GettingOut Visits

I've been trying to get this app to work so that I can visit my daughter and either it won't let me log in or it pulls up a blank screen. And why do you have a different app for everything? One app fits all for other companies why not you? I don't want to download an app for visiting and then another for invites and another for putting money and so on! Damn

I downloaded this app and so far is working good. Connection sometimes is slow which kinds of sucks that's why I am giving it a 4 star but it does the job. I am glad I am able to see my family member. The price is good and I love that there is no hidden fees. Improve the connection please, there is nothing worse than spending time repeating yourself because of a bad connection.

I'm so mad because I had a video visitation with my loved one today. He was on video too but it wouldn't let him see me or anything and ended up saying I missed visitation. I was so angry and upset it took my funds also for the video chat when it was the system that messed up. :(

Im having trouble. When i open the app it opens a blank page and when i re-install it, it lets me put in my phone number and pin but wont let me accept the terms and conditions

The app opens but I get a blank screen. I keep reinstalling it and then it works for a minute...but then the buttons stop working. I exit the app and try to go back in and I get the blank screen. This is incredibly upsetting. Edit: I'm very pleased by the customer service, wow, thank you! App works perfectly now, only issues I have are internet issues on my end, and that's ndb lol. Thank you, Telmate!

Doesn't allow this for my contact, very disappointed as I'm willing to pay whatever fees necessary. We aren't able to do a facility visit due to being in different states, this would be so handy if It was available to everyone

I keep trying to visit my loved one but it keeps telling me I can't unless I allow the microphone and camera. It was allowed and then all of a,sudden it don't work. I don't know how to allow it again.

This app would be great if it allowed what it promoted. It doesn't allow mobile visits at all. My partner's facility allows video visits so can't understand why I can't do one from this app.

It won't let me log in my email and phone number keeps saying invalid and I know I'm typing correct information. Bummer. Could really use it right now.

Doesn't let me test the sound and video to see if it's working so I'm kind of hesitant to schedule a visit from my phone.

This app in theory is great. But it misses the mark. The times you can actually get a call to connect, the quality is terrible, lots of lag and choppy video and sound. About once or twice a day, the call just will not connect, with both parties seeing a black screen then receiving the message that either the visit has ended or the visit was missed. Today, I had a visit scheduled for a contact, then when I checked back, it said I had a visit scheduled with someone I've never heard of, half a country away, and no sign of the actual visit that should've been there! And the most annoying feature of all is that every couple of days, the app just will not load. I try to open it, and the screen remains blank indefinitely. When it does this, I have to uninstall the app entirely and reinstall it. This will usually buy me another day or two of use before I have to do it again. And I'm always made to miss my scheduled visit when this happens!!! I mean come on!!!

When it comes time to do my visits the app will quit working. I'm not paying for visits I can't have. So you need to fix this

Downloaded it and it works up till I try to press accept than it just stops. Reinstalled it three times and it still does the same thing.

Please help me im trying to visit my husband but it says not available for this contact and i know it is what can i do please help me

I don't understand why when I go to click on the inmate name to add to my contact it doesn't let me. I can't do anything on this app

This app is dumb and keeps freezing and i see that im not the only one having this issue and when i tried to report it they said it was me even after I tried other phones and other internet connections...and may i add they're expensive...bring back home wav

Its difficult to find its other features. I go back and it either logs me out or takes me to looking for other contacts.( inmates) hugh were is the depositing page to access the inmate. Hugh frustrating. I dont have patience for this.

WONT LET ME SCHEDULE A VISIT downloaded the app then verified my phone number, clicked on inmate profile and it replied that I cannot visit inmate

Want let me see my schedule visit or when I go to the contacts it pop up his name but get message not available for contact what that mean can't wait snake river please

I can't to the visiting page to schedule one with my fiance if there some way you could fix this it would be great plz this is frustrating You can

It really has been VERY DISAPPOINTING because i have literally missed 5 video attempts. Because it wouldn't let me log in

When i try to call customer service it always hang up which is very rude the app is not working always freezing and it just need to be updated

I still don't get "incoming video visits". You said it would be a new feature in two weeks, it has now been almost a month! Please get this going, especially in time for the holidays!

It says none of my contacts are able to do it. Hopefully oregon prisons get added to the list soon

When i try to use it to visit with my husband it says its not available for this contact. Why is it saying that?

Do u have to put money on my account to use this or can the inmates can get it for free

It never shows my account balance and always cuts off and refused to work.

It won't let me schedule a visit. I am highly disappointed

Won't let me even click on my boyfriend's name, keeps saying "not available for this contact" it won't even show me I have a scheduled visit. Any suggestions??

Mine said not available for this contact for every contact I have.. so I can't even use it!! Why?

I don't know what this app does it won't let me use it

Wish it would have worked for me..to bad ????

When I'm video visiting it freezes a lot it's annoying

Idk but tryn to get it to work w my iphone7 n no such luck cuz can’t download and use adobe flash player

Does not work at all, blank white screen.

I talked to her twice and she couldn't hear what I was saying and it froze up twice, I think this app would be great if it could get fixed

Freezes up yo much. Worst app ever

How come i cant video from my iphone i have to pull out my old andriod and get on wifi just to talk to my loved one this sucks

It won't let me use it . wen I open this app it's a blank page . please fix it . ty

Awesome and convenient it's like on the go