Samsung Members

Samsung Members Free App

Rated 3.23/5 (6,202) —  Free Android application by Samsung Electronics Co., Ltd.

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About Samsung Members

Samsung Members is designed to help you solve problems you come across while using Samsung Galaxy device.
(Services offered the above vary by different country and region. A list of supported countries and products can be found at the bottom.)

■ Support
- FAQ: Experience fast trouble shooting, Galaxy specialized FAQ provides descriptions of how to resolve problems with direct links to related setting pages.
- Ask questions: User question will be answered within 24 hours during business hours (can be delayed by circumstances.)
- Error report: The more errors have been reported, the better Galaxy will be.
- Device diagnosis: Users can check the hardware status of their devices as well as optimize device performance by cleaning RAM, storage usage with one touch.
- A/S center: help to find a service center location and make reservation for needed customers.

■ Community
- Users can share their opinions or discuss various topics freely in this space.

■ Benefit
- Join membership program to experience various benefits for Galaxy users.

※ Note:
1. Device supported: Android 5.0 and above.
2. This application request network connection (Wi-Fi, 3G/LTE and so on). Additional charges may apply.


※ Access permission
The following access permissions are required for service delivery. For optional access permissions, the default feature of the service is enabled, although not allowed.

[Essential Access Permission]
- none

[Optional Access Permission]
- Telephone: Purpose of calling the service center and checking the device number
- Camera: Purpose of diagnosis of camera function
- Microphone: purpose of diagnosis of recording function
- Location: Purpose of diagnosis of location function
- Storage: Purpose of providing attaching error log and photo file when reporting error

If your system software version is lower than Android 6.0, please update the software to configure App permissions.
Previously allowed permissions can be reset on Apps menu in device settings after software update.

Supported Products
---
S8, S8+
S7 : SM-G930S/L/K/W8/X/F/FD, SM-G9300
S7 edge : SM-G935S/L/K/W8/X/F/FD, SM-G9350, SC-02H, SCV33
S6 : SM-G920S/L/K/W8/X/F/FD/FQ/I, SC-05G, SM-G9200, SM-G9208
S6 edge : SM-G925S/L/K/W8/X/F/FQ/I, SM-G9250, 404SC, SC-04G, SCV31
S6 edge+ : SM-G928S/L/K/N0/W8/X/F/C/G, SM-G9287
S5 : SM-G900S/L/K/W8/X/F/FD/FQ/I/H/M/MD, SM-G901F, SC-04F, SCL23
Note7 : SM-N930S/L/K/W8/F/FD, SM-N9300, SCV34, SC-01J
Note5 : SM-N920S/L/K/W8/X/I/C/CD/G, SM-N9200, SM-N9208
Note4 : SM-N910S/L/K/W8/X/F/C/CQ/H/U, SM-N9100
Note edge : SM-N915S/L/K/W8/X/F/FY/G/T, SM-N9150, SC-01G, SCL24
India only : SM-A910F, SM-G570F, SM-G610F, SM-J210F
---

How to Download / Install

Download and install Samsung Members version 2.0.63 on your Android device!
Downloaded 10,000,000+ times, content rating: Everyone
Android package: com.samsung.android.voc, download Samsung Members.apk

All Application Badges

Free
downl.
Android
5.0+
Bug
buster
For everyone
Android app

App History & Updates

What's Changed
* A list of supported countries and products can be found at the bottom.
v2.0.63
- Add feature for Diagnotics
v2.0.57
- Bug fix for error report feature
v2.0.56
- Bug fix
v2.0.51
- New UX
Version update Samsung Members was updated to version 2.0.63
More downloads  Samsung Members reached 10 000 000 - 50 000 000 downloads

What are users saying about Samsung Members

S70%
by S####:

Ive been in four different countries where it says it's not supported what a joke. And if they can't fix problems what makes them think anyone else can waste of space. Don't bring out apps unless everyone can use them you dummies

T70%
by T####:

Even though their "screen" show the benefit tab in here, when I download the app the tab is gone! Not just me but lot of "Samsung members" have the same problem. Worst is when they sell the new S8 here in UAE it came with a Ethihad offer which we cannot redeem because of this issue.

S70%
by S####:

Can't stop laughing from people moaning that they don't want that app. If you really have a problem with Samsung preinstalling their own apps then why do you buy Samsungs? Just stop if you don't like it, it's not like someone is forcing you to buy them.

S70%
by S####:

Dont want it forced on me. Put an ununstall option and I'll take a look. Untill then I'll keep disabling it. But, as another user put it, we bought this brand. Simple, we switch brands on our next phone. Thats what I'm doing.

