SwannOne

Hardly serves its purpose. Takes forever to see live view on your mobile. Constantly freezing. Terrible app

Was pretty crap, connection intermittent, sensors lost connections - spent an afternoon deleting and re-connecting everything, worked for like 20 mins, and slowly, sensor by sensor and feature by feature, the hardware and software stopped working. No reply from Swann to many e-mails now. I re-named my 'smart hub' dumb hub. Don't buy one. Avoid. It's useless.

Fantastic. I can't understand why people say this is not good. I mean, unless they have improved the hardware compared to the past, I actually found everything connects perfectly and I love the programmability of it all. Maybe the key is to not only follow the instructions to the letter but to also have a hi speed internet connection with the preference of a good wifi service as well. Will be buying and adding more options and sensors over the coming weeks.

Very shocking company and hopeless camera system for the price. Instructions miss atleast 3 quarters of the setup and there is a 30 second lag. Says HD but all we saw was a glitchy person. If I could give minus 10 stars I would. Do not buy

Ever since cloud server upgrades live feeds don't work just circle going around. Worked fine before. Security systerm is extremely poor at best. Siren I bought never works and goes off randomly. I'll be buying Nest I think next unless this is fixed. Now worse than ever can not set home mode or away mode, keeps saying can not contact panel. Currently stuck In away mode now.

The entire system is now non functional. Swann are either unwilling or unable to fix the vast number of issues here so avoid like the plague. I put in a county court claim against them in UK and got my money back along with yet another pointless apology. You'd have to really try to deliver a product and service this bad...

Return your device while you still can this app is completely unreliable which defeats the whole purpose of security. Don't risk your belongings by counting on this system to work for you.

This product does not meet Australian standards. Can't even log on to add a camera because it won't send the password reset function email. Their customer support is non existent and they don't respond to emails and they can't fix problems properly. Terrible service!

App constantly loses connection with the hub so the hub is armed for 'away' mode but the app is stuck at 'I'm home' mode. Trying to change it returns the error 'Cannot connect to panel'. For a while, logging out of the app and logging back in fixed this problem but then even that stopped working. Useless and irritating.

Was OK 12 months ago, now not worth having, last app update killed everything. Can't even access live stream, but still happy to take my money for the cloud service.

Big companies selling chinese junk and making huge profits. Its almost impossible in 2017 to buy anything that works let a lone lasts.

Swann should be disgusted by themselves. Most unreliable thing I've ever bought. Avoid like the plague.

Never Buy SwannOne. The cloud storage (which I had to pay for a subscription to use after purchasing the hardware) doesn't work. I've called their advertised 24/7 support line and was told by a 3rd party call centre employee that no one from swannone was available and that they would call me back in 1-2 DAYS! To fix a service that I have already paid for twice, after the hidden cost of the subscription for cloud storage! And the live video stream constantly freezes.

This is a fantastic apps if it's work. I have a motion sensor and it works sometime and it won't. Im surprised that big company like Swann is having this kind off issue.

Installed online no picture ....fail fail fail no one to help 24 by 7 either

Changed password, and now I can't sign in on the app. Was working at least ok before even thought motion notifications did not come through on app.

These guys needs to hire me to fix this useless and badly design app

I think it works awesome I've only been using it a few weeks but seems pretty solid and not complicated

Simply doesn't work. Can't set the alarm. Can't disarm the alarm. Alarm doesn't send notifications when it's triggered. But the app icon adds some color to my home screen

painful app wont update picture. camera view is from days ago

Useless app, forever beeping and not loading to view......

Bad customer service and took 5 hours to connect

very slow. not always available

Worst app and system ever!

Absolutely rubbish apps !

Amazing works with all my added extras. CLEAR concise information. Recommend this app.

Worst purchase I have ever made!!!Always having issues logging into live feed via swann website or through my Android phone. Motion sensor keeps going off when there is no motion. Swann customer service is an absolute joke. Cant see this company lasting very long. Will never buy a Swann product again....Biggest mistake ever!!!!!!!

$200 for one camera... Problem is it will almost never connect which kinda defeats the whole purpose... Doesn't it? Then after such a terrible experience they want me to fork out $35 a month for any features worth having... haha, yeah right!!.... At least they have a sense of humour...

Can't look at my camera's using my phone anymore

There are way too much false alarm. And now i just cant turn it off and i have to wear ear pro at home.

Hub, External Camera and software for Android well below par for reliability and connectivity. Browser interface has limited features. Tech Support didn't answer. Don't waist your money. New version is the same

Apparently my house is full of loading screens. It is either that or the app doesn't work.

Such a disappointing app and setup. Unable to view connected cameras despite being online.

Very disappointed, spent hours trying to create an account and finally waiting on the phone with tech support for over half an hour i got it set up and now when i log in it drops out after 5 seconds, got back onto tech support and they want to call me at there convenience...told them to forget about it and will be getting a refund....dont waste your money!!

Can't look at my camera's using my phone anymore

My mobile data is disappearing because of this app!!

great system.

Products are great, easier to setup and install but when it comes to app, forget about it. Always force stop, lots of bugs, need alot of improvement and have to do it quick! SwannYou are not the only one available on the market now, every each of your competitor come out stronger than you, you have to fight back if you don't want to lose the fight!

Whilst the app is not terrible the Swannone hardware and in particular the motion sensors are complete junk. I've never had more false alarms with any other system. The false alarms are so frequent the system is basically useless.

This system is so flawed. The basic camera only allows live view without being able to take screenshots of anyone is burgling your home what's the point?! Only you can see when someone is entering your home and call the cops that's it and that's if the app even works! It's glitchy doesn't work every time you load the app is slow slow when you do and there's at least a five second delay which would be enough for anyone to disable the camera before you were even able to see anyone in your home.Severely flawe