GettingOut

Then when trying to send a message it keeps saying "system error". Then when I get messages...I can't see them and my husband thinks that I'm ignoring him but I have to explain to him that telmate/getting out is experiencing technical difficulties and it's costing me money. Logging in...haha always invalid, I keep funds on the acct and it says "no acct available" But the flip side to it...when the system works properly...I love it

I did the sign up process, deposited funds, then went to log in and start messaging but it tells me on the website as well as on the app that my username/password in incorrect when i know for a fact that theyre being typed correctly... So basically i was just ripped off. Trying to talk to someone in prison and i get ripped off instead as if things arent hard enough. Smfh

Don't inform me of visits, schedule, won't let me look up new inmates! Refuses to allow me to accept the "terms & conditions so most of the time I can't even log in

Lll Stupid I can't login with phone number or my existing password.

Doesn't even let me log in with ph # and pin!!! False advertisement!!!

Its crap. It won't even let me login in!

It will not even let me login in what go is a app if you can't ligin

Its nice being able to email my loved ones. For the most part telemate's customer service isn't bad

Its great my man in Ky I use it daily..

Expensive, but thankful for the option..

No way to in. Why would they do that?

Can't change profile pic

It sucks

Happy for the technology makes things much easier

I wish Access Corrections had an app. But this one is really great for getting ahold of my son. There's email and their phones calls on it. I can add money to his account. And I can add money to my phone and to my husband's phone. I don't think it's a rip-off I think it's a good app. I do think that it's ridiculously expensive to have a loved one in prison but that doesn't really have anything to do with this app. I haven't had any problems with it for the last 2 years. I haven't had anybody rip me off.

I have been using the app for about 2 month's now September 2016. I use the app for daily emails only. I have not made a deposit yet. I have noticed that Telmate will sometimes delay my messages. But this has nothing to do with the app. Works and is a great way to keep in touch with our loved ones.

Lock this app away. Everyday there is one problem or another. Asking for you to call customer service. Then charge you another fee because their app doesn't work properly. THIEVES! Customer service to this company means there is someone who answers the phone. But there should be, we are paying for it! Shameful.

Complete garbage. I used to use it and it never needed a login you could just deposit funds. A few months down the road and the only way to deposit funds is to have a login. However there is no way to make a login name or phone number so it gets you nowhere and there is no other options on the page. Telmate is a rip-off to begin with, but now it doesn't even let me do a transaction. Worst ever customer service and that's assuming that you even get through which is rare. -5 star rating.

Does not allow you to login. Says username/password invalid. I log in everyday multiple times a day to the website to communicate with my brother without any issues. The app is a complete waste of space.

How can I know my username and if you don't give an option to get one. Hackers and thieves operate this app. First time I saw this app it new me and wanted to send money to people I don't know.

Don't waste your time, this app SUCKS!! Try to deposit money, it keeps loading and loading, and then comes back and says authorization failed, please sign in....what the hell, I am signed in...less than one star I give

This app sucks I still have to go to my browser and go use the website to do everything except for adding money. I'm taking up space for an app to basically add money when I can do that from web

This app doesn't give you a lot of choices and it takes up too much of my data and runs my battery down. Also the gallery has been coming forever, we depend on these apps to be able to communicate with our loved ones. I understand there in jail but really this is like a punishment wow. You can't even get to the visits. I don't know if I've had visits scheduled our not no way to check them. You really need to fix these problems. After all we're paying for this. C. Trujillo

I can't send messages. It always says unable to send message. I have enough funds but still nothing. Always have to open up the internet to send a message. Please fix. Thanks.

It downloaded real quick only for it to get to the login screen that says my number/password is invalid. Even though I use it through my web browser everyday and I know my info is correct.

Dont bother asking for a refund only out to rip you off! Customer service was a joke ...

This app needs a serious update or something. I'm sending messages and it's taking the money but not showing up in my conversation. I'm pretty sure if I call customer service they are going to make up some excuse and not truly fix the problem. I can't wait to be done with this app, and using the online version doesn't help either.

Just another way for Telmate to try to extort more money from us by using our loved ones who are incarcerated. Funny prisons are full of people like that. The apps never work.

They want to give you a calling card instead of a refund. This is B/S

This is ridiculous you cannot get into to any of the information that you're supposed to be able to do I can't get an interview with my sister I visit with my sister I can't talk to her on the phone I have not deleted anything that I am not supposed to delete from my phone and they keep asking me for a 10 digit code that I've never even had to have a 10-digit code for I can't talk to a human being on the telephone it is ridiculous it's something needs to be done about this ridiculous machine

Won't let me log on .... Do u want my f-ing e mail address to log on, or my phone #? Says in invalid password/log on? Which is it? Where is the help button?

There is NOTHING wrong with this app...FYI to anyone who thinks they're being "robbed" when they send a msg and it gets ghosted...folks pls BE CAREFUL how you word your msgs because the msg will get flagged and sent for review and it may take WEEKS for it to be approved/denied. The best thing to do is misspell certain "flagged" words *set up---sett up *blood pressure---bl0od(use a zero) or *break--bre@k... the system automatically flags msgs that "may" be gangrelated even if that wasn't your intention.

It's sometimes very hard to navigate get to respond I end up calling customer service which could take an hour to get through on

This app WILL NOT notify us of new messages no matter what we do both on iOS and Android :( but Thank you for letting me communicate with my son far better than county! And I love there are no fees :)

I'm so thankful there are monopolies like Telmate to capitalize on the less fortunate. I wonder what politician these peeps had to grease to create such a scam

This APP is really awsome. It serves as a fast& easy way to stay in contact and send money or food to friends or family that have been incarcerated.

Won't even let me log in. Tells me my login info is wrong. It's the same info I use to log in on the web. It's garbage. Upgrade it and let people log in.

I got a new phone and was Unable to login and no option to retrieve lost username or password

The website is easier to navigate. This one wouldn't even let me login and I can't find a way to figure out why. I just use the website

Does not let you log in. Keep saying user name an password is wrong when it is right