Heatmiser Neo

It's getting there 3.5 out of 5 now...Prettier and speedier than the previous version and bugs are being ironed out with every new update.. Just a little way to go before we get to 4 stars.. I used to like the hold temperature for a certain time period, please bring this feature back. Also, It isn't immediately obvious where the programming part is... Scroll down when viewing each zone...

Unstable, non intuitive, useless application. I had iPhone and was perfect but Android wrsion is diseaster !! Just do the copy from iOS ..... please !!

I am disappointed after switch from iOS to Android. I have replaced my phone from iPhone to Samsung and my €1200 worth Heatmiser Neo system can be operated ... manually from wall stat as Android application is slow and gives multiple errors. iPhone one was great one and never had any problems with that, intuitive and stable. I can't understand why Heatmiser complicated so easy and user friendly iPhone app and made completely useless Android one. Why these two apps can't be the same - easy to use and stable ? I'd like to add more stats in my house but now I am not sure if my system will work correctly after that. I am really happy with your hardware so please keep the same standard on your Android app. So one star just for app. Regards. Piotr

Updated rating (again). Spent 4 hours working through the app and finally got my system configured. Hopefully I won't need to use the app again except to override the odd setting once in a while. UI is fine, UX is not.

Previous version worked fine, now will only work if uninstall/re-install and then only if phone is not rebooted. More testing is needed before releasing on android.

Terrible crashing unfathomable app. Now wish we had chosen another product

Doesn't work at all. Won't switch from standby active to hold. A waste of money don't buy

When is the next update?

New update won't even start... deleted and reinstalled as instructed and when I attempt to add home to auto location the app keeps crashing

The update does not take into account GMT summertime. Seriously you release an update without the most basic test? The whole point of this application is to ensure things are set at the right time, at the moment it does not! Noted that you are aware of the issue and are working towards a fix, but when can we expect a fix to be released? Most bugs now fixed

The previous app wasn't great on Android but this version is incredibly poor. The UI design is terrible, grey on greys are hard to read. Now settings the schedules appear to be more complex than required. I'd prefer to revert ASAP to the old version

Upgrading my rating, most bugs have been fixed. Notice of server downtime/outages would be welcome, maybe add a notification feature to the app?

Old one worked better although not perfect, had to go switch my boiler to hot water only as it kept coming back on, every time I put it to auto in the app it switches by itself to hold???? Boiler seemed to be going on and off all night and it's only since the app changed its done this a few times, also bought a neo plug to boost the rf signal bcs I thought that may have been a problem, worst £50 spent ever, I think I'll get the whole system changed.

Very fast operation now, would like to see the snow flake, flame, and aeroplane more prominent, but looks good. Even the geo seems to better. Will there be a connection to Alexa soon ?

Some fast work is making this much better every day. Still room for improvement, but at least it now works and I'm mostly enjoying the new interface.

This latest version of the app is awful. I cannot use ANY functionality. The app is crashing constantly.

Doesn't work just like the last version didn't. We've repeatedly had problems that more than 1 user .ca t use it. We've had to reset the unit countless times and recently got told that everyone had to delete the app again and reinstall and it still doesn't work. Keeps showing that it's offline to everyone other than 1 user. Prior to that it kept losing location

The older version was better, but since the new version I cannot even lock the stats with pin from the app. I am using android.

Still think the ui is over complicated

Oh dear, reviews say it all. Hot water boost/override that doesn't go into standby when finished!! Display not in sync with profiles. Not very intuitive for even basic setup now. Water schedule not working. Selecting times wow, who's idea was it to do it that way that? Time needs to be 12/24 hour setup not half way house of both! Suspect that's why water didn't come on!

This app is garbage. The other one wasn't great but better than this version. Whilst in the same room my phone can find the stat but my tablet can't. Can't get my comfort settings any more, constantly getting offline when trying to adjust the stat and I have to keep pressing the connect button on the hub. Why don't you release some sort of user manual and give us half a chance.

This now for beta V2 !! I cannot even sign into this...I keep getting either nonsensical "no wi-fi connection" or password error. I've done password reset about 5 times & am now giving up. What a waste of time.... Every time I attempt to do anything with "Profiles" it crashes. Any room temp changes have to done in laborious, one by one mode. Even then the changes don't always stick. How much longer before you bring out this long-promised new version???

I find it impossible to read the settings screen, the pale text on a grey background is virtually invisible. Preferred the old interface which was quick and easy to read in any level of lighting.

Whilst the old app was clunky, it at least worked. This one just doesn't. I have reset the entire system but it seems to just stay offline. I cannot control the system at all. I even called Heatmiser and they didn't even try and work through the problem nor offer help with a solution.

Great product, terrible app. Non-intuitive and doesn't work after you've figured out what to do.

Big improvement over the previous app, was about to email you a few bugs but you have just fixed then all in the latest update. Is it possible to show when the boiler comes on in the history graph, looking forward to future updates.