S70%
by S####:

good app buat nambahin uang saku, dan skrg udah bs miliki brg dr negara mana aja tanpa harus ke sana sendiri. sarannya, appnya sering ga bs lgsg submit offer to buy kalau requestnya dibuka dr notif, errornya seringnya karena masa kadaluarsanya ga nongol, jadi kudu keluar lagi restart app dr home then search request. awalnya cukup frustrating dibuatnya. hehe

E70%
by E####:

Just bloat merrily wasting space on my phone. Samsung users helping samsung users that have issues with their phones. Why is this necessary, unless samsung can't be bothered with addressing their issues themselves?

H70%
by H####:

I had a reply back from the developer of this app stating it may not work in certain countries due to carrier issues what a laugh WHY PUT IT ON PHONES SOLD IN THIS COUNTRY THEN, it just becomes bloatware and a pointless update! I'll say this again 3rd world and war torn countries support this but not Australia ridiculous lol

S70%
by S####:

Fantastic app. Great addition to apps I've used over my previous devices. Samsung keep improving and have my thanks, as well my continued custom. I really love my S8+

S70%
by S####:

Got it working after clearing the cache. Thank you. Nice app to help with troubleshooting your Galaxy.

B70%
by B####:

Galaxy S8+.App Not supported in your country. I live in Canada. It was working fine on my S6. Please fix this.

S70%
by S####:

It doesn't allow me to edit my device info or register another device. I want to upload proof of purchase, but pressing the continue/next buttons doesn't do anything. I have rebooted device and cleared the app cache aswell, but to no avail.

S70%
by S####:

Samsung Galaxy S7 - Please add the option to send feedback or ask for help, for specific apps or parts of the phone. The way it is now, it's very chaotic and stupid!! Nobody knows and will know for what or whom my e-mails are. Please redisign this cr-app.

S70%
by S####:

Helpful. Any problem you have just report in this app and get solutions. Test hardware and make sure your phone stay good as brand new...but i can't register another device...please help..

S70%
by S####:

No longer works, not even sure what it is used for but it can't be uninstalled. After updates it only displayed a white and after uninstalling and reinstalling the updates it won't go past the start button. Even after wiping the cache and data it still displays the same behavior. When you press start a dialogue box appears saying 'Connecting to server', a few seconds later it disappears and nothing happens.

S70%
by S####:

News and tips comes up in Spanish, although everything else is in English! Can't find language setting for it. I am in UK. And faq seems empty

T70%
by T####:

I bought a Korean version of S7 Edge and Samsung members is now only available in Korean because I can't delete the default language of Korean. There are no settings I can see to change the language in the app itself.

S70%
by S####:

I want to complain about this app... I am trying from months and months but this app doesn't open on my phone at all...then I thought to uninstall an update so then the app opened for the first time but then I was asked to update it and again after the update I am not being able to open the app...please help me fix this problem.Thank you.

S70%
by S####:

Was willing to give it a try but the stupid app won't even open. Am stuck at "loading" and that's that

S70%
by S####:

Why term of users are shown in Arabic, when my default language is English. This Arabic default can't be changed in that app.

S70%
by S####:

Great app, but it must take feedback suggestion regarding UI/UX. New features requests and bugs reports.

S70%
by S####:

I am using Note 5 SM N9208 which is listed in the devices. However when i try to set up it give me response " no terms and conditon found"

S70%
by S####:

Can't access the benefits tab in the app. I stay in India and the phone was bought from UAE. That's the only problem with the app

S70%
by S####:

Working fine on Samsung Galaxy S8 plus SM-G955FD Exynos variant

A70%
by A####:

It says not supported in this country (Pakistan)

S70%
by S####:

Doesn't work in my device after updating

Z70%
by Z####:

It beats my black berry... sorry bb

S70%
by S####:

My power off button dosnt work what should i do ??

S70%
by S####:

can we use this application in iran?

S70%
by S####:

Reinstalled and now it works again

S70%
by S####:

Very fine

S70%
by S####:

Don't want this on my phone

S70%
by S####:

Fabulous

L70%
by L####:

Best

S70%
by S####:

It works!

F70%
by F####:

After the update....only asking to wait....

T70%
by T####:

کاربردی نیست

D70%
by D####:

Bad

Q70%
by Q####:

ممنون

S70%
by S####:

Where's the Benefits tab, Samsung? Everyone who purchased the S8/ S8Plus is asking and absolutely no help from you Edit: Samsung sent this response "Hi. Sorry for your inconvenience. We'd appreciate if you could send us the details and the log by using [Error report] for further assistance. Thank you." My response: This is a generic, canned response. Do you even read! There is no error log. Your app is missing something you promised but didn't deliver on

Z70%
by Z####:

Too much bloatware that i dont even use or need. Common samsung why add too many stuff that we cant uninstall? My memory card too full of useless app that i dont use and the worst part is that they auto update when i dont want them. Stop making us regret using our phones


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Rating Distribution

RATING
3.25
6,202 users

5

4

3

2

1