MobileSupport for SAMSUNG
Free App
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About MobileSupport for SAMSUNG
Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.
[Key Features]
1. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.
2. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
3. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
4. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.
[Receiving Mobile Device Support - Customers]
1. Download, install, and then launch the ‘MobileSupport’ application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.
* Android OS 4.0~6.0 Recommended
[Key Features]
1. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.
2. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
3. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.
4. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.
[Receiving Mobile Device Support - Customers]
1. Download, install, and then launch the ‘MobileSupport’ application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.
* Android OS 4.0~6.0 Recommended
All Application Badges
Free
downl.
downl.
Android
2.3+
2.3+
Android app
App History & Updates
What's Changed
v6.0.17.2(Build 318) : August 28, 2017
v6.0.16.2(Build 315) : July 25, 2017
v6.0.15.2(Build 313) : April 25, 2017
v6.0.13.1(Build 308) : November 1, 2016
v1.2.17.7(Build 307) : October 5, 2016
v1.2.15.3(Build 297) : May 25.2016
v1.2.12.7(Build 285) : December 14.2015
v1.2.12.1(Build 279) : October 15, 2015
v1.2.11.5(Build 278) : September 29, 2015
v6.0.17.2(Build 318) : August 28, 2017
v6.0.16.2(Build 315) : July 25, 2017
v6.0.15.2(Build 313) : April 25, 2017
v6.0.13.1(Build 308) : November 1, 2016
v1.2.17.7(Build 307) : October 5, 2016
v1.2.15.3(Build 297) : May 25.2016
v1.2.12.7(Build 285) : December 14.2015
v1.2.12.1(Build 279) : October 15, 2015
v1.2.11.5(Build 278) : September 29, 2015
Version update MobileSupport for SAMSUNG was updated to version 6.0.17.2
Version update MobileSupport for SAMSUNG was updated to version 6.0.13.1
More downloads MobileSupport for SAMSUNG reached 50 000 - 100 000 downloads
Version update MobileSupport for SAMSUNG was updated to version 1.2.12.7
What are users saying about MobileSupport for SAMSUNG
H
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What is six digit coade
V
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Whats the code
B
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by B####:
If I press the 6 digit code, it puts me back to the homescreen
C
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by C####:
Bad app makes you put a code in but wont tell you what it is
N
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I need code numbers I don't know what's the code
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by L####:
I don't know how I get 6 digits from where?
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by F####:
tell me what is the six disit code
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Please tell me the code i will rate 5 stars
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Whats the code
N
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by N####:
Make plugin:lenovo
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Picture
R
by R####:
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Please tell me the code i will rate 5 stars
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by R####:
by R####:
What is the 6 digits code?
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Whats the code
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by R####:
What the code?
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You need to buy the program via their website