ONE TOUCH Support
Free App
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About ONE TOUCH Support
ALCATEL ONE TOUCH provide globalized remote support services.
With onetouch Support, Android devices can be supported in a faster and smarter way.
Agents can now support customer’s mobile devices as if they were holding it.
[Features]
1. Auto-switch between 3G & Wi-Fi
Depending on the optimum connection method, onetouch Support can switch networks automatically without dropping the session.
2. Connect using phone numbers
Connect with the agent using the PIN code(6 digit code) and by tapping on the support icon.
3. Optimized screen sharing
Our VRVD5.0 engine processes the image at its optimal point to improve speed and quality.
While, minimizing network traffic by using most efficient compressing algorithm.
4. Optimized mobile support environment
It requires about 2-30% of CPU usage (ref. 1 GHz) and uses approx. 300 Kbytes of memory during the support session. All while minimizing bandwidth by lowering the amount of data transferred.
[Installation & Usage]
- Connect using 6 digits connection code.
1. Download the app from the Market, install and tap it to launch.
2. Install and execute onetouch Support App.
3. Enter the 6 digits connection code given by the representative.
4. Accept the mobile control request (optional).
5. Connect and receive support.
6. End the app and the connection to finish the support.
With onetouch Support, Android devices can be supported in a faster and smarter way.
Agents can now support customer’s mobile devices as if they were holding it.
[Features]
1. Auto-switch between 3G & Wi-Fi
Depending on the optimum connection method, onetouch Support can switch networks automatically without dropping the session.
2. Connect using phone numbers
Connect with the agent using the PIN code(6 digit code) and by tapping on the support icon.
3. Optimized screen sharing
Our VRVD5.0 engine processes the image at its optimal point to improve speed and quality.
While, minimizing network traffic by using most efficient compressing algorithm.
4. Optimized mobile support environment
It requires about 2-30% of CPU usage (ref. 1 GHz) and uses approx. 300 Kbytes of memory during the support session. All while minimizing bandwidth by lowering the amount of data transferred.
[Installation & Usage]
- Connect using 6 digits connection code.
1. Download the app from the Market, install and tap it to launch.
2. Install and execute onetouch Support App.
3. Enter the 6 digits connection code given by the representative.
4. Accept the mobile control request (optional).
5. Connect and receive support.
6. End the app and the connection to finish the support.
All Application Badges
Free
downl.
downl.
Android
2.1+
2.1+
Android app
App History & Updates
What's Changed
v1.0.71.1 (Build 79) : August 25, 2016
v1.0.70.1 (Build 78) : May 3, 2016
v1.0.69.1 (Build 77) : April 12, 2016
v1.0.68.2 (Build 76) : March 28, 2016
v1.0.67.2 (Build 74) : March 16, 2016
v1.0.66.3 (Build 70) : Feb 2, 2016
v1.0.61.1 (Build 61) : July 18, 2015
- URUGUAY call center phone number change
URUGUAY : 000-401-90752
v1.0.59.1 (Build 59) : May 27, 2015
- Mexico call center phone number change
v1.0.57.1 (Build 57) : May 6, 2015
v1.0.23.1 (Build 23) : June 7, 2013
v1.0.71.1 (Build 79) : August 25, 2016
v1.0.70.1 (Build 78) : May 3, 2016
v1.0.69.1 (Build 77) : April 12, 2016
v1.0.68.2 (Build 76) : March 28, 2016
v1.0.67.2 (Build 74) : March 16, 2016
v1.0.66.3 (Build 70) : Feb 2, 2016
v1.0.61.1 (Build 61) : July 18, 2015
- URUGUAY call center phone number change
URUGUAY : 000-401-90752
v1.0.59.1 (Build 59) : May 27, 2015
- Mexico call center phone number change
v1.0.57.1 (Build 57) : May 6, 2015
v1.0.23.1 (Build 23) : June 7, 2013
Version update ONE TOUCH Support was updated to version 1.0.71.1
Version update ONE TOUCH Support was updated to version 1.0.70.1
More downloads ONE TOUCH Support reached 10 000 000 - 50 000 000 downloads
Version update ONE TOUCH Support was updated to version 1.0.23.1
What are users saying about ONE TOUCH Support
S
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THIS IS A GOOD APP, I LIKE IT
S
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It is ok
S
by S####:
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Nice
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Useless
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Does this not have a country choice for the Philippines? Would love it if you could add one so I could easily use my Alcatel phone features and other stuff
S
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No support for Honduras ?
S
by S####:
by S####:
yo this thing be spamming me (sad face)
B
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What a persistent crap!
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by S####:
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It was useless.
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Pixi 3 4.5 is laggy
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Eyes
T
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by T####:
This doesn't even work you never get any kind of access code
O
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by O####:
Me love sing hindi to a Aashiqui Aashiqui 2
R
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by R####:
internet faster and awesome
T
by T####:
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i love it very great
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Yadav
R
by R####:
by R####:
This little gadget converts stamps from mail to LSD blotters. "Amazing"
W
by W####:
by W####:
Doesn't do anything, maybe cause there is no support for Australia
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Mehboob
G
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by G####:
This is nuts!! Just tried to ring it and "its barred"actually I just realised Alcatel have their very own app store just as Google play do..
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No support for Honduras ?
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Helpful
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A bunch of bullshit
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I havent got support
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Do not get it purpose
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سلام
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One Touch Support
F
by F####:
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Don't waste your time
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If you can tell me what this app is, Alcatel then I'll give you one star. Until then, you get five stars.
T
by T####:
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What is this app for it just popped up this week on my phone and what's the pass code
J
by J####:
by J####:
How do I stop this auto bloody installing over & over, no matter how many times I uninstall bloody waste of my data
G
by G####:
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I don't remember downloading this crap
Z
by Z####:
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what is that six digit representative code
U
by U####:
by U####:
Nice app.
T
by T####:
by T####:
Only show the number of support, theres no email form contact.
Z
by Z####:
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Love taposi
L
by L####:
by L####:
Only show the number of support, theres no email form contact.
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by T####:
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Frank olivo
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Excellent
by M####:
Should have kept my Nokia 3410 because it was a lot easier to operate than this pixi 4.5