Samanage
Free App
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About Samanage
Your mission is to provide the best service experience for your customers even on the go.
With the Samanage Service Desk app for Android, Service Desk technicians have access to their service requests directly from their mobile device and can keep providing excellent service wherever you are. Enjoy these features of the mobile Samanage Service Desk
- Diagnose service issues and resolve tickets and requests
- Edit incident properties including state, assignee, requester, etc.
- View recent activity on incidents related to you
- View all incidents and use your predefined filters
- Real-time commenting on incidents
- Request items from the service catalog
- Search incidents
- Be notified on new incidents, comments, and changes
- Log-in in using your credentials or Google single sign-on
- Beautiful, easy to use mobile interface
Samanage helps get work done by managing all service relationships in the company with a beautiful software that people love to use.
Instantly deployed and continuously updated in the cloud, Samanage service desk software quickly drives business value by connecting people with the key business services they use every day.
No professional services are necessary to get started and our code-free customization makes it easy to expand use into all service areas of the organization including Human Resources, Finance, Facilities, and more.
With the Samanage Service Desk app for Android, Service Desk technicians have access to their service requests directly from their mobile device and can keep providing excellent service wherever you are. Enjoy these features of the mobile Samanage Service Desk
- Diagnose service issues and resolve tickets and requests
- Edit incident properties including state, assignee, requester, etc.
- View recent activity on incidents related to you
- View all incidents and use your predefined filters
- Real-time commenting on incidents
- Request items from the service catalog
- Search incidents
- Be notified on new incidents, comments, and changes
- Log-in in using your credentials or Google single sign-on
- Beautiful, easy to use mobile interface
Samanage helps get work done by managing all service relationships in the company with a beautiful software that people love to use.
Instantly deployed and continuously updated in the cloud, Samanage service desk software quickly drives business value by connecting people with the key business services they use every day.
No professional services are necessary to get started and our code-free customization makes it easy to expand use into all service areas of the organization including Human Resources, Finance, Facilities, and more.
All Application Badges
Free
downl.
downl.
Android
4.0+
4.0+
Android app
App History & Updates
What's Changed
Handle comments attachments in different incidents
Handle comments attachments in different incidents
Version update Samanage was updated to version 1.4.16
Version update Samanage was updated to version 1.4.10
More downloads Samanage reached 1 000 - 5 000 downloads
What are users saying about Samanage
E
by E####:
by E####:
I have to uninstall this app all the time due to authentication errors!! Fix this please!
Q
by Q####:
by Q####:
It was great back when I was able to log in but I can't remember the last time I didn't have an authentication erroe. This app would be so incredibly useful if it worked. This has been an issue for months. Please get around to fixing it.
I
by I####:
by I####:
When the app lets me login, it's great. Albeit, sometimes delayed with notifications. But every 2 days or so it logs me out, and when I try to log back in, "Authentication error". So I then I have to uninstall and reinstall the app. Very frustrating.
M
by M####:
by M####:
It says authentication error when my credentials are correct
B
by B####:
by B####:
Doesnt have an option to check problem tickets. Only incidents
Z
by Z####:
by Z####:
Dowloaded and installed the app 3 times with the same results. Have to use the browser instead. Poor.
Z
by Z####:
by Z####:
Can't sign in inspite of correct password
A
by A####:
by A####:
Great if you are running SD, useless for asset management
Y
by Y####:
by Y####:
It's a nice app for working tickets away from my desk, but i would love to be able to mute certain notifications. It's annoying getting notifications for everything instead of just tickets that apply to me. I would also love to see some inventory management integration, where i could use my phone to scan asset tags when deploying computers and peripherals
B
by B####:
by B####:
You released an app that gets easiky 100s of notifications each day without a way to mute them. I'll fix my review when you fix your settings.
Y
by Y####:
by Y####:
With the addition of SAML we can now use it with our provider. The app is MUCH cleaner than the web interface. I do hope, however, this look finds it's way to the mobile interface.
F
by F####:
by F####:
Work from home
V
by V####:
by V####:
We're anxious for each update!
A
by A####:
by A####:
Anticipating future enhancements and features, but its a great start! All of my coworkers are eager for an iPhone edition but I'm really satisfied with this :)
Q
by Q####:
by Q####:
I've been anticipating this app for awhile now. Works just as I expected it to. Recommend adding a QR Reader for Asset Management.
V
by V####:
by V####:
This is a really great start. Not sure I fully understand why the Samanage team started with an Android app instead of iOS - don't mind myself, but usually it's the other way around.
by Z####:
Authentication errors all the time! I must uninstall the app then reinstall the app to fix!