The Laundry App - Mumbai

It's been more than 3 months since I started using the service. No doubt their service is awesome. No complaint as such. Sometimes their jockey comes late, but its a startup so bear this pain for sometime. Over and above, they are giving pickup and delivery service at your doorstep at a very affordable price. I regularly use "wash fold and iron" @ 380+15% tax for 15 clothes. It means 30 per cloth. As per my knowledge, they are most affordable, cheap and excellent service provider. Good job and all the best.

While picking up, their pick up man said that they will discount my billing amount and while delivering they said I will have to pay full amount. Plus, my delivery time was 5-7 pm. Their customer care kept calling me since, 3pm that my clothes will be delivered by 5pm. @5pm they called again, saying they will take an hour more. And finally they delivered at 9.45pm. horrible. Hopeless. Although the clothes were delivered crisp and well washed.

Prices are not mentioned..no way to contact customer service..I booked a slot of11-1 pm and for the past three days they have been calling me at 8 pm. They called twice to pick up my laundry when I had already explained that I am not home at that time. Next time they called to ask for money because apparently they had already done and dropped my laundry off..lol!!

The pick up and drop off services are not in the time slots provided. Initially the app and services were useful and on time, but now they are just part of the lot. No contact number is provided for the person responsible to collect or drop your clothes.

Dear "The Laundry App" I have been using your service for the past 8 months, This time also i gave my clothes for laundry for special wash, but they don't wash it properly and this has happened many times. I called on your customer care number and launched a complained that they do not wash it properly, what they do is that they pack it and send it back. when i complained they said send it for rewash, we are not that free that we would send it for rewash every time, we don't have time thats why we send it to you, I would request you to kindly improve your service as it really needs to be improved big time , i am just pissed off, what you people are doing is fooling people around because you pack it nicely but don't wash it at all..

False assurances to customers. I have initially been very happy with their services but for past 3 times they have been giving delivering the clothes on their whims and fansies.. Not appreciating it at all!!

I had moved to Mumbai a year back. I have been using their services from then. They have reduced my trouble searching a maid for laundry. Their services are economically priced especially for large washload.

Was good till the time they worked... Have not received one of the shirts in my order 2093 yet, it was a green and black shirt... Your lostandfound email address does not exist, the contact us on website does not work and here I'm waiting for the shirt that your jockey assured will be delivered in 1-2 days... The clothes were delivered on 6th march, it is 13th march now!

Not able to enter... didn't receive any otp.. pathetic experience..

It does not generate OTP and gives error as we are unable to generate OTP.

Like their service, but the app is horrible. I am unable to place orders since the past 1 month, but request pickup page just doesn't load. Dont feel like going back to them.

Am not able to place an order through the app even though I have installed the app. Initially it was working well but after sometime it isn't. I have installed the latest updates also. Inspite of that it's not working.

While signing up, otp never comes.. god knows whats happening. Fix it plz the latest update. Please fix the issue..Maybe then i will think of ordering.

Hi team , Please change UI , sign up with Facebook and mobile their is no meaning , add login options , when I sign up with Facebook why I should put all details , please think also app UX.

App does not work on my Nexus 6P

Worst app i ever seen.. dont deliver timely..

Unbelievable service! Amazing wash quality..keep up the good job

Very good service at reasonable price

Excellent service, through professionals, energetic team.

Is it fake?

The service is good and ever improving.

I had scheduled a pickup for Wednesday. The lady keeps on calling daily and informs that their jockey will be there by a specific time. It has been 5 times since I have re ordered and rescheduled but every time they'll lie blatantly. I am their regular customer. If they do this to a returning customer I wonder what are they up to for new ones.

I have been using them since last 3 months. Service is very good and all the staff is very helpful. They take full care to follow my instructions and clothes are returned in time. Quality of washing and ironing is also very good. I cannot wait for them to start their dry clean service as well !

Had been a regular customer since last 3 months. Pretty comfortable usage and neat work for normal laundry. Though cloth colours started fading away without reasonable explanation about how they are washing the clothes. And when I had received a torn cloth they were ready to alter it, though indicating that it was torn previously. Thus I uninstalled.

Love this online laundry can't belive they are more affordable then other local Dhobi also quality is like higher brands,LOVE their concept of daily special wash; these guys are very nice they call before pick up call before delivery and plus these ppl are honest if anything goes wrong, they help to an extend which no other laundry does.their special wash is amazing love their packing my dressing cupboard looks lovely now thanks laundry app. Will vote more for special wash five star.

I had booked a pickup with this app to collect the clothes but nobody came at the mentioned time frame. I cancelled all my appointments and kept waiting for them. When made a call tgey arrogantly told me that they already had a lot of pickups dor tge day hence couldn't make up. They did not even appologise or inform me in prior so that I could make up with my other appointments.

On time pickup and on time delivery! Excellent service and very accommodating staff. I would recommend it to everyone.

Nice way to get laundry done.

I liked the service. It's worth.

Worst app !!!

I have used many laundry apps. But the finish delivery and quality these guys provide, i think I will say this out loud..to other laundry services.."Guys search for another career"

I guess this was a one time incident but this is what happened. The app mentions "approx 12-15 clothes". But as per your agent, it means maximum 15 clothes. Please write "Maximum 15 clothes" to stop confusing your customers. The pickup person refused to take more than 15 clothes. I thought I was paying for the bag, irrespective of the number of clothes. But that's just falsehood. That makes this app just similar to any other laundry app. Still giving 3 stars . Will increase laterbased on future experiences.

Pricing increase by anything nonsense logic...pricing increase by by almost 300% .... we admit service is good but this not the way to increase the prices by any logic ... disappointed .... I had give refrence to many peoples of the service BT price are very high better to use any other service

I tried their service on my friend's recommendation. The service they provide is the quality which you get in Europe or America. Àmazing service at really affordable pricing. Keep it up guys. I would recommend everyone to use it.

i give my branded clothes only for dry cleaning to laundry outside but after seeing comments i took a chance to see how true it is.i must say laundry app u team deserve more tgan five rating superb service perfect washing ironing and amazing packing. best part is the washing is like dry cleaning plus so affordable that all my daily colthes and branded are given to these coz getting best waahing ironing delivered at home at a very affordable price it still lower than pur local laundry shops .thanks to laundr

Nice app, reasonable price and great service!!! Very nice app. Usability of the app is great. Washing, ironing, packaging and door to door pick up and delivery service is great by The Laundry App . Also the price is quite resonable. Keep it up...

Very reasonably priced. Very convenient & prompt as they pickup and deliver as per the time slot assigned to you. Excellent service. Very polite and courteous staff.

Excellent service laundry and next day delivery 24 hrs.

Fast and prompt service and good washing and ironing!

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