Protection 1 eSmartSecurity

Can't log into the app.

Unable to login to this app!

Cannot log in

Can't log in? I will try to call again but this app just doesn't work. Needs to be fixed ASAP or we will consider another alarm company for our business needs.

Can't log into the app.

Cannot login

Can't login

Doesn't work

Can't login

I've uninstalled, installed numerous times and can't get it to work. It was working really good for a while, but now shows offline! Protection 1 fix this please!

Have had pro 1 for years. Their upgrade in 12 / 2014 proved to be the upgrade from hell. Cannot rely on the app to be functional. If it is online it works great. Support staff acts like they are clueless and don't have any idea why you would be calling. Want to send out a tech when the problem is in house. They need to get their programmers busy and fix this issue. Mean while the phone techs need to learn how to bring down the ports and refresh the connections. If you call service the system will mysteriously come up? Humm.

I wouldn't even have put one star! I would have put less. I can't even get past the login! I put in the right account, but it doesn't work.

Not sure if it works. Protection 1 upgraded my system but failed to put cell receiver where it could get signal. It's been over a week and service can't seem to get to me to fix it despite several calls. So right now, not only can I not access my system, but if the alarm goes off while I'm not home they won't be notified. I'm Less than thrilled with protection 1 service right now and would encourage you to look for another provider.

I called & was helped setting everything up. It's pretty cool & pretty convenient. I have no problems w/this app !!

The App doesn't work for me, I cannot open it I called several times but the techs. couldn't solve the problem, now I can't turn the alarm system on or off from my smartphone, I Uninstalled and install the App. several times but no luck, it seems that they have a big problem but don't want to admit it, if they don't fix it in several days I will cancel the service and get it from another company.

It doesn't work at all. It did the first couple of times I used it but now it doesn't do a thing. Maybe add discreet Bluetooth to set you alarm instead of relying on crap competitive networks to make a connection between phone and house system.

Will not open app on HTC 1!!! Update your app please!!!!!

Downloaded it and it won't let me login. Useless! We got rid of our home phone for nothing.

I had the unit installed in my home and now I always know when my alarm system is armed or not.

Doesn't work... loaded, restarted phone, uninstalled, reinstalled, nothing. I did set it up on the Protection 1 website first.

Works great

Downloaded it and it won't let me login. Useless! We got rid of our home phone for nothing.

Doesn't want to work if it's been opened once already. Droid RAZR Maxx

I do1

I have installed this app on a Moto X, it does not work. My wife has the app on an iphone. It will allow her to turn the system on but not off without restarting her phone. Protection1's technical support acknowledges there is an issue but say there are no updates planned.