Rogers Smart Biz Monitoring for Android
How to log in: Write BOTH your username and password next to each other in another app (like text messaging), then select all and copy. Then open this app and in the username field "PASTE" and both will appear. Simply select the password and "Cut" it and paste in the password field. This solves the issue till Rogers figure it out !
Omg thank you nermeen. I was mad at Rogers for having an app that doesn't even let me log in but your solution worked!! Glad i went back to read some reviews lol. For those that don't wanna scroll to find the comment, to fix the problem is copy your username and password together so like Bob1234. Paste it all in the user then cut/copy the 1234 and paste that in the password.
Very disappointed with this. The copy and paste method did not work for me. Have tried contacting Rogers several times regarding this issue with no response. The only reason I considered this whole "smart business monitoring " package was because I was sold on the idea of being able to control it while I was away from work. We also had the smart home monitoring installed at our home. We are having the same issue with it as well. Should have read the reviews before making my decision. Would have rated it 0 ☆ if I could.
Considering how much revenue Rogers generates, their apps are garbage. Thanks to another reviewer who figured out how to log in since I wasn't able to type anything, I finally got in but it's ridiculous. Secondly the pin log in displays the keypad in a vertical stacked line instead of the traditional key pad layout found on a phone for example...very annoying. Rogers, fix these bugs! Almost makes your app 100% useless. I also have a lot of issues with the system itself, but that's for another time...
Trying to use the app to set my alarm...just kept getting a spinning wheel...no connection and i know its not my Internet
Contacted Rogers twice to fix login issues and ask them to send a sms once issue is resolved. Both time they sent sms that home monitoring app is fixed. Not sure how to explain them to fix Biz monitoring app.
Can't get in because I cannot type in the login info. Tried the copy paste method as another user suggested but doesn't work because as soon as I switch screen to copy next bit of info, it deletes what I already pasted!!
Useless, unable to enter user name and password. Galaxy s6
Totally useless login screen. Can't type login or password. Fire the idiot that released this crap
Also having troubles logging in, rogers really needs to work on this app!
I am trying to type in the email and password in log in. But doesn't allow. what's going on
The only thing worse than this app is Rogers customer service.
Can't log in. How is this actually an issue that hasn't been resolved?!
Crappy app cant even type login and password
Limited functionality and now problems with login screen
If you cannot use it then why have it
Can't login. Only get a spinning wheel.
Constantly having to refresh
Can't log in. Expect nothing less from Rogers
Useless app
App has not worked since I got this service installed several months ago. It's such an inconvenience that I can't access my alarm remotely!
Freezing all time
Does not work...
by M####:
For those who are having problems typing your email address and password, I've figured a way to get around this. 1st copy past your email in the email box. 2nd copy past password in password box. As soon as you where able to have both, connect. From there once signed in, go to settings and make sure to have on auto signing. Did the trick for me and works.