Samsung Cares

App is suggested by customer support emails but it does not update status or shipping.

Does not remember transaction numbers. Frankly, I don't care for how Samsung conducts its warranty service on appliances. I want to communicate directly with the repair office responding to my issue. All Samsung does is play middleman - not a good service model.

Want to see what a useless app looks like? Download Samsung Cares. Constantly fails to upload photos, cannot move forward with claim without this step. USELESS.

Crap and lies. samsung hates any customer who asks to many technical questions and requires any real tech support.

it's a collection of links and phone numbers from their website, with a couple upload options for servicing related procedures that force close every time when used.

Good app, I've had to use it several times

App is about as useful as samsung customer service.

Samsung is one of the number one companies in the world. And I believe then when they say there care.

Good when it works

About LOLIPOP 5.0 Everyone was going balistic until they got Lollipop. Almost as bad as Apple Fanboys lining up for days to get latest iPhones. I HATE LOLIPOP! It's terrible. The Contacts Favorites is messed. Touch the circular ikon showing their face & you've dialed the number, waking them up at 3AM when you only wanted to Message or Email them or see Contact screen. Can no longer move Contacts around in Favorites your stuck with picture ikons in Alphabetical Order. Colors look like Nursery School, not 21s

Up load symptoms just gives option for pictures or video.... You have my phone but recieved date is blank..

I've never had such fast service response, I'm very impressed,thank you.

Samsung service is terrible I will never buy a Samsung product again to me service is most important, there are many other companies to buy the same product.....I give Samsung service a big ZERO...

Samsung have the worst customer service in the world. They "repaired" my tv, yet broke it at the same time... then they said that cant fix it cause i am out of warranty. You "fixed" my tv and i called you back within 3 days agter you "fixing" it. YOU HAVE TO REPAIR IT FOR ME CAUSE I AM UNDER THE 30 DAYS REPAIR WARRANTY. yet, they common sense is of a monkey..auughh.. going to sell my note 4 and get an iphone and my VR and, of course, my Samsung TV... going to sell it VERY CHEAP...we are done here Samsung.

Samsung cares only about their bottom line. Everyone with the Note 4 is still waiting for the Theme Engine the SG6 got that Note 4 users still don't have. The lollipop update to the Note 4 looks like clown vomit. The Note 4 should be called SNOT 4. Again, why is Samsung dragging their feet with pushing the touchwiz theme engine update to the Note 4, maybe to push sales of their SG6 and upcoming SNOT5 at the expensive of existing snot owners? Why bother, right? You bought it already, so $crew you.

First the tracking feature in the app did not work. 4 days after they received the device I got a call denying my warranty claim. Nice products but customer support leaves something to be desired. Sorry but I'll be sending my money to another company.

I've got no complaints with it. @ Neil Whitelaw, Android designed Lollipop, not Samsung and it's spelled icon not ikon!

I Really, Like This App! Thabk You! Sincerely, Cynthia

I guess I was hoping for something more. About the only thing I found useful was tracking a repair I had sent in. I feel the app should incorporate user account login info to track repairs. It would also be beneficial for the app to detect which device app is installed on and provide helpful guides, if needed, for that given device.

MORE LIKE SAMSUNG DOES NOT CARE! I HAVE THE NOTE 4 AND WILL BE THE LAST Samsung PRODUCT I EVER BUY. BRAND LOYAL OVER 20YEARS. WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH! NONE OF THE FEATURES WORK ON THEIR PHONES, TV, ETC. HAVE A $4K SAMSUNG TV MY NOTE 4 DOESN'T WORK WITH. CS WON'T REPLACE TV. OH I WILL BUYING LG PRODUCTS. LG CARES

I hate how I enter info and it freezes must be my phone right... it's a galaxy s6 lol so again another samsung failure

Customer Support - ridiculously rude!

They will repair my gear again which is what kept it from 1 star... repeat issues that they refuse to do anything other than repair the existing unit. Seems to break every 3 months.. no other, better resolve given..

Samsung is horrible,They are ripping me off with a tablet repair that they claim "was water damage" (since its under warranty this was their diagnosis) returned it to me in pieces when I declined to pay to have repaired,promised me they were fixing,free,changed their mind,offered me a replacement, with a new one for free,now saying I have to pay 150 to get it, Unfortunately the little man cant do anything but scream UNFAIR,LIARS.........

SAMSUNG IS HORRIBLE, DO NOT BUY THEIR PRODUCTS, AND THEY HAVE THE WORSE TECH SUPPORT. I USE TO LIKE SAMSUNG. I DO NOT KNOW WHAT HAPPENED TO THEIR PRODUCTS AND THE SERVICE..EVERYTHING IS PURE JUNK, AND THEIR TECH'S CAN NOT HELP YOU BECAUSE THEY CAN NOT SPEAK FLUENT ENGLISH. SAMSUNG HAS A BUNCH OF JUNK. AND THEIR SERVICE IS HORRIBLE. THE TECH'S CAN NOT HELP BECAUSE THEY DO NOT SPEAK FLUENT ENGLISH AND DON'T UNDERSTAND WHAT WE ARE SAYING. DO NOT BUY THEIR PRODUCTS. I USE TO LIKE SAMSUNG, NOW I DO NOT KNOW WHAT HAPPENED TO THIS COMPANY.

Won't upload pictures of receipt, worthless.

What a lovely looking team, you have, there...

They will repair my gear again which is what kept it from 1 star... repeat issues that they refuse to do anything other than repair the existing unit. Seems to break every 3 months.. no other, better resolve given..

I have never had a Prouble when i call i dont know how there tracker is but i will knew soon have to send in my tab 3

Needed to upload pic and every single time UPLOAD FAILED. On WiFi and cellular data so I know it wasn't on side. I hope my warranty work isn't as bad as this.

Samsung really does care about their customers as proven in this half decent app. I can learn new tips for all my devices, which is worth your time...

This app sucks so does there customer service

Didn't answer any of my questions

"291014...kfr...thanks..."

Help you with everything

I found the c/s very quick and effective in helping me getting service on my tab 4. *Thank you Samsung.

All that needs to be said

Very good experience with phone call for part replacement.

Samsung is the best

Its all good for now: it just take too long for repair 3 to 6 weeks is a long time without a phone, when you get this halfway loner phone, which don't do as much as your original phone would.