SingPost SAM

Thank you for supporting vBOX through the years. Whether you're an active or infrequent user, we have great news for you - vBOX is now SAM!
As part of SingPost's on-going transformation, we are enhancing our online payment service, and improvements will be introduced in phases over the next couple of months. No action is needed on your part, and you can continue to use the service as before.

- What is SAM? -
SAM started as a kiosk to bring our services closer so that you can pay bills, fines, top-ups, buy stamps, weigh your packages,
and more, even beyond the operating hours of our Post Offices. Today SAM extends beyond kiosks into multi-channel (Kiosks, Online and Mobile) to bring our services even closer and more accessible to you anytime and anywhere.

- Key features of SAM -
(1) Online Payments - From bill payments to top-ups, SAM offers a wide range of options to facilitate your payment needs.
(2) Digital Postal Mailbox - Look forward to simpler mail management and greater convenience of having your digital postal mail in one secured mailbox. Be ready for the future.
(3) Digital Postal Mail Subscription - Opt-in to receive digital postal mail from participating service providers.
(4) Anytime Anywhere - SAM Mobile enables you to make payments or manage your digital postal mail anytime, anywhere!

- What’s in Version 3.11 -
• Bug fixes
- Resolved issue with saving payment receipts to Dropbox.
- Resolved issue with exporting payment receipts through email.
• Enhancements
- Performance and UI enhancements.

- What’s in Version 3.10 -
• Shop@SAM
- Singapore's leading magazines now available on SAM! Look forward to great deals and exclusive promotions at SAM.
• Enhancements
- Performance and UI enhancements in Payments.

- What’s in Version 3.9 -
• Bug fixes
- Fixed bug whereby FIN is not accepted during sign up for some users.
- Fixed bug whereby date picker is not working for certain phone models.
- Fixed bug that cause app to exit payment process for certain phone models.
• Enhancements
- Performance and UI enhancements in Payments.

What’s in Version 3.8 -
• Bug fixes
- Fixed bug whereby some digital postal mail are not loaded for some users.
• Enhancements
- Performance and UI enhancements in Payments.

What’s in Version 3.7 -
• Enhancements
- Performance enhancements.
• Bug fixes
- Fixed issue in loading of digital postal mail for some users.
- Fixed issue in loading system messages for some users.

- What’s in Version 3.6 -
• Enhancements
- Unlock the SAM app using your fingerprint.
- Performance and UI enhancements.
• Bug fixes
- Fixed UI alignment issues
- Killed bugs that caused app to crash

- What’s in Version 3.5 -
• Enhancements
- Enable users to initiate payment for bills received in their digital postal mailbox.
- Enable users to view receipt when viewing payment transaction details.
- Supports envelope view in Trash Folder.
- Performance and UI enhancements.
• Bug fixes
- Fixed UI alignment issues
- Badge count for 'Messages for me' is now updated in real-time.
- Killed bugs that caused app to crash

- What’s in Version 3.4 -
• Enhancements
- Enable users to submit Identification Document through SAM mobile so as to initiate verification process for their account.
- Enable users to submit Technical Support queries through SAM mobile.
- Performance enhancements.
- UI enhancements.
• Bug fixes
- Fixed UI alignment issues for some users.
- Fixed PDF font issues affecting some users using certain smartphone models.


- Upcoming features-
• Payments
- Multiple payments
- Scheduled payments
- New service providers (mail, payments)
• And many more…

SingPost SAM Website: https://www.mysam.sg
SingPost SAM Support: https://www.mysam.sg/public/pcontent.jsp?s=contactus
SingPost SAM Terms of Use: https://www.mysam.sg/public/pcontent.jsp?s=termsofuse