Southwest Airlines

We have been flying Southwest Airlines for several years now and have always been please with every flight we have taken .. are they perfect on every count for example everyone would like a little more seat room.. But the flights have generally been on time with very few delays.. attendance have always been very courteous and taken care of all our needs! Will continue to fly Southwest

If they simply added their flexible dates low fare calendar I would give it a 4 star rating immediately. The app is also a little slow but I'd look past that and give it a 5 star rating if they added a map of lowest fares from your home/current location to everywhere else.

This app SUCKS! I wanted to use it to check flight status. Every single time I enter the FROM location, then when I enter the TO location, it wipes out the FROM location. I try to enter the FROM location but then it wipes out the TO location. If I try to enter with one or the other, but not both, it gives an error! I installed the latest update hoping it would be fixed, but NO!! This is worthless!!

Checking in is the worst using this app. Every time I try, I go through multiple steps. When I look at the page for my reservation details, and my time to check in hits, hitting the "manage" button doesn't allow me to check in. I have to refresh the whole reservation and then I see a separate check in button. Ridiculously unintuitive, not to mention a complete waste of time doing additional steps.

5 times now I tried to check in 24 hrs before my flight and it gets stuck or it doesn't give me the option to hit send, I noticed it's always when I really need a good position. I've spoken to Tech support they suggested uninstalling it and reinstall it. Now to me that is a software program issue. Now other than that, it's great..

Nicely designed app, with a FATAL FLAW! When going to book the ticket, passenger birth date must be entered. The date picker widget pops up with Jan 1, 1970 as the default date, and the only way to change the date is to click forward or back by month. Picking a date for your birthday that is close to that date would not be so hard. For my daughter, born in 2003, that means I would need to click 33*12 or over 350 times!!! Needless to say, I was unable to use this app to book that trip. And of course, this flaw appears in nearly the final screen of the booking process. So, I get the joy of starting all over again, after booting up my laptop in order to use a regular browser instead of the app.

The app. I use for another airline completely stores my trip information.. One simple click and bam everything there ready to go. Why have to constantly keep inputting my data? This app. is the worst I have seen. It does not save time nor frustration!

This app seems incapable of remembering my login. Having to re-login every time I launch is enough to make me just use the website.

I cannot ever successfully login I ahead have to use the website... Fail pointless. Used to be very handy. The airline is great, but the app developer is awful.

Love southwest, but hate the app! Most of the time when I open the app, I've been signed out. And most of the time when I go to pull up my boarding pass, it won't allow me to if takeoff is within a couple hours.

First, the info in the app is always wrong when there's a delay. My flight has changed three times this morning, but even after refreshing the info multiple times the app still says it's "on time" despite now being delayed a full hour. Second, the app keeps forgetting my login info. Several times I have reset it and written down the password to make sure I'm using the correct one, only to have it reject my password the next time I try to use it. As much as I despise some of the other airlines, they do a much better job with their apps.

I'm able to check in through the app just fine, but I can't retrieve my boarding pass. It tells me to check my connection although I'm connected to the internet. I use an android phone.

App frequently fails to deliver check in notifications. Most recent login didn't even show my flight, so I logged out and lost 5 minutes retrieving my RR# and confirmation #, causing me to get stuck in C boarding group. Thanks for nothing, Southwest.

Update: Latest version sucks even more. Now every click is met with some sort of API error. IF you get your app to display your mobile boarding pass, SAVE IT. The chances of it not working at security are very high. I don't know why this app has to suck so hard. SW gets so many other things right, this leaves a bitter taste in your mouth though. ******* Always logs me out. Never displays boarding passes at the moment you need them. Make sure you save your boarding pass image to your phone!

Very conveient. The one draw back is intl booking. I want to be able view the prices even if I can not boom via the App.

Not sure why your Rapid Rewards sign in does not capture future travel itinerary with the input of a valid confirmation

If you have a valid login it should contain reservation information. PERIOD. Otherwise, mostly useless

It would not remember my conf#, I had to renter full name and conf# everytime, I'll use paper tickets from now on.

The newest version of this app requires me to sign in EVERY SINGLE TIME that I open it to use it. Why is this necessary? Using an app is not supposed to be this ponderous!

Today's update has resulted in a perpetual unknown error & none of my upcoming trips are showing up... help.

Prior versions allowed you to check in. This one does not, ao pretty much useless.

You can't add your rewards number to the flight after it has been booked. When you hit "Manage Flight" it just comes up with "Cancel or "Change" not a very intuitive app. Not worth the memory on the phone.

Why bother having an app if you arent going to bother updating it? Missed a flight because they didnt bother to update the app when they moved up the time of the flight. Completely ridiculous

The boarding pass save to image feature doesn't work anymore. Also, you can't take a reservation and add your rewards number (you have to it on the website).

Pointless app. Not mobile friendly for booking. Could not check-in through it. It delayed my boarding order even trying. Does not look to a mobile boarding pass. What is the point?

Sucks. You can't do what you can do on the website and end up spending your time on the phone with SW. Southwest still isn't as sophisticated as the other airlines

Can't pay by gift card, and have to scroll through month by month on a calendar to enter birthdate? Really? What a bunch of morons

Easy to use and so many more functionalities than the other Airlines app

I do appreciate that I can check in and get my boarding pass from this app, but its quite annoying that they don't update which gate you should go to. If you have a short layover, you have to run of the plane, check the monitor and then go from there. If they update this feature I'd change my rating.

garbage doesn't even show terminal #

I book my flights more faster than ohter wedsites

Worked great for a while but now gives errors and I'm forced to use their webpage

Password setup is a pain in the rear. Just doesn't work no matter what I do.

Love flying southwest but when trying to book a flight, the app doesn't show layover time so I am no lobger booking flights through the app.

Cant recover password or username without calling 1-800 number. #IT fail

Being able to track ones flight is awesome. !!!

Needs mobile boarding passes! Update states it is present but the feature is not anywhere.

Unable to check in using this app..Please fix

I love that it reminds me to check in. Super awesome.

App works fine, but since update, it longer reminds me to check in to my flights.