Awful. Is there an option to uninstall and go back to the previous version?

Regularly crashes on Galaxy S4 and Nexus 7. Simply selecting something from the menu will result in a crash. Terrible. Also needs some shortcut options for setting up stats etc. Come on Heatmiser...sort it. Update for version 2. Now worse than before with new faults and a more unfriendly interface. Hopeless.

the v2 of this app is usless it is not working correctly you can not set up the time on chedule you can not rise or override the temperature above the one that is already set and many many more glitches. i think i will have to go back to nest or tado that i tested before

This new app is full of bugs. I want heatmiser to return to original app. Until this rubbish app is fixed. If not. I want direction to recover the original app. Sorry , not good enough. Try again folks! Require basics, 24 hour clock choice, Closer control of temperature level. System crashes out.whrn trying to set temp and or times. To go back one page system goes back to Google menu?? This isn't what I paid for from original sales guff. Your original app is still being advertised Kindly reinstall it on my phone, thanks. Then come back sometime in the future with an operational professional app Regards Kenneth Coutts.

Terrible, very flakey, even worse than the previous version which was only worth half a star at best. From a visual design angle who in their right mind uses a light grey background with a lighter grey font on some key pages. This version should have never been released.

Difficult to use compared to previous version especially when you have a combination of zone thermostats and heating zone timers. Would not recommend the upgrade. Update: lost my heating zone timers and hot water messed up.

Some functional issues with app, especially point 1 and 3 1. Times shown in app do not reflect gmt summer time, everything is 1 hour out 2. Cannot drag my location to auto login on startup 3. App flame icon shows zones flaming that are not flaming on physical stats, this is very misleading if feeling cold and hold temp expecting rads to heat 4. When looking at zone details android back button closes app, instead of going back to zone list 5. Setting a hold is extremely tedious now, where has the simple hold for 1 hour etc gone Will upgrade rating if bugs are fixed

V2 has improved the GUI and response times but it has also overcomplicated many simple things. The screens are cluttered and not intuitive to use and no useful additional features like charting the time the sensors actually called for heat. Bring back the hold for a period feature i.e hold at 21 for 1 hr.

This is a useless update. Please make it easy to use. I just want my heating to come on at one time and off at another time Sunday to Monday. I don't want Zones or Profiles. Currently heating is kicking on when it not supposed to wasting me money. Possible GMT error. Sorry but needs more thought before releasing to public

Generally improved with a better user experience, which wasn't difficult. The temperature history graphs are pointless, why have the temp axis upto 40°C? How hot is your house?! Grid lines every 8°C... oh yeah, that really makes it easy to read. Still some bugs though, when holding a temperature for a zone I cannot select a temperature greater than the current room temperature. Makes it a bit difficult to boost a room's temperature for an hour in spring. Also, when selecting a time to hold to, 20:25 was selected, the temperature below the current room temperature was being held until 21:25... Two steps forward, two steps back.

What was the point of being part of the beta testing program when you have pretty much ignored the responses/suggestions of them? Poor app, clunky design, a step backwards. You are really missing the opportunity to be at the cutting edge by skimping on the most important part! Usability! I regret buying this system, I have not much faith in it working properly, end up fixing problems myself. Will probably build my own app for it a this one is so bad!

Just had a client call me as their house is at 20+ degC, even though they had set Away mode at 13degC a week ago, as they are on holiday. I may now have a 100mile round trip needed for me to investigate. Just updated this evening to check out myself (app did not auto update. Client advised me of the update!). Found blank white screen, except for the Away, Hold etc at the top. Then screen on top of another screen (have taken screen shots just in case). I don't write reviews but I am just so annoyed at the gross over complication and meaningless add-ons. I can't even see the temperature of the house unless I go to the Hold section. This is all so poor. I am very disappointed in whoever thought this 'update' was a step forward. From a business perspective I am concerned that we get more calls from our other clients.

Awful. Got this installed today and has barely worked. Crashed multiple times. Can add a zone, but cant add another. Pressing the tick twice just returns you to the main screen on the stat and nothing is added to the app. In fact the countdown even crashes. Called the helpline and they could not understand my issue at all. Quite a simple issue really.

Epic Fail what a mess this update is I feel that the developers have stitched Heatmiser up big time I was a beta tester for the V2 app and most of the bugs that were there in the beta are still there in this release my heating system even became unusable because I had the symbol & in some of my zones come on please Heatmiser sort this out just look at the feedback you are receiving at the moment it is so bad I would love to hear what is being said in your board rooms and who's idea was it to run with the Heatmiser V2 terrible design? Please sort all the bugs out and give your customers some feedback on when it will be sorted out and time frames please comunication is key? 1. Timer times not being displayed properly. 2. App force closers all the time 3. Bring back hold four xx hours 4. Go back one page system closes and goes back to Google menu Perhaps this is a good time for Heatmiser to start support for Smart things and google home?