CloudPets Premium

Its really not worth paying for it as it only has a 3 songs different and 3 books but the pet doesn't even read them. My phone does. The idea is great and if they added more games songs etc would be soooooo much better.

I've sent message as the parent to it and they never show up. Others have sent messages and they never come through. it's a cute idea but sucks.

App connects to pet for 5 seconds. Have turned it on and off multiple times and doesn't​connect..Waste of money and disappointed child..Thank you for breaking her heart.

Paid the extra 2 dollars thinking it had more than the free app but it's exactly the same

The app and cloudpet are amazing. These reviews make me laugh though. My goodness. It's technology. Learn it it takes a minute to set up. But I have 3 of these and they all work fine. I use my youngest daughters primarily to play a lullaby at night. She loves it. My boys love thirst both as a toy and a means to talk to their sister. They love listening to messages randomly. And the stories are awesome. Granted the game is only useful on a tablet or large phone screen, but the rest is great. I'm also pretty positive that no one's Christmas was destroyed over a toy, and if it was then I would bet my life it was because the adult let it be. Kids are not predispositioned to react that way. And I have 6 of them, kids that is, ranging from 18 yrs to 2 yrs. Take a few minutes to read the instructions. Great app. 5

Update fixed story problem, but now game doesn't work right.Very frustrating for a small child. Please fix and I'll change my rating. Was going to give it one star. Not worth $2.99 :(

No point in buying this. Doesn't do much more than the free one. Was working fine for about a week, now it fails to send messages to my child's inbox. Why they don't make it so you just record a message then send straight to the toy is beyond me. My child does not need an inbox. He is 2. Simplify the app, make the paid version worth it and make it work properly. Read reviews and listen to your customers.

Great when it worked but it updated and now won't send messages or friend invitations! Really frustrating when 6 and 4 yr olds want to send messages and don't understand why it doesn't work. Would also help if I could save the recording to send later. If it doesn't send we loose the message.

Disgusted with this will be looking for a refund as I can't seem to create a child profile on either app, really gutted for my daughter who loves s story ftom Mr when I'm away. Support email doesn't work and there isn't enough troubleshooting help available. Overall Crap product.

Absolutely rubbish! Waited a long time for set up email to arrive and when it did 6 came at the same time! I tried to connect my daughters cloudpet to ot and ot would not connect at all! Absolute scam! Dont buy, avoid! As a follow up a few weeks later... the app has now stopped working and im having to uninstall and reinstall again in hopes it will work!

My daughter is completely disappointed with this toy. Bought the premium app and nothing works. We have two cloud pets and neither one will connect properly or at all most of the time. I will be requesting a refund.

Serious data breach (just do a Google search). Highly recommend you change password ASAP. Your personal details and messages are readily available due to lack of security by the developers...

Rip off. I bought this one because the free version advertised games. There's one game, tap the animal, and it doesn't even work. The only animal you can tap is the cow. Stick with the free version and using the pet for its intended purpose.

What a waste of time and money. Tried setting it up so the kids could send messages to grandma. They took me money, the only thing right it did. Can not even contact their customer service.

Like others I have returned here because after first couple of weeks the app has stopped sending messages to the child's inbox which means it won't send to the toy. Thinking it may be a storage issue I deleted older messages to clear space now there are non to send to the toy rendering it almost useless. The lullaby and the game (questionable) still send to the toy nut as for messages that's now gone and that was its primary function. To those suggesting it's a techno issue with the adults I repeat that it was set up, was working and now is not. Incidentally had no issues before I upgraded to the premium app. Need app update now.

This is the worst toy and app ever. The app won't even let me past child profile. " Uh Oh! Something went wrong. Please try again is all it states. I tried emailing the manufacturer for the past week and still can't get any help.

Both the free version and this version won't let me create a profile for my little girl. So the cloud pet does nothing. She's very disappointed.

Love it dead easy to use and set up but latest update (Huawei p9 user) of the app paid or free has rendered it useless as can't send new messages to childrens inboxes.

Massive data breech. Do not use unless you can trust Spiral Toys LLC to fix their security issues. Related article on BBC news websites.

