Teamwork Desk
Free App
Advertisements
About Teamwork Desk
Keeping track of and following up on customer emails shouldn’t be a hassle. With social media now at everyone’s disposal we understand the need to treat every customer as a VIP. As a result customer service never stops. With the advent of the Teamwork Desk Mobile App you can access each individual case at the push of a button.
Unlimited inboxes
Automated triggers
Assign and prioritise tickets
Private Notes
Statuses
Customer Profiles
Mass actions
Maintain customer records
Ticket and productivity insights
Helpdocs
Seamless integration with Teamwork Projects.
Brought to you by Teamwork, Teamwork Desk is a cloud based ticketing support software that enables you to manage the communication between you and your customers without compromising the relationship between the two. Our software streamlines the ticketing process thus helping solve problems much quicker. The metrics provided by our automated customer satisfaction feature will give you all the insights you need to make smart decisions. Some of the capabilities of Teamwork Desk:
“Just tested Teamwork Desk and we have decided that we love you and no longer love Zendesk! “ ~ Per, Tinyrocketlab.com
Unlimited inboxes
Automated triggers
Assign and prioritise tickets
Private Notes
Statuses
Customer Profiles
Mass actions
Maintain customer records
Ticket and productivity insights
Helpdocs
Seamless integration with Teamwork Projects.
Brought to you by Teamwork, Teamwork Desk is a cloud based ticketing support software that enables you to manage the communication between you and your customers without compromising the relationship between the two. Our software streamlines the ticketing process thus helping solve problems much quicker. The metrics provided by our automated customer satisfaction feature will give you all the insights you need to make smart decisions. Some of the capabilities of Teamwork Desk:
“Just tested Teamwork Desk and we have decided that we love you and no longer love Zendesk! “ ~ Per, Tinyrocketlab.com
All Application Badges
Free
downl.
downl.
Android
4.1+
4.1+
Bug
buster
buster
Android app
App History & Updates
What's Changed
We've added support for viewing inline images in tickets!
You can now bulk-edit tickets by tapping on the user's image and selecting multiple tickets at once. You can then assign or move these tickets in one go
We've also fixed a good few bugs and the app should be a lot more stable now
Please do send us your feedback if you have any great ideas for features, or find any bugs :)
We've added support for viewing inline images in tickets!
You can now bulk-edit tickets by tapping on the user's image and selecting multiple tickets at once. You can then assign or move these tickets in one go
We've also fixed a good few bugs and the app should be a lot more stable now
Please do send us your feedback if you have any great ideas for features, or find any bugs :)
Version update Teamwork Desk was updated to version 1.3.3
More downloads Teamwork Desk reached 5 000 - 10 000 downloads
Version update Teamwork Desk was updated to version 1.3.1
More downloads Teamwork Desk reached 1 000 - 5 000 downloads
What are users saying about Teamwork Desk
Z
by Z####:
by Z####:
Crash right after launching.
T
by T####:
by T####:
Please give us notifications, add new ticket and automatic draft save on messages like on PC
D
by D####:
by D####:
Let us add tickets via the app and it will become 100% more useful
T
by T####:
by T####:
Need to be able to create tickets.
U
by U####:
by U####:
Latest version just does not work.
M
by M####:
by M####:
Good to see ability to create new tickets in the app. Look forward to seeing new developments!
V
by V####:
by V####:
Can't find tags?
Y
by Y####:
by Y####:
Unstable
N
by N####:
by N####:
Cant login with google sso. Useless as it wont take my password.
S
by S####:
by S####:
The app is usable. I know resources for apps aren't always there, I take it that's the case with this. Spread the resources I know. Push notifications are a must. Using Material guidelines would be great if possible. The only app along these lines that ever really impressed me is the new Basecamp app. Hope to see it reach and exceed that level for both Desk and Projects
O
by O####:
by O####:
Getting better. Still some loading between screens in the interface, but better than before. Push notifications would be nice!
S
by S####:
by S####:
I love the UI. But, would be excellent if the app could give a notification (alert) when a new ticket comes.
S
by S####:
by S####:
The UI needs a major makeover.
P
by P####:
by P####:
Doesn't install on my phone
K
by K####:
by K####:
This is a great improvement over using the web browser.
Z
by Z####:
by Z####:
Generally a good start. A bit too much loading between screens in the interface, but I'm hoping this will be streamlined in the future. Nice work getting this out guys!
by T####:
It's not useful and completely lacks features that are available to the website version. You can't @mention people in notes, you can't even filter tickets. It's completely useless. The mobile version of their website is more useful and even that is terribly lacking.