Securus Mobile

Awful....It won't even let me create a mobil app account with my email address. I type in my email, create a password and that's as far as it will let me go. I figured this would be more convenient and faster rather than calling to add money every time...not the case since I can't even log into it.

After reading the reviews I wasn't so sure about spending $5 to set up a visit from home. However it was so worth it!! The chat didn't freeze not once. I also love how I get 20 minute phone calls for .43

I like the fact that I can visit from home but these problems need to be fixed ASAP. This app keeps freezing up, it has a delay, it's like he's moving in slow motion and you can hear all of the background noise.

I am so sick of this app!! I love being able to do video chats from home but the majority of the time it takes multiple attempts for it to join the chat for it to finally connect. Meanwhile it wastes all of the time for your chat. I just spent 20 minutes of my 25 minute chat, trying to get it to work. A little frustrating, trying to fight it and juggle my 1 yr old daughter. (Having to use this because it no longer works on my computer.) This is not the first time with issues like this and doubtfully the last. I have been dealing with this for 9 months. They used to credit my account when it had isses, last time I didn't even receive a response. Even when it does work, it is blurry, slow, and there is always a lot of background noise...even with headphones and a microphone as it recommends.

I submitted my pic and DL 2 weeks ago. It still says pending. This is the most difficult thing to do.

I like being able to video chat but I hate the fact that it keep on freezing and waisting my call cause no matter what the time is still rolling.. They need's to fix this and real soon or I will stop using it

It want let me open app after I put in all my info it's says next but it want let me move forward

I truly enjoy this app it allows me to see my loved ones who are in jail often I can basically see him everyday 3 times a day for up to 40 minutes a piece I really enjoy this app I will continue to use it

Downloaded app created account added money on the account and haven't been able to open the app since or see my love ones account balance...dnt recommend if you want to see your love ones or want to keep money on their account because this app will nt let you do that...if they can fix the app then maybe it wld be great but at this point high mad about this and still before writing this review I tried going in the account and it says "SECURUS APP IS UNABLE TO BE TO BE REACHED AT THIS CALL TIME" FIRST OFF AM NT CALLING THE APP AND 2...IS BEEN DOING THIS SINCE I PUT MONEY ON MY LOVE ONES ACCOUNT OVR 4 DAYS AGO...SMH

Will not let me create an account. I tried 3 different email address and still no success..it keeps telling me an account already exist

It won't let me use my Gmail account keeps saying that I have an invalid email

Worst app ever

The video visits suck. This last wekewnd I had a visit with a loved one and securus cut my visit off after 9 minutes. Was charges 5.95. I had a reply to call and they would give me a credit. I Can never get a live person On the phone. So now that's 2 visits that I've paid for to be cut short. The first was a server error and the second was cut short. It is getting old

I love having the ability to visit a loved one without having to subject myself to the discriminating attitude of sheriffs, cops, and the rude people They tend to employ.It does cost around $ 10.00 per visit,but that is a small price to pay for the convenience of sitting at home or work to visit. The app has had issues,like right now I've been on hold for 20 minutes because it will not let me log on. In the past, they refunded my money when the facility my loved one was at cancelled my visit and blocked my account due to my photo not being clear enough( after I had already been using it for a week,not securus's fault). All in all its not bad for what it gives you.Some glitching,but only a few times in 20 visits.

Inconvenient app! The website was much better, all of the video visits are generating a "time slot filled try another date." The unlimited isn't supported by Google chrome?? Most people use Google... 2 of my visits were cancelled, my account was credited but not my bank do i was charged for a service i didn't even use, No point of a credit if I can't use. This app upgrade inconvenienced my weekly visit a with my husband, I would schedule a few out the week, the subscription seems like a rip off too me. I'd rather not use this app at all

Ive been able to video visit with my daughter it was awesome. Now says she is not an inmate. I called the jail and she is still there. Its been two weeks since this program went down. Please help. Before this happened I gave I 5 stars, now not.

This wont let me call my daughter and i know people that actually use ths app. Everytime i upload the pictures it loads then says Securious Moble has stopped..PLEASE FIXXXX

This app is a scam. I set up a visitation and checked the night before and earlier today to make sure that everything was still good and set. Well just an hour or two before the actual visitation, I can't log in! Some kind of server error and told me to try again later? I've been trying for 2 hours and even used another device. Now when I log onto the browser it doesn't even show that I have a video account anymore and won't let me sign back up because it won't pull up the facilities. Never been so disappointed.

I can't log into my account and i have my first time video visit tomorrow and hope i can see my man especially i already paid for the video and was hoping this will work and save me from traveling 4 hours away. Please fix this issue!!!

I keep trying to schedule a visit and its doing the same thing that was mentioned in another review....the terms of condition box is under the reset button so when trying to click the box it keeps resetting. Please help

These people are crazy missed my visit because it said server error and would not let me log in. Then on top of that when i called to get a credit this lady gone say i got to fill out a form and send it back like are you crazy. I didnt send no form in when i paid for it. And she said they been getting alot of calls about the problem and the system was down. So why not at least gone and credit everybody who missed their visit today because you know its a damn problem...wish i could give them no stars cause thats messed up and now my first experienced sucked ugh. They make way too much money not to have better quality

After working for only a week after paying for a FULL month it will not let me log in! Says servor error and try again later. How is this fixed??

Today the app is not letting me log in. Please fix. This is not free, and I don't like paying for something I am unable to use

I can't even create an account to use this I've followed all the directions to make a password and it doeant even let me hit the next button to create my account I hate it plz fix now

Your application will not let me log in anymore. I can go to your site and log in. Please fix the issue.

If i could give it no stars i would. This is my 1st time using this app and my last i paid good money to see my husband and waisted my whole 25 minutes to see nothing and at the end it cut my call and i couldn't even tell my husband 2 words "call me"

This worked one time. Now it is saying the site can't be reached and we have lost our visit and our money. This is the third time

Absolutely done with this app i have done nothing but waste money for visit and they never work!

A lot of background noise but worth it to see his face.

Wouldn't let me log in. It kept saying "Server error".

I have scheduled 2 video visits with my husband on this app, and we had a blank screen the whole time on both visits, the visits cost 5.95 , i don't want to spend anymore money on a blank screen .

This app is useless. It only shows me an old, closed account with no options or settings for actual open accounts.

Won't let me create a account keeps saying my email is not a valid email yet it is a valid email and the only one I have and have had it for 20 some years!! Please fix so I can create a account please!!!

What is to be done about the overlay when scheduling a video visit? One cannot access the terms and conditions bubble because the reset buttons is directly on top of it.

keeps saying server error

The app freezes up.

I havent been able to login.

It kept cutting in and out it needs improvement

Its nice to be able to see my boyfriend and talk with him

I love that I can schedule my visit with ease