It works well.You dont have to queue for a ticket if available for download,so its easy, but you do have to pay a crdit card fee and a handling fee if you do so,but they have to make their money somehow.