Not worth paying for. Constant errors with app not connecting to the pet and still error messages when it is connected...very frustrating explaining to a child, also no new stories, just the same 3. May as well stick with the free version!

Constantly has errors, and the support email contact is apparently bogus. Not good!

How long do we have to wait to verify email ? My child already angry and the party is spoiled. Hate it really

Upgraded to the premium app and none of the features games or stories are even available wants to do this to me I've already my grandkids and I should be able to use the features the paid version please fix this

Doesn't work. No games no stories as it was written in description. Want a refund

It's the worst thing EVER *dangerous for kids*

I bought this app in good faith worked fine at first now it won't even open

I'm not sure why people are giving such bad reviews,all I can think of is they don't know what they are doing. Setup takes like 10 mins,and the sound quality from the animal is excellent. I chose the premium version over the free version for $2.99,I don't know if there's a difference,but I figure you get what you pay for. Would definitely recommend this to a friend. Beware though,to send and receive messages the app needs to be opened on both ends the whole time..

The app needs to always be loaded on the child homepage and showing on screen for the you to record and send messages. This kind of defeats the purpose, as who can sit with the app open on screen all day. This needs to run in the background, and the toy needs to be able to buffer messages, so that when a phone connects the messages are sent. As it is they seem to not get recorded never mind sent. Very disappointing, if the app ran in the background with minimal battery drain, then this would be a 5*.

Bought for my grandchild who is far away from me. I've spent over an hour trying to set it up, get no response to emails for help, actually were returned with an error saying wrong email. No I'm not a technical dummy either. There's No customer service help, what a rip off! Between the bear and the paid app you've ruined my grandchild's first Christmas present.. You should be ashamed of this horrible support when people have paid for a toy and an app to go with the toy and can't get help with it.

My daughter wanted a cloudpet so she could leave messages for my boyfriend while he is out of the country.. we're very disappointed in the app. The stories cause it to force close and the game characters load so closely together that you can't properly play. No,it doesn't effect what we bought it for,but I could have downloaded the free app and it would be just as useful.

I thought it would be a quick job, but it was confusing, took forever and wasn't worth the effort. My child threw the toy down with disappointment when the game didn't work properly.

I read the reviews and expected the worst even sadder had I not received the Unicorn Cloud Pet as a Christmas present for my daughter, after reading such negative reviews I would have never purchased it and missed out on an amazing lovable toy that my one year old adores and kisses when she hears a message. One of our favorite features is the lullaby mode. I play a lullaby everynight and she seamlessly falls asleep. I followed the directions, set up ours with the premium app and it works perfectly!

Cannot set it up on my wifes phone, she doesnt receive the confirmation email or the invitation email I sent from my phone. So I wont be able to send messages when im away.

I'm not super stoked about this product, although my child loves it and gets excited to hear messages. However, it took me an hour and a half to set up and my daughter's outgoing messages don't get sent to her recipients.....better instructions are needed for setup and clearly the customer help service needs to do a better job in responding to customers or this company will fail quickly! Fix bugs to make the app and service run more efficiently because messages don't always work! Super disappointing!

Bought 3 of these today and tomorrow will refund, really disappointed, I thought it would send to the pet via Bluetooth on its own, but you have to go to the kids page, go to message and click send to pet! Great idea but this defeats the object of I want to send messages to my kids whist I'm away it should just go to the pet. Maybe a WiFi version in the future that connects to WiFi intermittently to reserve battery and auto update pet with message/firmware.

Works great sending messages but the games section doesn't work at all. All the animals are jumbled together and you can't see the whole picture.

I bought it so I could download music for my little girl and her Cloud Pet it doesn't let me download any of the music at all total waste of time and a waste of money

I think it's discusting how you have changed the old app to lower premium and made certain features unavailable. Then made a premium app the same but with features from the free app only charging! My son loved this then got bored of it for a few months, now come back to it and cant play any music ect unless you pay now. Wrong.

I bought the app and still can't send messages or do anything with it because if am error message asking me to try again later

I think it's awesome. Can't really fault it other than only 10 seconds of voice recording. Would be brilliant if it could be longer! Otherwise would be 5 stars.