Industry Online Support
Free App
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About Industry Online Support
With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - any time and anywhere.
The app supports you, for example, in the following fields:
• Problem solving during the implementation of a project
• Troubleshooting of failures
• Expanding or restructuring your system
It also provides you with access to the Technical Forum and to further entries created for you by our experts:
• FAQs
• Application examples
• Manuals
• Certificates
• Product notes, and many others
The main functions at a glance:
• Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.‑
• Send your product information or entries per e-mail in order to process the information directly at the workstation.
• Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
• Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.
• Transfer PDF documents to an external library.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.
More information about how to use the app can be found in the menu item “Help / Tutorial” or in this video:
https://support.industry.siemens.com/cs/ww/en/sc/2067
To be able to use all features as usual, you need authorizations for the app. The authorizations will only be used when you make use of the function.
These are the functions and the authorizations required for them.
Identity:
To send us feedback with your device information attached (only if the checkbox for reading out the device data is checked).
Read contacts:
To add a Siemens Contact Person to your own contacts.
Location:
To calculate a route to a Siemens Contact Person.
Photos/media/files:
Generally required to store data (your Favorites, your offline cache, your support requests, …) locally in the device.
Camera:
To scan a product code or attach an image to a support request.
WLAN connection information:
For web services data
The app supports you, for example, in the following fields:
• Problem solving during the implementation of a project
• Troubleshooting of failures
• Expanding or restructuring your system
It also provides you with access to the Technical Forum and to further entries created for you by our experts:
• FAQs
• Application examples
• Manuals
• Certificates
• Product notes, and many others
The main functions at a glance:
• Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.‑
• Send your product information or entries per e-mail in order to process the information directly at the workstation.
• Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
• Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.
• Transfer PDF documents to an external library.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.
More information about how to use the app can be found in the menu item “Help / Tutorial” or in this video:
https://support.industry.siemens.com/cs/ww/en/sc/2067
To be able to use all features as usual, you need authorizations for the app. The authorizations will only be used when you make use of the function.
These are the functions and the authorizations required for them.
Identity:
To send us feedback with your device information attached (only if the checkbox for reading out the device data is checked).
Read contacts:
To add a Siemens Contact Person to your own contacts.
Location:
To calculate a route to a Siemens Contact Person.
Photos/media/files:
Generally required to store data (your Favorites, your offline cache, your support requests, …) locally in the device.
Camera:
To scan a product code or attach an image to a support request.
WLAN connection information:
For web services data
All Application Badges
Free
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Bug
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Android app
App History & Updates
What's Changed
New functions of version 4.2.0
• Spare parts search option
• Improvements of support request
• Bug fixes
We will be happy to receive your feedback.
Just send us an e-mail to feedback-android.industry@siemens.com
Thank you!
New functions of version 4.2.0
• Spare parts search option
• Improvements of support request
• Bug fixes
We will be happy to receive your feedback.
Just send us an e-mail to feedback-android.industry@siemens.com
Thank you!
Version update Industry Online Support was updated to version 3.7
More downloads Industry Online Support reached 100 000 - 500 000 downloads
What are users saying about Industry Online Support
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Thanks.
K
by K####:
by K####:
Helpful application
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by K####:
by K####:
Very helpful
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by P####:
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Great to identify what's on the machine.
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by P####:
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Now working fine. Thank u Siemens
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Most useful tool in my bag.
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Edit - I have changed to a galaxy s6 now and it still won't work! Since the update I am unable to view news articles or forum posts. I can view the titles but not the actual information. Samsung S4 - v4.4.2 edit 13/11, after the latest 'update' out now won't even display the forum topics let alone the info in them!
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by D####:
by D####:
Unable to view articles. Since the update in spring I am unable to view news articles or forum posts. I can view the titles but not the actual information. Samsung Galaxy Note 4.
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by V####:
by V####:
this app is excellent.....but i haven't found any login option in the app to access the siemens forum using my id....
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by S####:
by S####:
i cant view article, please fix it...
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by L####:
by L####:
Unable to view articles
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by I####:
by I####:
Great to identify what's on the machine.
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by S####:
by S####:
Indispensable when in the field.
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by S####:
by S####:
Nice
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by M####:
by M####:
Its awesome
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by W####:
by W####:
Very gud
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can't use scan product function, it show "licence not acquire"
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by K####:
I had this working on a galaxy S2 .. Moved to Nexus device with Jelly bean ....The scanner fails to work .Hope this gets a fixed
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by S####:
by S####:
Awesome app ..
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by S####:
by S####:
Great
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by S####:
by S####:
VERY GOOD APP.
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by S####:
by S####:
With this now solving problem on walk....
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by S####:
by S####:
Wow!! Good app
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by D####:
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Good
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by K####:
by K####:
Alot of info @ your finger tips. I especially like the scanner function. Makes it nearly effortless to ID parts!
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by S####:
by S####:
Excellent apps for Siemens updates
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by S####:
by S####:
Great application that simplifies the search for products and support. The barcode reader os excellent, all companies must have a similar app.
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by T####:
by T####:
It's simply good app.Every engineer can use it....
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by R####:
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Why do you want to read and modify my contacts? Not updating.
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by S####:
Good Easy access and see
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by R####:
by R####:
Good handy tool.
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by D####:
by D####:
Beautiful app
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by S####:
by S####:
If only other vendors could provide such innovative and convenient access to support information. Great work Siemens for writing a proper Android app and doing it right.
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by E####:
by E####:
Ive used the barcode, right now about 75% success rate. Might be my phone, its ready for an upgrade. But I was very impressed it pulled the product up with manuals, updates, timelines very quickly.... You can even submit a Service Request, and forward manuals to your own email account for later review...
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by U####:
by U####:
Would be nice to be able to login and see sevice tickets also store my infomation for the next ticket so I don't have to reenter all my info each time
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by S####:
by S####:
Cool but you should add to use TECHNICAL FORUM
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by S####:
by S####:
But pretty good in general. By the way OSO is a product of Siemens Enterprise Networks (SEN) not of Siemens AG, that's why you can't find it here.
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by X####:
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I hope that the developers would add some tools related to automation..videos etc..
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by D####:
by D####:
Since the update I am unable to view news articles or forum posts. I can view the titles but not the actual information. Samsung S4 - v4.4.2
by K####:
Awesome...easy to use.. simplified than web view.