Samsung Cares

Samsung Cares Free App

Rated 3.78/5 (3,788) —  Free Android application by Samsung Electronics Co., Ltd.

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About Samsung Cares

This app only for Android Phone.

Stay connected with the Samsung Cares app!

Samsung Cares brings you support on the go.

Seamless navigation for online support and service tracking information for your product.

You can find FAQs, Videos, and easy to follow Self-diagnosis.

If for some reason you can’t find the answer you’re looking for or need additional help you can connect with us at any time through Facebook, Twitter, or Remote Service simply by using the contact options.

Highlights:
> Our FAQs and How-To Videos have everything you need to help troubleshoot your Samsung product.
> Track your service status with this easy to use the app.
> Connect with us through Facebook, Twitter, Remote Service and more.
> Use self-diagnosis for your mobile phone through Smart Care.

Required App Permission
Below mandatory permission is required for basic feature of Samsung Cares.

[Mandatory Permission]
1. Device/App History permission : To provide last app page when you re-use this app.
This only happens when you escape app using home button.

2. Wi-fi permission : This app requires network connection.
To check network availability before use.

[Optional Permission]
1. Storage : Using pictures when you register product, warranty.

How to Download / Install

Download and install Samsung Cares version 1.4.9 on your Android device!
Downloaded 100,000+ times, content rating: Everyone
Android package: com.samsung.cares.global, download Samsung Cares.apk

All Application Badges

Free
downl.
Android
2.1+
For everyone
Android app

App History & Updates

Version update Samsung Cares was updated to version 1.4.9
Version update Samsung Cares was updated to version 1.4.7
Version update Samsung Cares was updated to version 1.4.0
Version update Samsung Cares was updated to version 1.3.9

What are users saying about Samsung Cares

V70%
by V####:

Useless app..don't install it

K70%
by K####:

I really love all samsung products

K70%
by K####:

good

K70%
by K####:

good

K70%
by K####:

Useless

F70%
by F####:

Absolutely rubbish

K70%
by K####:

I like

K70%
by K####:

I bought a TV from Dubai and brought it to Bangalore three years ago..couple of days back TV was not switching on.when I contacted samsung customer care they told I need to pay 5750 for visiting only as this is a abroad model.just for visiting!!!. And some added cost will be there if there is any part is damaged. hence I called some local technician got it corrected in 300rs,only power plug was loose. I think Samsung really need to change this policy..what's say??

B70%
by B####:

Not giving Lollipop update for samsung galaxy core prime sm-g360h.

Q70%
by Q####:

Very good

K70%
by K####:

You should also try it

C70%
by C####:

Such a stupid apps

K70%
by K####:

Excellent

N70%
by N####:

While using 2G mobile data that time not able to use 4G voice call. I have to off my 4G sim. Forcefully choosing LTE/3G/2G automatically. lot of problem with last update. Why this type of update made by samsumg. Whoever that silly person plz use my phone and feel the probs..

K70%
by K####:

Recently updated my J7 to a new version of the OS but in no time I realized its worst. OTG stopped working, laptops and compters stopped recognizing my mobile. No recent number list in messages and a lot more to name. I don't know who handles the software development of samsung mobiles but he should be a sick fellow.

B70%
by B####:

At first the font Styles from different Apps was really good until Samsung blocked the fonts from working on Samsung phones..... I'm someone who loves art and would like to see some changes in ma typing.... So Samsung please if you don't really want us to be using other font from different Apps.... Then you guys need to work on the font styles and add more font styles and colours to it.....

K70%
by K####:

This is by far the worst "help" app i have ever seen. It simply doesn't work. Diagnoses does not work, call now does not work, service centre location does not work. I just want to find out what happened to my s6 edge's back button that doesn't work now (doesn't go back but splits tthe screen to dual screen) after recent update.

K70%
by K####:

My experience all service centre cheat to all customer I want Samsung galaxy J7 Display 2015 model I want new but they not provide me they told we need 2 month. Kandivali West second floor sgl service center

K70%
by K####:

This application stops every time in my j2 and in my mobile after updating the hotspot of my phone automatically stop everytime , please do something

K70%
by K####:

After update my Samsung j7 there is many option change....but my problem is that after update there is changing in call option and text message option..e.g..before update there is option to..Ask always for call and message..but after update this option is only for call not for text message..for text message now option is Sim1 or Sim2..please remain it as before and add Ask Always option...please

C70%
by C####:

I hated the marshmallow update to samsung j7.it kind of spoiled the great looks of notification bar and the battery drains so fast hope you will fix this in another new update

S70%
by S####:

It's a good application

K70%
by K####:

Jika melakukan pencarian maka akan force close. Tolong diperbaiki

K70%
by K####:

good to enlarge your knowledge

K70%
by K####:

I wish i could rate it zero or negative.

K70%
by K####:

I love the program and it interaction

K70%
by K####:

Making my life easier

K70%
by K####:

Don't download waste of time

K70%
by K####:

make 6.0.1 OR higher update for Samsung galaxy grand 2 SM-G7102

D70%
by D####:

Stops every time I search

Y70%
by Y####:

Awesome

K70%
by K####:

I love it

K70%
by K####:

Samsung after sales warranty is not applicable for non user accessible internal part because its classified as cosmetic part - says your service center. My defective phone is not being fixed. Piece of excrement you are, Samsung. Never again will I buy your product.

K70%
by K####:

Samsung sucks... this is just weblinks... not an app... Learn from LG Service India App.. where u can do everything.. with ur fingertips

K70%
by K####:

Uhm why is it not supported in my country yet it gives the option? What Samsung only cares about certain countries? Waste if my time

K70%
by K####:

Samsung bas hame chu**a samaj ti hai unka ek bhi handset stable nahi hai sab ke sab me bugs aur update ka problem hai bhaiyo don't use samsung mobile use LG or Moto or MI best hai

K70%
by K####:

Totally rubbish it said that is not supported in my country and then did not work

K70%
by K####:

I think Samsung really cares about its customers and it is a product. product

D70%
by D####:

Worst tablet dysfunctional apps unable/non-existent means to increase font anywhere what a waist of my money. Will never advise anyone on buying samsung again

D70%
by D####:

After upadte the latest version of software update for Samsung j5, I m facing hanging problems and also battery drain faster than previous version.


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Rating Distribution

RATING
3.85
3,788 users

5

4

3

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1