ONE TOUCH Support

ONE TOUCH Support Free App

Rated 3.43/5 (3,152) —  Free Android application by RSUPPORT Co., Ltd.

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About ONE TOUCH Support

ALCATEL ONE TOUCH provide globalized remote support services.
With onetouch Support, Android devices can be supported in a faster and smarter way.

Agents can now support customer’s mobile devices as if they were holding it.

[Features]

1. Auto-switch between 3G & Wi-Fi
Depending on the optimum connection method, onetouch Support can switch networks automatically without dropping the session.

2. Connect using phone numbers
Connect with the agent using the PIN code(6 digit code) and by tapping on the support icon.

3. Optimized screen sharing
Our VRVD5.0 engine processes the image at its optimal point to improve speed and quality.

While, minimizing network traffic by using most efficient compressing algorithm.

4. Optimized mobile support environment
It requires about 2-30% of CPU usage (ref. 1 GHz) and uses approx. 300 Kbytes of memory during the support session. All while minimizing bandwidth by lowering the amount of data transferred.


[Installation & Usage]

- Connect using 6 digits connection code.
1. Download the app from the Market, install and tap it to launch.
2. Install and execute onetouch Support App.
3. Enter the 6 digits connection code given by the representative.
4. Accept the mobile control request (optional).
5. Connect and receive support.
6. End the app and the connection to finish the support.

How to Download / Install

Download and install ONE TOUCH Support version 1.0.71.1 on your Android device!
Downloaded 10,000,000+ times, content rating: Everyone
Android package: com.rsupport.rs.activity.tcl, download ONE TOUCH Support.apk

All Application Badges

Free
downl.
Android
2.1+
For everyone
Android app

App History & Updates

What's Changed
v1.0.71.1 (Build 79) : August 25, 2016
v1.0.70.1 (Build 78) : May 3, 2016
v1.0.69.1 (Build 77) : April 12, 2016
v1.0.68.2 (Build 76) : March 28, 2016
v1.0.67.2 (Build 74) : March 16, 2016
v1.0.66.3 (Build 70) : Feb 2, 2016
v1.0.61.1 (Build 61) : July 18, 2015
- URUGUAY call center phone number change
URUGUAY : 000-401-90752
v1.0.59.1 (Build 59) : May 27, 2015
- Mexico call center phone number change
v1.0.57.1 (Build 57) : May 6, 2015
v1.0.23.1 (Build 23) : June 7, 2013
Version update ONE TOUCH Support was updated to version 1.0.71.1
Version update ONE TOUCH Support was updated to version 1.0.70.1
More downloads  ONE TOUCH Support reached 10 000 000 - 50 000 000 downloads
Version update ONE TOUCH Support was updated to version 1.0.23.1

What are users saying about ONE TOUCH Support

M70%
by M####:

Should have kept my Nokia 3410 because it was a lot easier to operate than this pixi 4.5

S70%
by S####:

THIS IS A GOOD APP, I LIKE IT

S70%
by S####:

It is ok

S70%
by S####:

Nice

S70%
by S####:

Useless

S70%
by S####:

Does this not have a country choice for the Philippines? Would love it if you could add one so I could easily use my Alcatel phone features and other stuff

S70%
by S####:

No support for Honduras ?

S70%
by S####:

yo this thing be spamming me (sad face)

B70%
by B####:

What a persistent crap!

S70%
by S####:

It was useless.

S70%
by S####:

Pixi 3 4.5 is laggy

S70%
by S####:

Eyes

T70%
by T####:

This doesn't even work you never get any kind of access code

O70%
by O####:

Me love sing hindi to a Aashiqui Aashiqui 2

R70%
by R####:

internet faster and awesome

T70%
by T####:

i love it very great

T70%
by T####:

Yadav

R70%
by R####:

This little gadget converts stamps from mail to LSD blotters. "Amazing"

W70%
by W####:

Doesn't do anything, maybe cause there is no support for Australia

T70%
by T####:

Mehboob

G70%
by G####:

This is nuts!! Just tried to ring it and "its barred"actually I just realised Alcatel have their very own app store just as Google play do..

T70%
by T####:

No support for Honduras ?

T70%
by T####:

Helpful

T70%
by T####:

A bunch of bullshit

T70%
by T####:

I havent got support

T70%
by T####:

Do not get it purpose

P70%
by P####:

سلام

T70%
by T####:

One Touch Support

F70%
by F####:

Don't waste your time

S70%
by S####:

If you can tell me what this app is, Alcatel then I'll give you one star. Until then, you get five stars.

T70%
by T####:

What is this app for it just popped up this week on my phone and what's the pass code

J70%
by J####:

How do I stop this auto bloody installing over & over, no matter how many times I uninstall bloody waste of my data

G70%
by G####:

I don't remember downloading this crap

Z70%
by Z####:

what is that six digit representative code

U70%
by U####:

Nice app.

T70%
by T####:

Only show the number of support, theres no email form contact.

Z70%
by Z####:

Love taposi

L70%
by L####:

Only show the number of support, theres no email form contact.

T70%
by T####:

Frank olivo

T70%
by T####:

Excellent


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Rating Distribution

RATING
3.45
3,152 users

5

4

3

2

1