Telephone Sales

Your essential guide to Telephone Sales from Bigrock People Performance Solutions.

Telephone Sales is essential to the success of many organisations. For the vast majority of companies and businesses, unless they are able to continually sell their products and services to clients and customers they will fail. Essentially sales is the ability to help customers and clients make a purchasing decision, by demonstrating to them that your products or services meet their needs and wants.

Telephone Sales professionals typically work as part of a sales team. They contact customers directly by telephone to make sales, or support field sales representatives or telesales colleagues by setting up appointments or qualifying prospects. An effective Telephone Sales representative creates additional sales and renewals, often generating referrals in the process. They do this by creating strong customer relationships and by focusing on customers’ wants and needs, rather than using high-pressure sales techniques.

The Telephone Sales App takes you through every aspect of a consultative needs-based Telephone Sales. Some of the items it covers are;
- The purpose and role of a telephone sales professional.
- What to think about when trying to understand customers.
- Why delivering an excellent customer experience is so important.
- How to prepare thoroughly for any telephone sales call.
- The importance of collecting and storing accurate customer records.
- The importance of a clear and concise value proposition.
- A structure for success in telephony sales.
- The consultative telephone sales process of engaging, eliciting and executing to ensure you understand your customer and provide solutions that meet their needs.
- Closing and asking for the business, as well as seeking out referrals.
- How to use your voice and best practice communication techniques for the telephone.
- How mindset can be the difference between failing or succeeding
- Seeing barriers to success as bumps in the road that are surmountable.
- Being brilliant always
- Having a good strategy you can implement effectively.

Features include:
- Top Tips – Refresh your memory on top tips and techniques from across the App.
- Call Checklist – Use the Call Checklist to ensure you are approaching your calls consistently and achieving your goals.
- History – Look back at past Call Checklists to track your progress.

With top content from leading business coaches, the Telephone Sales App is the ultimate guide for Telephone Sales professionals who are looking to develop their knowledge & skills.

“Every sale has 5 basic ingredients: need, money, motivation, desire and trust.”
Misquote of Zig Ziglar